Owed for Februarys Earnings

[SisCorner]

I have emailed several times, and have been in discussion with Martyn, about receiving what is owed to me for Februarys earnings. I have been more than patient before bringing it here to forum, considering payments for February should have been completed in the beginning of March.. now it's past the first week in April and other affiliates are receiving payment from Marchs earnings.

Thursday (April 5th) the last word from Martyn was that he would make sure my check went out this past Friday (April 6th.) I emailed again Friday morning to ensure the check was sent.. no answer. I waited the weekend, and emailed again this morning to ask if the check was sent.. again, no answer.

I do understand that there are delays and complications, Martyn, it happens. Fine. But, really? Still waiting in April for Feb's earnings?

Please send what is owed to me.

Thankyou.

[AE-Martyn]

As you may or may not be aware it was public holidays in the UK for Easter so I have not been in the office since Thursday of last week. Hence the delay in email response.

I have been in constant communication with you over this (pretty much every day) and you know all there is to know about the delay of your payment.

[SisCorner]

I never said you weren't in contact with me, Martyn.. that's not the issue.


Bottom line. Did my check get sent out last week Friday or not?
If not, when will I get paid for Februarys earnings?

Thankyou.

[theGman]

Did my check get sent out last week Friday or not?

Are you talking about the Friday that just went past - that was Easter Friday and as far as i know those lazy sods in the Royal Mail dont work on public holidays - they sit around drinking beer .Hope you get paid soon though - im sure Affiliate Edge would not be not paying you. They have a pretty good track record for paying people.

[mojo]

Are you talking about the Friday that just went past - that was Easter Friday and as far as i know those lazy sods in the Royal Mail dont work on public holidays - they sit around drinking beer .Hope you get paid soon though - im sure Affiliate Edge would not be not paying you. They have a pretty good track record for paying people.

Perhaps you didn't see. SisCorner said:

Thursday (April 5th) the last word from Martyn was that he would make sure my check went out this past Friday (April 6th.)

But didn't get word so posted April 9th for a payment from FEB. It's reasonable to ask here.

This has happened to us on a few occasions. Yes, it will be paid but it sucks waiting months.

[theGman]

So as i pointed out Friday the 6th of April was a public holiday and nothing would have happened.

I agree it is not nice to wait a long time for payment - i am sure that it is not done purposefully though. why would they do that ?

From my time as an affiliate manager i know that checks where the most stressful part of the payment process to affiliates.

Postal Services are not what they used to be and anything can happen to a check. Unfortunately because of the crackdown in the US there are limits on the methods that can be used to pay affiliates.

I do hope you get paid soon though

[mojo]

So as i pointed out Friday the 6th of April was a public holiday and nothing would have happened.

I agree it is not nice to wait a long time for payment - i am sure that it is not done purposefully though. why would they do that ?

From my time as an affiliate manager i know that checks where the most stressful part of the payment process to affiliates.

Postal Services are not what they used to be and anything can happen to a check. Unfortunately because of the crackdown in the US there are limits on the methods that can be used to pay affiliates.

I do hope you get paid soon though

I don't want to be argumentative but there are some flaws in your response if you don't mind me saying so.

This has happened several times now with AE. I agree that AE was always prompt but not lately for some of us. Why not just acknowledge that.

What happens is that we miss a payment and write such to the AM. Then we must wait until the next month. Then the next month comes and we see others get paid but still we do not. It only happens with a few that we know of (that speak up). Then we are forced to post. It has become somewhat of a pattern.

It's easy to say that there is trouble paying etc, but when others get paid and you do not after you have made every effort to be patient, it is difficult to pinpoint that reason. It has nothing to do with the Easter holiday with all due respect. Not sure why we are concentrating on that. It has much to do with waiting months for your payment. As an affiliate manager you must know that.

There are many programs that do not use the 'crackdown' on us affiliates get in the way of paying. It may be a few days late but not MONTHS. Not to mention that AE charges the affiliate $50 to send a check.

I am just speaking up because I do not want to minimize this problem and blamed on the Easter Bunny.

[theGman]

Ummmm - you have every right to voice your opinion so i dont view you as being argumentative

This has happened several times now with AE. I agree that AE was always prompt but not lately for some of us. Why not just acknowledge that.

I cant acknowledget that as it has not happened to me and the vast majority of affiliates seem to be getting paid - not sure why you or siscorner aint. I can certainly understand why you and any other person would post if they had not recieved there funds.

It has nothing to do with the Easter holiday with all due respect.

She is asking if a check went out on that Friday and i am merely pointing out that this is impossible as it was a public holiday

There are many programs that do not use the 'crackdown' on us affiliates get in the way of paying.

I have no idea what this means i am afraid and i can assure you that i do not want to minimize any payment problems - today its you tmrw it could be me , All i am saying is that they seem to be a pretty decent bunch who make payments regularily , to wait months to get a payment sucks and i am pretty sure they are working on getting payments to the affected parties as soon as possible. Why would they not

As an affiliate manager you must know that

. I WAS I WAS I WAS - i thankfully no longer am

Good luck with getting the funds

[mojo]

I have no idea what this means i am afraid and i can assure you that i do not want to minimize any payment problems - today its you tmrw it could be me , All i am saying is that they seem to be a pretty decent bunch who make payments regularily , to wait months to get a payment sucks and i am pretty sure they are working on getting payments to the affected parties as soon as possible. Why would they not

It means that I don't see payment problems with other programs as a US affiliate. This does not happen anymore. It raises a flag.

I am glad you are 'pretty sure' they are working on it.

[theGman]

Now you are being argumentative - there are many reasons that a check or payment via check can go wrong . I think we can both acknowledge that, and it appears that CWC have been in contact with her re the issue.

As for raising a flag - it would if there were a load of people who had not been paid , is that the case here ?

As i have stated it sucks to wait for money but when you are getting paid via check there are a number of things that can influence the delay in payment that are out of control of the affiliate program. Therefore electronic methods are the best option when it comes to getting payment.

[mojo]

As for raising a flag - it would if there were a load of people who had not been paid , is that the case here ?

Yes, please peruse the AE forum. Though everyone does get paid eventually.

Perhaps you didn't see that affiliates are paying $50.00 to receive a check. That is very high. ALL of my other programs do not charge that. So for 50 bucks we are paying for what?

There is a problem, excuse me for saying so. I realize I am not popular for it.

[mojo]

PS, sorry SisCorner for the derail!

[AE-Martyn]

This has happened several times before and only when a processor goes 'POP!' For example Quicktender to name a prominent one, and not for the sake of us not paying someone.

If money sent to a processor for a payment to an affiliate and/or players disappears, we need to identify exactly what has happened to that money before we can resend it. The information we were getting was that some of the batch we sent completed and some didn't, but we didn't have the information to hand from the processor, straight away to identify which payments didn't complete. You can imagine that if someone loses six figures of your money they tend not to be forthcoming with complete information from the get go.

That's business.

We need to be professional in business when things like this happen and we need to fully investigate what happened before we can 'simply' resend any sum of money (large or small) - so we know if it should be written off or not.

Sheryl is short on <$700, which we are sorry about the delay. But in the grand scheme of things we have lost a hell of a lot more than $600. There are also other affiliates that are waiting for larger sums that understand this situation fully and accept the time delay and have not reacted like this, they have been provided with the same information as and when I had it available to me.

I know that waiting for money is frustrating but we were in the same situation as we waited for our money to be returned...which never happened, but you will still get yours - professional in business.

Posting on a forum will not make us pay it any faster, it's all a process that needs to be completed before that can be done. Before you ask, the tracking number 'should be' available tomorrow. However I am not in tomorrow but I will try make arrangements for you to be emailed this should it be available.

Thanks for getting involved Mojo.

[mojo]

There are also other affiliates that are waiting for larger sums that understand this situation fully and accept the time delay and have not reacted like this, they have been provided with the same information as and when I had it available to me.

Thank you. So SisCorner just doesn't understand. Hmmm. And her payment is smaller than 'other affiliates with larger sums'. Humiliating.

Did you get paid this week Martyn? Did you get paid last month? Do you have a family?

I am offended. I am proudly 'reacting like this'.

Do you understand that affiliates are people too? No matter what the size?

Thanks for getting involved Mojo.

I'll be here all week.

[AE-Martyn]

Yes, please peruse the AE forum. Though everyone does get paid eventually.

Professional in business.

Perhaps you didn't see that affiliates are paying $50.00 to receive a check. That is very high. ALL of my other programs do not charge that. So for 50 bucks we are paying for what?

OK first off, it's advertised at $50 but the current charge is $40. This is the charge from the processor and to cover the cost of the FexEx service - and you're right we dont cover that.

There is a problem, excuse me for saying so. I realize I am not popular for it.

Sorry what is the problem - your popularity??

[AE-Martyn]

Thank you. So SisCorner just doesn't understand. Hmmm. And her payment is smaller than 'other affiliates with larger sums'. Humiliating.

Did you get paid this week Martyn? Did you get paid last month? Do you have a family?

I am offended. I am proudly 'reacting like this'.

Do you understand that affiliates are people too? No matter what the size?



I'll be here all week.

Nice try.

[SisCorner]

Sheryl is short on <$700, which we are sorry about the delay. But in the grand scheme of things we have lost a hell of a lot more than $600. There are also other affiliates that are waiting for larger sums that understand this situation fully and accept the time delay and have not reacted like this, they have been provided with the same information as and when I had it available to me.

Wow.

Reacted like this? What does that mean?
Because I only earned a piddly amount of less than $700 I should be more understanding of a non payment of what is owed to me, and sit quiet?

There is no reason I wouldn't bring an issue of non payment to forum of ANY affiliate program, when said "delay" takes well over a month and other affiliates are receiving thier payments for March, and I'm still waiting for February. None whatsoever.

You have said a few times via email that payment would be sent today, you will ensure payment goes out tomorrow, Monday at the latest, etc..
and no payment has been received.. why wouldn't I bring it to the attention of other affiliates?

Posting on a forum will not make us pay it any faster

Not the reason I posted on the forum, Martyn. Stop.

The right thing would have been for you to post here an apology for there being a delay in Februarys payments and that you hope to have it resolved ASAP. Instead, I get insulted that I only made less than $700 and I should be more sympathetic to your situation.



Thankyou Mojo. I appreciate your comments.

[SisCorner]

From my time as an affiliate manager i know that checks where the most stressful part of the payment process to affiliates.

Gman, my affiliate payment was originally set at bank draft. Which has never been an issue in the past with Aff. Edge. On March 29th I was asked by Martyn to change my payment method to casino account, check or PaymyCard. I opted for check.

[AE-Martyn]

Sheryl, sorry it wasn't an insult to the amount you earned, I was using it as a point of perspective. I didn't mean it to come across that way.

I have already apologised numerous times on email and also in a previous post here.

The issue is not with non-payment, its a delayed payment due to circumstances out of our control which you have been informed about. I believe there is a big difference in non payment and delayed payment.

I may be wrong here but I think I read somewhere that another group also lost money with a processor recently who will not be taking the hit and repaying affiliates - as we have done. This is the risk when using third party processors.

With the other affiliates receiving their March payments they are not getting theirs by ACH. Those affiliates who had ACH selected as their payment method have been contacted for a change of payment detail (or hang on for the new processor) and are still awaiting their commissions. To clarify this issue ONLY affects those who get paid by ACH.

I don't want to argue every point I make or for it to be turned into something it isn't, but you can be assured that check is on it's way to you and we have tried our hardest to get it to you at the soonest possible moment.

[SisCorner]

Thankyou for your apology, Martyn. Greatly appreciated.

I'd like to add a note here to the forum that a tracking number for my check has been given to me via email.
Thanks again.