Hello everybody,

I have a problem with Smart Live Gaming site, I played only on their Sportsbook section.

This is my story:

The date of my first withdrawal request with Skrill of 6264 euros was submitted on 01/09/2013.
After this request them request to me to resend documents to verify my identity and residence.
I sent this documents some months ago (January) when I requested my first withdrawal with them that was been processed within 3 working days, all fine.
I resent the documents and customer support said to me that all was fine, my account was been verified correctly again.
I waited my payment until 15/09/2013, then I cancelled manually that request because I noticed in their site that maximum amount for a single withdrawal request through Skrill is 5000 pounds.
They said to me nothing about this so I don't know if the payment delays was for that reason.
So I requested a new withdrawals with Skrill of 5000 euros on 15/09/2013 but until now nothing happens.
The customer support say to me every time that "the query has been passed on to the finance team and once we have a confirmation from them, your withdrawal will surely be sent to you."
Then they said to me that they wanted speak with me on the phone, I don't now for what and why and if this is a correct practice about my own privacy.
I moved for some time outside my country for work.
I'm a russian citizen so my english speaking is very poor and I use an online translator every time I have to translate and send them an email.
So I asked them if I could speak with their russian advisor to resolve this payment delay.
I gave them my telephone and a their advisor called me, he asked questions about my account, fine.

I'm waiting to receive my funds yet.

Can someone help me to resolve this payment issue?

Thank you.