Payment problems Mojo Affiliates

I promote geobet.com from Mojo Affiliates. The commission that I earned last month is it in my Gr88.com player account, because is the only way to withdraw my money from my affiliate account. I deposit using debit card and Neteller on gr88.com in my player account. I've sent to them copy of my Identity Card, copy of my card back and front, copy of my bank statement for my card.
They don t want to pay.
I try to resolve this problem with emails but I have no chance.
I try to withdraw using my card or Neteller but the withdraw is still pending...
Is a small amount but if this is the treatment for affiliates, I pity the new players.