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  1. #1
    freakspin's Avatar
    freakspin is offline Private Member
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    Default Pending Payment since April

    Hi,

    I want to share my recent experience with 7Stars.

    We are working with them for some years now and they always paid. Unfortunately almost never on time (20th working day the following month) - most 1-2 weeks later. But ok.

    But now for some weeks now they don't pay us. We sent the invoice as usual at the beginning of the next month (in this case at the 5th April 2021). No payment received until May. We asked "our" affiliate manager several times. She wanted to check (ask the finance).

    Another weeks without response I asked at the "Financial Department" and the general support from 7Stars by myself.
    Got a quick reply "will be paid asap". This was 28th May 2021.

    Since then again silence.

    As I said it's not the first time that I have to ask about the payment. They are always late. But now its almost 2 months now and no real information about the payment...

    Today I wrote another mail to finance and support. Let's see...

  2. #2
    Ally 7StarsPartners's Avatar
    Ally 7StarsPartners is offline Sponsor Affiliate Program
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    Default

    Good evening dear, affiliate,


    My name is Ally, and I am official representative of 7StarsPartners affiliate program.


    We are very sorry to hear this. I have checked with the Financial Team and they told me that your payment was already sent to Bank, but as you know it takes some time to process it.

    Guys from Financial Team assured me, they will send you proof of payment tomorrow once they have it.

    Kindly ask you to get in touch with me via Skype - live:.cid.6e5e54d1301981c1 if you need any help. I am always here for you ready to help.


    Best regards,
    Ally.S.
    Last edited by Ally 7StarsPartners; 10 June 2021 at 10:47 am.

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    universal4 (10 June 2021)

  4. #3
    freakspin's Avatar
    freakspin is offline Private Member
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    Default

    Hi Ally,

    thanks for getting back here.

    Yes, I got confirmation from one of your colleagues that the payment was made yesterday.

    So looking forward that it will arrive my bank soon..


    But still the question: Why is it every month that problem to pay on time?


    7stars T&C:

    3.4. Unless otherwise agreed and subject to the terms of this Agreement and Your full compliance with Your obligations hereunder, Affiliate Fees shall be paid to You on a calendar month basis, within 20 days upon the invoice reception[...]
    I absolutely never got the payment within this 20 days! And I am an affiliate at 7stars since 2017.

    EDIT:
    I have to correct it. Until middle 2019 - when you were able to pay via skrill - it was almost always on time. But since then - payment only via bank - its always late.

  5. The Following User Says Thank You to freakspin For This Useful Post:

    universal4 (10 June 2021)

  6. #4
    freakspin's Avatar
    freakspin is offline Private Member
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