XXX |
05:15:27 pm |
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Hello again |
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I have requested my withdrawal and waiting for processing |
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11,038.73 EUR via Neteller |
05:16:48 pm |
Could you please process the payment |
05:18:49 pm |
Are you there? |
05:20:23 pm |
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Support Agent 2 |
05:20:47 pm |
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Yes |
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Your win was confiscated due to the breach of our rules |
05:21:01 pm |
«Affiliate accounts may not partake in gaming activity, the casino can confiscate funds for any affiliate accounts with gaming activity at its sole discretion». |
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XXX |
05:21:09 pm |
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What?! |
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It has not been mentioned in the T&C, furthermore I played with my deposit |
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Secondly, one week ago I played and won some money and you paid it out without problems (knowing that I'm your affiliate) |
05:22:10 pm |
I have all screens |
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T&C, transactions, balances, deposits, etc. |
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Support Agent 2 |
05:22:50 pm |
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XXX |
05:24:33 pm |
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Then you should not accept any deposit from me |
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Accpeting my deposit you accept my participation the game |
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OK, If you are not going to pay, I will blacklist all the casinos from your company (BroAffiliates / DIREX) |
05:25:13 pm |
and make a big topic in the Gambling Scene |
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I cannot accept such bad behaviour |
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First time I have encountered such attempt |
05:26:29 pm |
Not sure if that would be profitable for you since I'm quite big affiliate in the industry |
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I cannot work with people who treat me lite this... One week ago my winnings was accepted and paid, today not.. |
05:27:51 pm |
So, let me know once again if you want to solve this issue now, or I will have to take other actions |
05:28:42 pm |
engaging other people and portals like AskGamblers, and my contacts in Malta amogts affiliates |
05:29:33 pm |
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Support Agent 2 |
05:29:46 pm |
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Sorry, but we have certain rules that prohibit affiliates from playing at our casino. |
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XXX |
05:30:19 pm |
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So, why you accept deposits from me? Why you accepted my winings week go and paid? |
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Whats the difference between me and player? |
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Support Agent 2 |
05:31:33 pm |
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The deposits are automatic and we cannot follow every deposit from our players and affiliates. This is the responsibility of the person to follow the rules of the casino. |
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XXX |
05:32:06 pm |
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No, but you paid me week ago and all was fine when I was chatting with you |
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I told I'm affiliate |
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The only reason you don't want to pay is substantial amount |
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I will not agrree on it, gonna make it public |
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and blacl,kist all casinos from the owner / same will be with my friends |
05:33:28 pm |
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Support Agent 2 |
05:33:51 pm |
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You can use your account as an affiliate and then you can't play. Or you can be a player and then we will not have any issues. |
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XXX |
05:34:52 pm |
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Thats not fair... since all affiliates who play with their deposits / commission should be refunded |
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Refund all commission and deposits to your all affiliates who lost (including me) |
05:35:05 pm |
because we couldn't play and win as per T&C ????????? |
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losing money is ok and accpetable, but not winning ??????????
If you don't want to respect our winnings, then don't respect our deposits and commission we lost in your casinos (REFUND IT) !!!! |
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Support Agent 2 |
05:36:54 pm |
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We will look into this issue once again. I will transfer your request to higher management. And tomorrow you will be contacted via e-mail. |
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XXX |
05:37:51 pm |
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Please take it very seriously, since I have no time to fight on this topic long |
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Support Agent 2 |
05:38:20 pm |
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We sure take our reputation and players seriously. I hope we will come to a mutual understanding! |
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XXX |
05:38:30 pm |
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I'm honest and reliable and want to be treated the same way |
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I'm saving this chat to further action |
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Support Agent 2 |
05:39:47 pm |
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Sure, this is your right. You will be contacted tomorrow by the e-mail. Hopefully the situation will be fixed! |
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XXX |
05:40:09 pm |
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Thank you for understanding. |
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Talk to you soon. |
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Support Agent 2 |
05:40:35 pm |
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And thank you! Have a good one as well! |
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Support Agent 2 |
05:40:53 pm |
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