Poll: 52% of bettors have problems with declined payments
PayNearMe and Sapio Research released results of a poll that saw 52% of bettors say they had problems with declined payments when registering for new betting applications, with 17% never returning to complete the applications after they had experienced trouble with payments.
The study titled, “Understanding the iGaming Payment Experience: What U.S. Bettors Want in the Deposit and Withdrawal Process” was based on a February 2022 online survey of 2,051 iGaming bettors aged 18 and older in 19 U.S. states with at least one form of online gambling.
Other findings:
Quote:
iGaming Payment Survey: Key Findings
Nearly half of bettors (46%) say the ability to easily make a deposit is just as important as bonus offerings (48%) and access to their favorite online games (47%).
52% of bettors have had issues with declined payments when signing up for new iGaming apps.
17% of bettors who experienced payment trouble when signing up for new applications left and never came back.
The biggest pain point for players is that the process for making deposits (29%) and withdrawing funds (39%) takes too long
33% of frequent bettors cite a lengthy deposit process as their biggest betting pain point, and 29% say it is a potential reason for abandoning a betting app.
Nearly 1 in 3 bettors (32%) say they would make larger deposits more often if they had access to their preferred deposit type.
64% of bettors say having the option to make deposits via PayPal is important.
49% of bettors say they would play and withdraw more often if they had access to their preferred withdrawal method.
Read more here: https://home.paynearme.com/press/iga...-of-platforms/
