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A positive statement for Cirrus removed from WOL
This morning, Caruso was allowed to make one final post at WOL detailing the positive resolution of his long-running issue with Cirrus casino. (Caruso was banned from WOL the other day for standing up for the right thing)
As we promised the casino we would, a small post from me was included in Caruso's post. http://mb.winneronline.com/showthrea...6615#post96615
Yet, in his most blatant and obvious act of personal bias towards me yet, Max >>snipped<< my section of the post out.
Here's my portion of Caruso's post that Max snipped out;
I want to acknowledge Cirrus Casino's eagerness to resolve this situation positively for Caruso. Christine and the General Manager of Cirrus actually took the initiative to reopen negotiations last week to get this resolved. Cirrus Casino is committed to keeping happy customers, but every once in a while something slips through the cracks - it happens with everything in life. They've realized Caruso's situation was not handled properly and have put new measures in place to guard against this happening again. Because of this, I'll be adding their casinos back to my sites with every confidence that this won't happen again.
I also want to add that at no time was Christine the actual decision maker - she was only the messenger. Over the year I've been working with Christine, she's proven to be just about the hardest working and most pleasant customer service manager I've dealt with anywhere, and even though she and I argued over this situation, we still have a positive working relationship.
As a part of the final negotiations, I've agreed to take over all situations involving Cirrus that need mediation. Fortunately, I've never had any complaints from my own players so I don't expect this to be too time consuming. If anyone, anywhere, has a situation with Cirrus that they've been unable to resolve with the customer service department, please contact me at slycin56@videopokerjunkie.com
Simple? Yes. Valuable information for the players? Yes.
Antagonistic towards Max or WOL? No.
But Max snipped it, claiming that I would have to ask him personally for permission. You know my answer to that, don't you?
Not in this lifetime. (to quote Max)
(For those that don't know, I was temporarily banned from WOL without justification in January and never posted there again. But when I mentioned that I would on another board in April, Max permanently banned me before I had the chance)
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