Problem gambling based demand to reinstate lost winnings of 75k

[-Shay-]

Hallo everybody,I'm quite new here, but I've read this forum since february.
This matter is very interesting.
I was wondering...admitting the casino behaviour is unethical, unhonest and so on (and it is), if Marko from 75k, kept on playing and get a million dollar JP, would be here to complain for his unlocked account?
This iussue is very difficult to solve!!!

I'm wondering if he never played - would he be here to complain? This issue too is difficult to solve. However, neither my scenario nor your scenario are reflective of what really happened!!!

[marko6]

While writing my last post I noticed, that there exist two clues supporting my claim:

Clue 1: Right after my 50k win in October 2012 I had asked the casino to lock my account until all my funds have been paid. So far, this was never denied by the casino!!! Hence, I was WILLING to stop playing, but the casino did not want to hear it. They kept me playing by requiring me to log in every month (to submit my monthly withdrawal).

Clue 2: As you know, I had deleted all proofs, after I had lost all my funds. Hence, I did NOT keep on playing to win more and more. I would not have deleted my proofs, if I had been out to claim money in case that I will lose it all. It took several weeks, until I finally realized how they tricked me to get my funds.

Club Gold's explanations become less and less trustworthy, as they still have not answered the two questions raised in post #136. Dino contradicts himself, when he says that I should have asked for self-exclusion: A self-excluded account is a locked account, and according to the chat information I received I would not have been paid with a locked account.

marko6

[-Shay-]

Clue 2: As you know, I had deleted all proofs, after I had lost all my funds. Hence, I did NOT keep on playing to win more and more. I would not have deleted my proofs, if I had been out to claim money in case that I will lose it all. It took several weeks, until I finally realized how they tricked me to get my funds.

Club Gold's explanations become less and less trustworthy, as they still have not answered the two questions raised in post #136. Dino contradicts himself, when he says that I should have asked for self-exclusion: A self-excluded account is a locked account, and according to the chat information I received I would not have been paid with a locked account.

marko6

I need to be fair here - You've drawn an invalid conclusion in clue 2. Deleting proofs neither confirms nor disputes your intentions in the heat of the moment or series of moments.

[marko6]

The facts are quite straightforward. The player had a big win. He asked for his account to be locked and it was locked. Then he asked for it to be unlocked and it was unlocked. Then he asked for it to be locked again and it was locked again. Then he asked for it to be unlocked again and it was unlocked again. And so on and so forth until eventually he gambled most of his win away, that is the part of the win which was not paid out to him in the meantime.

Let me reply to Dino's post in more detail:

As already mentioned in post #141, my account was locked twice only and unlocked once only. What Dino means here, is, that I had set limits to my account and then asked to remove them again. And I did that many, many times. We agree in this point. But, any trained casino manager would see that such a player is behaving very strange. Why is he setting limits every single day, and then asking for the removal of these limits the next day? Why is he doing that week after week, month after month? My answer is: I did that, because I was told that I must keep my account open to receive my winnings. I tried to limit my play with the options offered by the casino (monthly wagering limit, monthly deposit limit, session timer, always the lowest values!). I did not ask for self-exclusion at that time, because I was given the information that with a locked account I will not receive my winnings.

So please, Dino, have you meanwhile found that specific chat in October/November 2012, in which I was told that I need to keep my account open to receive my winnings? Don't you contradict yourself, when you say that I should have asked for self-exclusion? A self-excluded account is a locked account, and according to the chat information I received I would not have been paid with a locked account.

Meanwhile, I believe that all your casino needs is professional training regarding how to deal with gamblers who try to limit themselves (but cannot due to wrong information provided by your chat operators). If you admit that your chat operator (not you) gave me a wrong information, then we might be able to find a solution that fits all.

marko6

[TheGooner]

Marko6, some of the points you make are reasonable. And this casino does seem to be very lax regarding licensing, and account operations. The 5K monthly limit is also a restriction that makes them an undesirable place to play.

They do not appear to be the sort of place that affiliates should be promoting - or that should be sponsoring the GWPA.

If you are continuing this thread in order to get the casino to adopt best practice in the future and prevent the situation happening again - then that's very commendable ...

----

That is, why I ask for the reimbursement of the 75k, which I lost after my account was unlocked.

But that is not all: Moreover, because the casino unethically disabled my account from playing all games but slots, I ask for the reimbursement of the highest account balance I ever had (right after I hit the 20k Royal Flush in February/March 2013). Limiting a gambler's play to slots to get his funds back is such an unethical act, that Playtech and GPWA should condemn it with appropriate sanctions, UNTIL THE PLAYER IS FINALLY REIMBURSED for the injustice he had to suffer all the time.

However, it's clear that the main aim of your campaign is to somehow regain some of the money that you lost gambling online.

You did not self-exclude, you did not tell the casino you had a gambling problem, and the fact that you created fake emails in an attempt to document a false claim casts doubt about your later statements.

You seem to have ignored the fact that no-one MADE you play whether the account was locked, unlocked, limited or restricted to only slots play, or any other circumstance. You choose to play and you won. You got paid some of that and then you choose to play some more and you lost the rest.

You now produce a lot of words, you attempt to dance between the sentences and suggest there is "a solution" that includes you getting paid more money. I do not think that will never happen - your balance is zero - you are not owed anything further.

I cannot see how PlayTech, the GPWA or any licensing authority will step in and determine a player should be paid an amount of money that has subsequently been lost in fair games - even if those games were limited to slots only. It does not happen.

Marko6 - the money is gone - it's lost - YOU LOST IT.
You had a small fortune and YOU gambled it away.

Deal with it.

[marko6]

Marko6, some of the points you make are reasonable. And this casino does seem to be very lax regarding licensing, and account operations. The 5K monthly limit is also a restriction that makes them an undesirable place to play.

They do not appear to be the sort of place that affiliates should be promoting - or that should be sponsoring the GWPA. If you are continuing this thread in order to get the casino to adopt best practice in the future and prevent the situation happening again - then that's very commendable ...
----
I cannot see how PlayTech, the GPWA or any licensing authority will step in and determine a player should be paid an amount of money that has subsequently been lost in fair games - even if those games were limited to slots only.

All I am saying in this thread is, that a casino should be sanctioned,

- if it does not honor a player's repeated request to lock his account until all his funds are paid,
- if it limits a specific player's games to slots (while other players may play any games),
- if it removes monthly wagering limits within minutes (set by the the player to last for one month), even if the player asks for it. I believe that a casino should have neither the power nor the desire to override limits set by the player. The player had set those limits to protect himself from losing too much.

And Club Gold Casino DID all of that! It used mean tricks to get my funds back. I believe that such tricks should not be tolerated by anyone who cares for Responsible Gaming. Just imagine how online gambling will look like tomorrow, if the casino gets away with its behaviour!

You did not self-exclude...

TheGooner, you missed the point. I did not self-exclude, because I was not allowed to do so. Had I self-excluded myself, then I would not have received any payouts. That is what I was told by the casino chat operator. He made me believe that I need to keep my account open to receive my winnings.

There exist two options now:
- If nothing happens, then the casino will move on with its strategy (as proven by Leopold's experiment in post #116 and by Selenemeltemp's experience in post #115) and hurt hundreds or even thousands of new players in the future. Club Gold was the first and last casino, where I hit a 50k win. Can you imagine, how improbable such a big win is? I was so happy, and I was willing to stop at that time. I had asked the casino to lock my account until all my funds have been paid. The casino did not care about my request, although I am sure that Dino can still read that chat, in which I was told that I need an open account to receive my winnings. Is that, what you want to see happen again and again in the future?

- On the other hand, if the casino is sanctioned for its behaviour, then a milestone is placed that keeps other casinos away from such shady practices. Always keep in mind, that players are the key factor to the gambling industry! There are no casinos anymore, if there are no players. And there are no affiliates anymore, too, if there are no players. And there is no Playtech anymore, if there are no players. If casinos may rip off their players so obviously and it is tolerated, then there will be less and less players. Just have a look, how many people are already watching this thread! I wonder how many it will be, if it is transferred to Casinomeister.

I did quit gambling. I did self-exclude from all my casino accounts. And I did make plans to donate tenthousand dollars and more to organizations caring for Responsible Gaming. And I did want GPWA to select those organizations for having offered this great platform. But what I want is justice. It makes me sad seeing that casinos (who could make enough profit without shady practices) make even more money at the cost of others. At the cost of players like me who never violated any bonus rules and who were so lucky to beat the house one time in their life.

I even made suggestions how to solve this issue. If Dino admits that it was his chat operator (not Dino himself) who gave me that wrong information, then we will be able to achieve a settlement that fits all. So what do the GPWA members want me to do? Shall I stop posting?

marko6

[-Shay-]

Marko6, some of the points you make are reasonable. And this casino does seem to be very lax regarding licensing, and account operations. The 5K monthly limit is also a restriction that makes them an undesirable place to play.

They do not appear to be the sort of place that affiliates should be promoting - or that should be sponsoring the GWPA.

I couldn't agree more with the above (quoted).

The rest of Gooner's statement, I definitely see his point but do not "completely" agree. Because marko has a gambling problem and because Club Gold Casino does minimal if anything to protect individuals with said gambling problem or to identify people with a gambling problem or to help them identify themselves as someone with a gambling problem - my feeling is that they SHOULD be held accountable for paying marko.

(added after having morning coffee)

To clarify further, my position is that Club Gold Casino did not/does not do nearly enough to help/identify problem gamblers. Most operators provide resources and tools for problem gamblers and identification of gambling problems. I see images on Club Gold's footer - but where's the link to these resources (I know, webmaster error)? Carmel stated in his initial post that "Club Gold normally provides the facility of self-exclusion for a minimum period of 6 months. Once the self-exclusion process has been completed for a customer, the account will remain closed with no option for reopening until the period set has expired."

The player's claim is that this was not offered to him as a viable option, as his account could not be locked/closed because they would not pay him if it was. This is similar to telling a crack head that he is free to quit smoking crack but must continue to buy and hold.

If anyone thinks they have done enough to satisfy all legal requirements - consider the following :

Playtech are members of the Remote Gambling Association (RGA). As members, they have agreed to follow/uphold the terms and conditions set forth in the RGA Code of Conduct. Moreover, they have agreed that all using their software also comply with said code of conduct.

Look at Player Protection Measures (#24) and Customer Communications (#25) in the RGA Code of Conduct. Does Club Gold Casino follow these guidelines? Do they come close? If they come close, are they barely on the bus or do they seem to fully satisfy those guidelines?

To say Club Gold Casino are in no way responsible for the money marko spunked on their site is to excuse Club Gold Casino of any social responsibility at all.

To me, I do agree that Marko made a choice by gambling away his big win. However, Club Gold Casino left him with the choice of either taking small 5k monthly payments that he had to log in to request each month OR locking his account. Someone with a gambling problem probably is not able to do the first without trying to "give back" the whole of their balance over time.

Was there any work on Club Gold's behalf to determine whether or not he had a problem and should have been helped? What recourse was available if it was determined he had a problem? Was he dissuaded from admitting a problem in fear of his account being locked and thus not paid? Was there a pattern of activity (setting limits, removing limits shortly thereafter) that suggested he may have a problem (or he may not understand the software). Were/are the Club Gold Casino staff trained to identify and help problem gamblers?

I do not think marko is completely innocent in this matter. However, Club Gold Casino should not be held harmless in this either. They do have a social, moral, and in my opinion legal responsibility in this matter and I firmly believe they should step to the plate and own these responsibilities as opposed to falling back on "we owe nothing, he faked email, we closed his account due to a gambling problem after he spunked all his winnings".

[marko6]

Club Gold Casino left him with the choice of either taking small 5k monthly payments that he had to log in to request each month OR locking his account. Someone with a gambling problem probably is not able to do the first without trying to "give back" the whole of their balance over time.

Shay hits the nail on the head. Of these two choices I chose the first option, because I was told that when locking my account I will not receive my winnings. Several times I had asked for a third option: account lock until all funds have been paid. But that option was never offered to me, although Club Gold Casino must have been aware of my daily setting of monthly wagering limits. Do you know of any other player setting a monthly wagering limit of 1 Euro every single day???

I wish to point out once more that I gave a good reason when requesting an account lock in April 2013. I told Dino that my game play was limited to slots and that I had lost 25k in the previous days. I told him that I do not want to lose any more funds by playing slots and that he shall lock my account until all funds have been paid. Dino had locked my account upon that email, but he did not make sure that my account remains locked until all funds have been paid (which I had asked for). Dino does not argue that my account had been locked in April (and I believe that Anthony has meanwhile verified that account lock), but Dino has not yet provided us with this specific email which made him lock my account. Why can't we see transcripts from this specific email and also from the chat in October 2012, in which I was told that I need to keep my account open to receive my winnings???

So, what did I do wrong? Ok, I faked that email, but that email (although it was wrong) does not moderate Club Gold’s unethical behavior. It does not even moderate it a bit!

marko6

[mojo]

I cannot see how PlayTech, the GPWA or any licensing authority will step in and determine a player should be paid an amount of money that has subsequently been lost in fair games - even if those games were limited to slots only. It does not happen.

Marko6 - the money is gone - it's lost - YOU LOST IT.
You had a small fortune and YOU gambled it away.

Deal with it.

Not sure it's quite that simple Gooner. As we progress in the online gambling world and the wild west days are behind us, the casinos are beholden to some culpability. As it should be. Telling a player to deal with it is inappropriate IMO.

Obviously there was a problem with the casino blocking the player from cashing out after several requests and chat transcripts. Then there was the problem of the player doing what players do - playing. There is responsibility on the casino side as well as the player side. Not sure why you do not agree with that.

There seems to be an easy solution of a settlement here. No sense telling the player go fk yourself. That doesn't work anymore. It doesn't and will not go away. I agree with marko that it should not be swept away. It could be argued that the casino chose to enticed the player to keep playing. They certainly didn't make it easy to cash out!

The casino just needs to own it and make the player whole in a fashion that suits both parties such as a fault %

[marko6]

To those of you supporting Club Gold's behaviour:

Are you really saying that a casino does not have to fulfill a player's request, when he asks for his account to be locked until all funds are paid? Are you really sure that you want every casino to operate like that? Do you want the casino (which you play at!) to operate like that? Imagine I had played in a land-based casino in let's say Las Vegas. Would you require me to fly to Las Vegas every month to ask for a 5k withdrawal?

The only reason why a casino does not honour such a player's request is, that it wants the player to log in at least once a month, flood him with promotional offers (I received many promotional pop-up messages whenever I logged in), and seduce him to keep on playing. That is not what Responsible Gaming is about!!! I had decently informed the casino that I want my account to be locked until all funds are paid. And only those casinos honouring such a decent request deserve our support. That is why I ask for a full refund of my 50k win in October 2012.

But that is not the whole story! Again, I ask those of you supporting Club Gold's behaviour: If you find yourself in the bad situation, where you have only two options (log in every month to ask for a 5k withdrawal or close your account with the given information in mind that you will not receive any money with a locked account), what would you do? I chose the first option. Do you want the casino (which you play at!) to give you these only options, too?

And again, this still is not the whole story! If you are somehow "seduced" to keep on playing and you suddenly notice, that the casino limits your game play to slots because you won another 20k at "Jacks or Better", what would you do? Inform the casino about it? Yes, that is what I did. I told Dino that I always receive pop-up messages saying "This game is currently not available. Please try another game!", whenever I opened any table game or any video poker game. I told Dino that the software allowed me to play slots only and that I had lost 25k in the past days by playing slots. Because (!) of this limitation I told him that I want my account to be locked until all funds are paid. Here, at the very latest, my request should have been honoured!!!!!!!!!! But I was answered for several weeks (I do not remember the exact time frame) that all these games are "under maintenance". Can you believe that a casino puts all Black Jack, all Roulette, and all Video Poker games under maintenance for several weeks? Would you like the casino (which you play at!) to behave in the same way?

I would certainly not. And that is, why I not only ask for a refund of my initial 50k win, but for a refund of the full balance which I had right after the casino banned me from playing all games but slots. We do not want any casino to use such mean tricks to get funds from a player, do we??? A casino should make profit through odds only! It is no fair play anymore, if a casino is using any mean tricks to increase its profit. Once we allow a casino to do so, we completely remove any player's chances, which are very low already.

And again, this still is not the whole story! Do you want the casino (which you plat at!) to withhold documents? I already apologized for the email that I faked. There is no excuse for it, although this thread most probably would have been closed, if I had not provided anything when I was asked for. But now, I have been asking Club Gold to provide transscripts from chats and from emails, but they have not done so yet. Also, I have been asking two simple questions (please see my post #136), but they have not answered them yet. I am sure that those transscripts must exist, because after my 50k win in October 2012 I had asked the casino by chat, whether it is really true that I just won 50k and whether I had fulfilled all bonus requirements. I was told "yes". But upon my question, whether I may cash out, I was told that I can withdraw 5k per month only, which I did not know at that time. Upon my request to lock my account I was told that I need to keep my account open to be able to submit a 5k withdrawal every month!

A transcript from my email in April 2013 must exist, as well. The casino would not have locked my account in April 2013 (which has been proven), if it had not received such an email from me. In that email I gave the reason mentioned above, why I want my account to be locked and how long I want it to be locked.

Hence, it is more than obvious that the chat in October 2012 did take place and that I did send a request in April 2013 to lock my account, but the casino does not think it necessary to provide these documents.

marko6

[Roulette Zeitung]

In the Club Gold Casino head office champagne and plenty of caviar are served today. The thread is finally overflowed, the basic claims seems to recede into the background, and i am sure, most external persons are no longer interested in reading here.

Look. last post from DinoG: https://www.gpwa.org/forum/problem-g...tml#post734203

PAGE 7!

To put it in a nutshell, from a strategic perspective, this thread is dead.

DinoG don't have to answer. Nobody from Club Gold Casino must answer.

In the hope, some external persons will see the following facts during scrolling through the pages:



-From the beginning of 2011 until the middle of the year 2013 no seal was placed on the casino website and no license number published.
-Then, suddenly this year, two years later, an unauthorized seal was used and after complaints it was removed.
-After this a homemade seal was created with a fresh registered website to show a seal.

-German bonus terms was published in German to have a honeypot. The only valid general pitfall rules was not published in German. Only after massive public pressure now all terms are in German.

-Player issues pile on top of each other in an esthetic arrangement. As i am informed, nobody have received ever one cent! As a result of all "solutions" the player always is guilty and the casino is like a Nobel Peace Prize winner.

-It's proven that Club Gold Casino have lied to me in a online chat (https://www.gpwa.org/forum/problem-g...tml#post733477).

-Club Gold Casino refused to make other chat protocols or documents public.

---
Last post from DinoG
Page7!
[Open questions ... Documents ...]
2 pages later...
DinoG don't have to answer...
Champaign and caviar...
---

Sometimes less means more.

Leopold

[-Shay-]

I'm pretty sure that if there is not "full closure" (a conclusion that satisfies all reasonable third parties such as myself) on this matter within one week of the end of the Barca conference, I'm going to begin offering free content to webmasters regarding the issues detailed in this thread and in other similar threads. The issue will not be permitted to die until it "lives a fair and full life".

[marko6]

I wonder whether this thread will serve as an anchor to make Responsible Gaming a TOP issue at the BARCELONA conference.

Everyone in this business should strive for more transparency. It's not all about thrilling games and huge jackpots, it's also about making withdrawals as easy as possible. Club Gold Casino lied to me when it told me that I need to keep my account open to receive my winnings.

Casino operators as well as software providers must certainly do more in regards Responsible Gaming. Software providers should not enable casino operators to remove any limits set by the player! And casino operators should never do so! Also, casino operators should always honor a player's request, if he asks for an account lock until all funds are paid. In my case Club Gold Casino has not done that.

I just remembered the reason that Club Gold Casino gave to me: They said in that specific chat (at the end of October 2012 or beginning of November 2012), that I cannot withdraw my 50k win, because any withdrawal amount above 5k will automatically be transferred to my account balance. That is why I have to log in again every month to request a new monthly withdrawal. That was a pure lie! They could have locked my account until all funds have been paid (what I had asked for!).

marko6

[thebookiesoffers]

Once again the Barcelona Affiliate Conference kicks off today and to mark this occasion, Club Gold Partners has come up with a super special offer for all new Affiliates.

All new Affiliates, who sign up during the month of October 2013, will start off by earning a whopping 75% commission* on all Net Revenue generated by their players.

Apart from that, all signups will be entered into a raffle, where one lucky affiliate will win an iPad.

What are you waiting for. Sign up now by clicking here and send me an email or a PM so that I can adjust accordingly. If you're at BAC, get in touch and we'll meet up for a chat and a drink!!

Cheers

*75% will be awarded at the the end of November 2013, 60% will be awarded at the end of December 2013 and 50% will be awarded at the end of January 2013. Normal commission rates will then apply, unless otherwise negotiated. Only Affiliates signing up between 1st and 31st October 2013, will be eligible for this offer and for the iPad draw

how about you get all the chat logs out in the open eh

[marko6]

I wish to point out, that the following three issues still need to be investigated, before this thread can be marked as "resolved".

ISSUE 1: GPWA should be enabled to read the chat which I had with Club Gold Casino after my 50k win in October 2012. In that chat I had asked the chat operator whether I will be able to receive my winnings, if my casino account is locked. I kindly ask Dino and Carmel from Club Gold Casino to forward this chat to Anthony or to Michael Corfman from GPWA. This chat MUST exist, because HOW ELSE could I know that Club Gold's chat operator tells its customers that an account needs to be open to receive payments (what Leopold confirmed in his experiment)???

ISSUE 2: GPWA should be enabled to read the email which made Club Gold Casino lock my account in April 2013. In that email I gave a reason, why I want my casino account to be locked and how long it shall remain locked. I kindly ask Dino and Carmel from Club Gold Casino to forward this email to Anthony or to Michael Corfman from GPWA. This email MUST exist, because HOW ELSE could the casino have locked my account, if it had not received an email from me asking for such an account lock???

ISSUE 3: I would like Playtech to check, whether it is true that my Club Gold account was disabled from playing all games but slots between the end of March 2013 and June 5th 2013. I remember that Club Gold casino told me for several weeks that all table games and all video pokers are "under maintenance". The least, Playtech could do, is to verify that Club Gold told me by chat and for several weeks, that all table games and all video poker games are "under maintenance" and that these games had not been under maintenance from Playtech's side for such a long period.

marko6

[Pmig]

GPWA should do nothing!

Why?
- This is a affiliate/webmasters forum and not a "end user/player" community.
- With the time lost on this issue by gpwa staff/administration members there is other affiliates issues to be solved.

You should ask for help on other kind of community, there is some links to help you out: http://en.wikipedia.org/wiki/Problem_gambling

[marko6]

GPWA should do nothing!

Why?
- This is a affiliate/webmasters forum and not a "end user/player" community.
- With the time lost on this issue by gpwa staff/administration members there is other affiliates issues to be solved.

You should ask for help on other kind of community, there is some links to help you out: http://en.wikipedia.org/wiki/Problem_gambling

This issue is not only about problem gambling anymore. I accuse Club Gold Casino of having lied to me (false information from their chat operator), of having banned me from all games but slots (on purpose), and of not having honored the reason why I had asked my account to be locked (in April 2013).

That are three unethical behaviors that should not be tolerated by GPWA.

marko6

[Pmig]

Want to talk about fairness?

You accuse the operator to be lying? (and I'm not saying it's not happen) But well.. And what about the lies you made to this community with forged emails?

Once again, this is a webmaster/affiliate forum and this kind of issues should not be treated here. You already make several people on this community waste time.

I will do not reply to this thread any more as my point of view was already given.

[-Shay-]

GPWA should do nothing!

Why?
- This is a affiliate/webmasters forum and not a "end user/player" community.
- With the time lost on this issue by gpwa staff/administration members there is other affiliates issues to be solved.

You should ask for help on other kind of community, there is some links to help you out: http://en.wikipedia.org/wiki/Problem_gambling

I disagree with you on whether GPWA should do nothing or not. As a webmaster and affiliate community, we should help players and considering GPWA has Club Gold as a paid sponsor - which in part gives them credibility - they should respond to matters where their sponsor's credibility comes into question.

[marko6]

You accuse the operator to be lying? (and I'm not saying it's not happen) But well.. And what about the lies you made to this community with forged emails?

Once again, this is a webmaster/affiliate forum and this kind of issues should not be treated here. You already make several people on this community waste time.

I already apologized for the email that I had faked. And I also apologize for the time that you spend reading this thread. But believe me, your time is not wasted. Your time reading this thread will help move the industry to a better place. With my faked email I only wanted to keep this thread alive, because I know that Club Gold Casino was not honest to me, and meanwhile (!) many facts DO SUPPORT my claim:

FACT 1: Leopold's experiment DOES PROVE that Club Gold is STILL lying to new customers regarding payout options.

FACT 2: Selenemeltemp's experience DOES PROVE that Club Gold is banning winning players from specific games. Club Gold's excuse is absurd: They told me for several weeks (!) that all table games and all video pokers are "under maintenance". I want the whole gambling community to know that! And it is my deepest wish that Playtech searches for these chats and verifies them: Chats, in which I was told that all Blackjack games, all Roulette games, and all Video Poker are "under maintenance" for several weeks. I am sure that Playtech has the ability to EITHER verify these chats OR to verify that the casino disabled my account from playing specific games.

FACT 3: For more than 30 days I have now been kindly asking Club Gold to provide transcripts from a chat that took place in October 2012, and from an email that I sent in March or April 2013. Both of these transcripts MUST exist. HOW ELSE could I know that Club Gold's chat operator tells its customers that an account needs to be open to receive payments (what Leopold confirmed in his experiment)??? AND HOW ELSE could the casino have locked my account, if it had not received an email from me asking for such an account lock??? FACT IS, that Club Gold Casino has NEITHER shared the content of this specific chat NOR the content of this specific email with us!!! They want to sit it out, but that shall not happen.

I can understand that affiliates care for their revenues. BUT, those revenues should come from honest casinos only. A casino cannot be considered honest, if it is lying (see FACT 1 above), if it banned winning players from specific games (see FACT 2 above), and if it doesn't think it necessary to provide transcripts that must exist (see FACT 3 above).

I need GPWA's support, because Playtech is not stepping in yet.

marko6