Programs the don't reply ... a bit of a rant!

ok, maybe a bit of a rant.

What is it with all these programs and account managers that don't reply to messages or even post contact details. It seems to be an even worse problem than ever before. Is it the lack of experience of AM's? Management? or do programs just don't care.

When programs, including AM's don't reply to emails and messages it is really frustrating. We are messaging them because we have serious questions, not checking how their weekend was.

How do you handle or manage them.

Sometimes I will update their reviews as Not Recommended, update page titles with the same, of course can't recommend them, then send them a screenshot. Eventually I usually get a reply but by then they have already damaged themselves, and rightfully so.

If they don't reply to affiliates how do they reply to players if they have a problem. Very difficult to recommend a program or casino when programs behave like this.

Pokerface, those are my thoughts exactly. Well said. Life is already hard enough throughout the world and everything has become a struggle. I too find it very frustrating when AMs don't bother to respond, especially when money is being owed. It's clearly obvious to see that those programs who care enough about their partners, would make an effort to respond to any queries promptly and in a timely manner. If they don't, then that in itself definitely speaks volumes about who they are and how they operate their business.

I totally agree with you John and also find it very frustrating.

I actually have no tolerance anymore with these kind of programs.

In the past I would run after them, but nowadays I send 2 emails and if I get no response then I suspend them.

My view is that if they can't even respond to their affiliates, how can we expect our players to get a response?

Business etiquette is terribly lacking nowadays and its very sad.

I had some challenges with an AM who went incommunicado, flicking through this linkedin profile in an attempt to contact him I saw that he proudly proclaimed in his bio that 'communication is at the heart of my approach' - I beg to differ!

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Originally Posted by Pokerface

ok, maybe a bit of a rant.

What is it with all these programs and account managers that don't reply to messages or even post contact details. It seems to be an even worse problem than ever before. Is it the lack of experience of AM's? Management? or do programs just don't care.

When programs, including AM's don't reply to emails and messages it is really frustrating. We are messaging them because we have serious questions, not checking how their weekend was.

How do you handle or manage them.

Sometimes I will update their reviews as Not Recommended, update page titles with the same, of course can't recommend them, then send them a screenshot. Eventually I usually get a reply but by then they have already damaged themselves, and rightfully so.

If they don't reply to affiliates how do they reply to players if they have a problem. Very difficult to recommend a program or casino when programs behave like this.

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Totally get you! It's so frustrating when AMs don’t respond makes you wonder if management even cares. I usually give them a bit of time, then mark as Not Recommended if still no reply. At the end of the day, communication says a lot about how they treat both affiliates and players.

I'm pretty new to this space, but I've already applied to over 50 different networks and compiled a massive spreadsheet. It's ridiculous how many of them just don't get back to you. Sometimes I'll fill out two or three signup forms for the same place, only to eventually find out they're not even with that network anymore, they don't offer an affiliate program, or I just simply never hear back at all.

This industry seems to be a touch all over the place so far.

Since I posted this I have now changed my approach. I am now telling them that I have updated all links (and I do) to redirect to other lists. Once I get an answer I will update. Seems to be working. :) Using a similar approach for those that want to chat about exposure. Once we receive payment, let's chat.