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  1. #21
    ddm
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    Quote Originally Posted by Louis - Income Access View Post
    Hi Paul

    Can you please back up your statement or withdraw it please?
    Sure Louis, hopefully I will open your eyes to the people you are dealing with..
    Interesting that Purple lounge know who I am (if they don't a quick search on GPWA will tell them exactly who I am), and what they did. Their silence in this thread is deafening...


    Fwiw, I was pushing PLounge on my vip bonus and rakeback sites back in the day when this was cool.. About a year into my pushing of PLounge, Callie @ PL contacted me regarding an old wordpress blog Post I had up regarding rakeback on Purple lounge.. she DEMANDED that I take the post down (even though it was 3 years old and totally legit when it was posted) - I told her that her demands were silly (b/c MG doesn't own the internet, and the blog-post was true and fine when it was posted- )...

    Anyway So they threaten me with Legal action (LOL, email is below),, Purple Lounge then locked my affiliate account and seized a few pennies ,

    The a guy at Purple Lounge gave my details to Microgaming and they contacted my then employer (who also use a MG poker software whitelabel solution) and were well aware of my name, address, job title, employer etc. Nice one, trying to lose me my job Purple lounge you scumbags. I have seen the emails and I know it was sent from a guy at PL to microgaming.


    One of Callie's charming emails:

    "Further to my previous communications with you, I must insist that you remove all mentions of Purple Lounge from your website. The offers which you have on the site are in direct breach of Microgaming and Purple Lounge Policy. If all references are not removed within the next 24 hours, your account will be closed permanently and all monies forfeited. Further, failure to remove all references will result in contact from our lawyers for Breach of Trademark and Copyright Infringement."

    pretty retarded given that they were happy that I was pushing rakeback on their site back in the days when it was permitted.. Anyway I told her to tell MG they could stick their threat.

    what PL did was illegal, deplorable and ridiculous.I didn't bother pursuing it, but when I saw the threads here saying how "classy" they are (from companies that work with them.. ahem) I thought it would be bad if I didn't warn the GPWA community of the deplorable actions and lack of ethics of this company.

    The irony of it all is that sites like raketherake, rakerace dot com etc all mention rakeback all over the place, yet Unibet and other MicroGaming skins are pushed on there with no problems or threats at all , b/c who's gonna bite the superaffil hand that feeds them......

    Irony, hypocrisy, lawbreaking, trying to lose me my nice 45k job the list goes on... all over an old blog post.


    FAIL.

    DO NOT PROMOTE THESE PEOPLE. THEY ARE SCUM.

  2. #22
    CityGuard's Avatar
    CityGuard is offline Former GPWA Program Manager
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    Default Clarifying Complaint Checks Process

    In terms of the delay in posting in this thread, that is due to my having been away from the forum over the weekend and wanting to spend appropriate time reading through the resources referenced here in order to fully understand the information.

    To clarify on some of the comments raised here, when we made the deal with Purple Lounge a Google search looking for affiliate and player complaints about the program showed them on a number of player advocate sites with no red flags, and no affiliate complaints. They were accredited at Casinomeister at the time and the thread that raised the terms issue had not even been started. they also gained high marks elsewhere, including being promoted as "affiliate-friendly" on Affiliate Guard Dog (and are still noted as affiliate-friendly there). I think what is at issue here is the timing of the review -- we conduct the checks early on the sponsorship discussion in order to make sure we're not wasting anybody's time, and in the couple of weeks time between the check and the sponsorship start this issue arose. I'll try to make a change and do a second search for issues closer to launch in the future.

    Apart from the clean background at the time the check was done, Purple Lounge also signed an agreement with us in which they agreed to pay affiliates and players as funds are due, and to respond promptly if any issues should arise. We require this of all sponsors, and have suspended sponsorships from a number of programs in the passed when their behavior has gone from clean to unclean -- and the willingness to do that again in the future if programs are non-responsive when issues arise has not wilted. In this case, Purple Lounge representatives have started off responsive to concerns raised on/by GPWA (today is the first business day after the concern was raised in the forum and they're currently following up on the issue), and I expect that there will be a resolution to the issue in a timely manner now that the GPWA program reps are working on it.
    I have left the industry and earned a law degree at Indiana University Bloomington, Maurer School of Law. Here are ways to stay in touch with me:
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    Inquiries intended for an administrator or staff member can be directed to Anthony Telesca through the forum (username Anthony) or to the general contact address manager AT gpwa DOT org.

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  4. #23
    CityGuard's Avatar
    CityGuard is offline Former GPWA Program Manager
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    Also, specifically addressing the comment about pauljones having commissions not paid when the account was closed: I'm not sure if you posted this issue somewhere at the time, but it didn't show up in my checking on them. So that is why your situation it didn't raise a flag previously. While it is their decision about who to work with and within their right to stop working with someone whose site content makes their operation harder, stopping the possibility of your continuing promote them doesn't absolve a program of paying existing earnings. If you can PM me the account ID and the amount owed I'm happy to follow up with Callie about this as well to hear their understanding of the situation and get things taken care of.
    I have left the industry and earned a law degree at Indiana University Bloomington, Maurer School of Law. Here are ways to stay in touch with me:
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    Inquiries intended for an administrator or staff member can be directed to Anthony Telesca through the forum (username Anthony) or to the general contact address manager AT gpwa DOT org.

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  6. #24
    ddm
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    Quote Originally Posted by CityGuard View Post
    Also, specifically addressing the comment about pauljones having commissions not paid when the account was closed: I'm not sure if you posted this issue somewhere at the time, but it didn't show up in my checking on them. So that is why your situation it didn't raise a flag previously. While it is their decision about who to work with and within their right to stop working with someone whose site content makes their operation harder, stopping the possibility of your continuing promote them doesn't absolve a program of paying existing earnings. If you can PM me the account ID and the amount owed I'm happy to follow up with Callie about this as well to hear their understanding of the situation and get things taken care of.

    I don't care about the commission and therefore kept 100% silent about this whole issue for about 8 months It was a tiny amount anyway - they can keep it. FWIW If I cared about money I daresay I would have taken legal action a LONG time ago. As I said above, I just posted this stuff because I would hate to see these guys trying to screw up the lives and livelyhood of any other people out there like they tried to FK me and my job. Weird that you focus on the money and not the fact that they broke the law and tried to lose me my job. Maybe PLounge will have the "CLASS" to address these comments in public.. god knows this thread has been up long enough.

    I guess they could lose their gaming licence if I did pursue this. that would be interesting.

  7. #25
    ddm
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    Quote Originally Posted by CalliePL View Post

    Paul Jones, I literally have no idea what you are talking about, if you would like to explain to me what happened please do - no point making statements and not elaborating so I can't help out.
    Hi Callie, Didn't see your reply, sorry.If i could work out how to delete you from Linkedin, I would have done so
    Last edited by ddm; 2 July 2010 at 2:02 am.
    retired from GPWA.
    gg.

  8. #26
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    Quote Originally Posted by Louis - Income Access View Post
    Hi Paul

    Having worked with Purple Lounge for the last 4 months, I can attest absolutely to the effort that these guys put into doing things the right way. I'm HIGHLY DOUBTFUL that Purple Lounge would ever do something like this.
    Is that 4 WHOLE months? Louis, you look rather young in your avi pic there but surely you are not really that naive to make a statement like the "HIGHLY DOUBTFUL" comment after only knowing someone for 4 months are you?

    This is the first I'm hearing of the withdrawl issue and you can be sure PL are working to resolve this ASAP.
    You don't hang out at many player forums do you Louis. PL has already had about a month now to resolve this issue over at Casinomeister's Forum before he finally gave the phuck up on them and tossed their azz to the curb.......but yet you can make another off the wall statement to Caruso that he can rest assured that PL are working to resolve this ASAP!

    Are you for real man?

    As Louis gave advice to all new members here, I think I will offer the same....if you are not really familiar with the situation at hand then please do not offer advice to long time seasoned gamblers!
    ____
    ____
    Last edited by TheGamblingGuru; 21 June 2010 at 8:22 pm.

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  10. #27
    tomgalanis is offline Non-sponsor Affiliate Program
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    Id just like to take this opportunity to clear this up. The specific bonus term you are referring to is a clause that is very rarely enacted, despite what may be interpreted in the terminology currently used, which we will certainly evaluate. We chose to enact this term for the simple reason that we suspected the player of playing fraudulently. Note, this is aside from the mistake of failing to complete the necessary wagering requirements on the bonus, which we can appreciate causes confusion on the odd occasion. We are aware that this can happen, and when it does, standard practice is to make the funds available for continued play.

    Whilst terms and conditions are put in place for a number of reasons in an effort to protect all stakeholders, both from an affiliate and player perspective we understand that leeway is, on occasion, necessary to ensure that relationships can continue. Where there is persistent evidence that terms are being breached, it isnt so easy to do and we are within our rights to act upon the terms agreed. Again, we will not divulge specific details on these matters in a public forum.

    Caruso, pauljones,TheGamblingGuru if you have personal grievances that you want resolving, please take the time to talk to me directly and we can look at a fair solution rather than attacking people who you know little or nothing about. I am happy for CityGuard to mediate this if you so wish.

  11. #28
    ddm
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    Quote Originally Posted by tomgalanis View Post
    if you have personal grievances that you want resolving, please take the time to talk to me directly and we can look at a fair solution rather than attacking people who you know little or nothing about. I am happy for CityGuard to mediate this if you so wish.
    Fair solution? That's a good one. What would you say is a fair solution for trying to wreck someone's career and breaking data protection laws (let's not even mention ethics..)? ... all over an OLD BLOG POST.

    I'd say a good start would be admitting what your company did, and maybe an apology. Maybe you could even promise to abide by the law like your company is supposed to.

    Quote Originally Posted by tomgalanis View Post
    attacking people who you know little or nothing about. .
    Well I saw the email that was sent to my ex-company, and I know who gave my info to MG, so you're talking rubbish here.

    If you[r company] do the crime be prepared to do the PR clean-up in the public domain IMO. The internet is a PR as well as a marketing machine after all

    Quote Originally Posted by tomgalanis View Post
    I am happy for CityGuard to mediate this if you so wish.
    It has nothing to do with CityGuard Tom. We're all adults here. I don't need an intermediary to fight my battles or my corner.

    So you're not denying this happened... are you guys willing to admit it in public like CLASSY people? Do the crime, do the time IMO.
    retired from GPWA.
    gg.

  12. #29
    Caruso is offline Public Member
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    Quote Originally Posted by tomgalanis View Post
    We chose to enact this term for the simple reason that we suspected the player of playing fraudulently.
    Oh come on. We're not all two year olds. You know how many times I've seen this one?

    You clearly stated that it was because of the early mistaken cashout. Now you're being pulled up on the matter, another excuse appears out of nowhere - better known as the spray-some-random-****-until-something-sticks ploy.

    If there were "fraud" issues (oh my, how you casinos love that one) you'd have stated so upfront, and to Bailey with whom you were discussing it. You didn't. Why? Because there was no fraud. The issue was purely as you stated originally.

    Suggestion: if you want a convincing excuse to rob a player, keep it consistent. Don't start wih one, then change it when it doesn't look like working.

    Caruso, pauljones,TheGamblingGuru if you have personal grievances that you want resolving, please take the time to talk to me directly and we can look at a fair solution rather than attacking people who you know little or nothing about.
    I don't really want to get pissy, but what the f**k are you on? what the hell "personal" is there in this? I raised an issue with YOUR CASINO. What's "personal" about that? Nobody was "attacking" you. And what does anyone need to "know" about you? This is about YOUR CASINO, not YOU.

    You're playing games here, which can only mean that neither you nor the casino you represent, Purple Lounge, is anything other than disreputable. I knew that anyway on reading about the issue, but at least this behaviour is consistent with your employers' disreputability.

    I really don't think the GPWA needs to be have operations like this on its books.
    Last edited by Caruso; 22 June 2010 at 6:04 pm. Reason: Corrected "anyone" to "anyway" in penultimate line.

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  14. #30
    tomgalanis is offline Non-sponsor Affiliate Program
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    Caruso

    I was not involved in the conversation that went on with Bryan. I am just presenting the facts as I have been given them, as an affiliate manager. Whether you choose to believe what I have said is entirely your prerogative. Fundamentally, Bryan disagrees with the phrasing of the term (in what it implies), use of it against honest mistakes, and what he has seen as an unjust enactment of it - and we have agreed to look at the wording as it is not a term that we use to punish mistakes made by players.

    Again, I cannot discuss specifics on this player here. But, from my experience, dealing with fraudulent play can be a drawn out process, and whilst casinos can use the terms to protect themselves and their affiliates from highly suspect cases in the short term, there is still due process to follow when it comes to conclusively unveiling, documenting and acting upon the facts, and these include player privacy.

    Quote Originally Posted by Caruso View Post
    ? Nobody was "attacking" you. And what does anyone need to "know" about you? This is about YOUR CASINO, not YOU.
    Granted, I have not been personally attacked - although I'm sensing it's only a matter of time - but the intimations used by other posters towards Callie and Louis seem to indicate that you're wide of the mark in your assessment here. Fair play - it wasn't you and I apologise for bracketing you in there, but I don't feel it's right to drag people's names through the mud without proof that they are responsible, even if you happen to believe something their employer/client is accused of.
    Last edited by tomgalanis; 22 June 2010 at 5:04 pm.

  15. #31
    jod5413 is offline Public Member
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    As a player only, this whole thread makes my BS meter go off the chart. I am a member over at Casinomeister, and read the entire thread a couple of times. I see no evidence that the player did any more than try to cash in before he had finished his bonus requirements, which were completely different from what his bonus play through showed him. Based on that, Purple Lounge went totally out to lunch over this.

    Whenever a casino calls "player fraud", it is interesting to note that they will not publish proof of the supposed fraud. They seem to shilly shally along, totally avoiding answering the relevant questions asked of them.

    As a player only, I am very thankful to the few true player advocates like Caruso, Casinomeister, Robwin, and a few others. They are the only weapons we players have against the casino and affiliate managers, who are only interested in the bottom line. (Dollars, if anyone didn't know that.)

    As a player only, no way in Hell would I ever play at this casino, knowing what I know. I don't understand why any ethical and moral affiliate would promote them either. If they will screw over a player, they will also screw over an affiliate. Guaranteed!

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  17. #32
    ddm
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    funny how those CLASSY purple loungers have shut up in this thread IMO.

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