Request for Feedback about Bingo Vega and Casino Vega

[CityGuard]

Over the last year it has felt like there have been more programs changing to disreputable practices than before, which is why I'm so happy to share this message about Big Time Revenue.

Big Time Revenue is the affiliate program for Bingo Palace, Big Time Bingo, and OnlineBingo.com. Although the program represents these three sites, the company also has additional sites that will eventually be integrated into the new affiliate program, Bingo Vega and Casino Vega.

Bingo Vega and Casino Vega had problems in the past. Several years ago there was a period where a number of players and affiliates were left unpaid. The bingo site was listed as rogue on Bingo Players Union, the casino was listed as rogue on Casinomeister, and there were several threads about unpaid affiliates in the GPWA forum. The problems in the past with those two sites were real and widely publicized.

But the story has changed since then. In June, the new management contacted me saying that they recognize there is a lot of change to be made and that they were committed to correcting the past problems, asking for GPWA's assistance. I've assisted their affiliate manager and the company's management over the past several months, and together we compiled information about each of the outstanding problems and got the outstanding issues resolved.

We contacted affiliates to determine whether past payment issues were resolved, and to get the affiliates paid in cases where the issue remained open. The new management has resolved all of the historical affiliate payment concerns that our efforts and theirs were able to locate.

We contacted Bingo Players Union as a resource for identifying player payment problems. Richard and Sissy from BPU worked with Ricardo, Fredrik, and Chris from Big Time Revenue to resolve the historical player issues. The resolutions were successful and handled with full effort by the program. Bingo Players Union reported that Bingo Vegas has made good on all of their outstanding issues, were fully cooperative during the process, and appeared to be working earnestly to rebuild themselves as a reputable operator. Bingo Players Union removed Bingo Vega from their rogue list based on this work and the resolution of the outstanding issues.

We contacted Casinomeister as a resource for identifying player payment problems. Bryan worked with Big Time Revenue to resolve the historical issue that resulted in the rogue listing of Casino Vega, a larger payment to an individual player. Casino Vega acknowledged that the non-payment was inappropriate and immediately processed payment to the player once the payment details were available. Casinomeister confirmed with the player to verify that payment was received. The process for being removed from the Casinomeister rogue list involves first addressing the issue, then being put in a three-month probation list. There have been no unresolved issues raised in the probation thread. Casinomeister has moved Casino Vega from the rogue list to the probation period based on acknowledging the problem and paying the player.

We initially determined that Big Time Revenue would not be admissible as a GPWA sponsor program until the historical issues were resolved. All of the identified historical affiliate payment, bingo player payment, and casino player payment issues have been resolved. I believe we are at a stage where the program has shown a high level of commitment to operate reputably. But I want to make sure we didn't miss anything.

I'd like to ask you to please let me know of anything that you think may remain open. The program has shown a seriousness in addressing the past and wants to make sure they are operating in a reputable manner. Before we begin working with them, is anyone aware of any unresolved issues with these brands that we collectively missed?

[Ricbyrne]

We were happy to see that Vaga owners/management finally decided to settle all outstanding issues with us It was a pleasant surprise to see them want to shed their old image and start anew. The settlement process went smoothly and everyone involved was courteous and professional. We have a plan in place that if any issues should arise in the future they will be resolved quickly. To show our support, we will be signing up with Big Time Revenue.

[belgamo]

They did make good on old outstanding balance and paid me! It's really nice when a program takes over someone who payments was written for dead and makes good. I would recommend big time revenue at this point in time.

[CityGuard]

After the work that the program did to correct the issues, and the member feedback confirming that there were no known issues remaining, we accepted the program as a sponsor.

There was another post related to the program made in the thread. A new member found this thread by doing a search for the brand name and started a new discussion here. I moved that discussion to be a new thread in the Big Time Revenue forum section and wanted to make a note here so that anyone who comes across this thread can easily find that section and related threads.

Here are links for reference -

• Big Time Revenue forum section
• Welcome announcement at time Big Time Revenue was admitted as a sponsor
• Concern from player recently posted, with reply from program representative