Riverbelle cheated me of $10,000 Promotional Prize

[cheated]

:( I have been a player at Aces High since last year and enjoyed playing. Prior to that my husband played at Jackpot City. We thoroughly enjoyed our experience and when congress wanted to ban internet gambling we were against this. Bellerock Gaming took over Aces High this year and it has been a nightmare. I truly understand what Congress' concern is and now do believe that some of these sites should be shut down and internet gaming should be monitored very closely.
Following is what Bellerock did to a VIP customer. I highly recommend that those who play at Bellerock affiliated casinos find another more honest and reputable gaming site to play and stay away from Bellerock.

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From: letters@bellerockgaming.com Add to Address Book
To: MY EMAIL ADDRESS
Subject: Congratulations, Anette, you've won a Platinum Watch at Aces High [BGM2004052000808816]
Date: Thu, 20 May 2004 08:29:05 +0200
< name=frmAddAddrs =http://address.mail.yahoo.com/yab/us?v=YM&.rand=28568&a mp;A=m&simp=1 method=post> < = name=fn> < = name=ln> < = value=letters@bellerockgaming.com name=e> < = value=http://us.f207.mail.yahoo.com/ym/ShowLetter?MsgId=8746 _274736_5104_1632_1916_0_628_6459_397193858&or der=down&a mp;inc=&sort=date&view=a&=b&box=In box&YY =28202 name=.done>







Dear Anette,

Thank you for participating in the "Heavy Metal"
promotion at Aces High Online Casino, in celebration
of the launch of Belle Rock Gaming.

CONGRATULATIONS! You are the official winner of
this promotion and have won yourself:

:: A PLATINUM WATCH WORTH $10,000 ::

Of course, you may choose the cash value of this
prize instead. If a representative from our
Support Team hasn't been able to contact you yet,
please e-mail us and let us know whether you choose
to take the prize or the cash.

Please note: Should you wish to take the cash, we
will instruct a wire transfer to your bank account.
Please advise us on the following information as
soon as possible, so that we can wire your prize
to your account as soon as possible:

Full Name as Registered on your Bank Account:
Bank Account Holder's Physical Address:
Name of Bank:
Bank Account Number:
Bank Address & Number:
ABA / Routing #:
Swift Code:
Contact person at bank:

Anette, the security of your personal details
is of the utmost importance to us. Therefore,
you may also phone us on any one of the numbers
below and supply us with the above information.

Once again, a warm congratulations from all of us
at Aces High and Belle Rock Gaming!

Best wishes,

The Belle Rock Promotions Team

--------------------------------------------------------
The Belle Rock Gaming group of casinos and poker rooms
--------------------------------------------------------
B E L L E R O C K G A M I N G
www.bellerockgaming.com

USA: 1 800 890 3304
Canada: 1 800 768 1946
UK: 0 800 085 8771

Other: +44 800 917 8547
(International Call Rates Apply)

E-mail support:
support@bellerockgaming.com
--------------------------------------------------------
As a Player at any of Belle Rock Gaming's Online Casinos
or Online Poker Rooms, you are registered to receive
correspondence from us.

To be removed from our mailing list, please send an
e-mail to: unsubscribe@bellerockgaming.com. You will no
longer receive promotional offers from us.

For your reference, this email was sent to:
MY EMAIL ADDRESS
Sender address: 651 Europort, Gibraltar, Europe
--------------------------------------------------------
Errors & Omissions Excepted
--------------------------------------------------------

__________________________________________________ ______

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From: support@bellerockgaming.com Add to Address Book
To: MY EMAIL ADDRESS
Subject: Re: Congratulations, Anette, you've won a Platinum Watch at Aces High [BGM2004052000808816]
Date: Sun, 23 May 2004 05:47:30 +0200
< name=frmAddAddrs =http://address.mail.yahoo.com/yab/us?v=YM&.rand=91160&a mp;A=m&simp=1 method=post> < = name=fn> < = name=ln> < = value=support@bellerockgaming.com name=e> < = value=http://us.f207.mail.yahoo.com/ym/ShowLetter?MsgId=8028 _343795_2245_1780_3570_0_659_11193_1398239882& order=down &inc=&sort=date&view=a&=b&box= Inbox& YY=3978 name=.done>




Hi there Annette,


Thank you for contacting Belle Rock Gaming.

We are pleased to inform you that we have taken note of your banking details and will be processing your cash prize money via a wire transfer no later than Tuesday, May 25 2004. Kindly note that this method of payment generally takes between 4-8 business days before the funds reflect in your bank account.


We trust we have been of assistance.

Should you require any further assistance, please feel free to contact us. We are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Max
Customer Service Consultant


_____________________________________________


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From: letters@bellerockgaming.com Add to Address Book
To: MY EMAIL ADDRESS
Subject: Re: Congratulations, Anette, you've won a Platinum Watch at Aces High [BGM2004052000808816]
Date: Mon, 24 May 2004 09:32:17 +0200
< name=frmAddAddrs =http://address.mail.yahoo.com/yab/us?v=YM&.rand=61160&a mp;A=m&simp=1 method=post> < = name=fn> < = name=ln> < = value=letters@bellerockgaming.com name=e> < = value=http://us.f207.mail.yahoo.com/ym/ShowLetter?MsgId=7994 _378052_176_1778_2976_0_667_8875_1761104040&or der=down&a mp;inc=&sort=date&view=a&=b&box=In box&YY =60218 name=.done>




Hi Annette,

Congratulations! Thanks for your prompt response - your details have been submitted to our Finance department and are currently being processed will clear into your bank account 10 working days from tomorrow. We hope you enjoy your winnings and that your good luck continues.

Kind regards,
The Promotions Team
Belle Rock Gaming

______________________________________________

Transactions <transactions@proccyber.com> wrote:
< content="MS 6.00.2800.1264" name=GENERATOR>
Dear AnnetteXXXXXXX

We are pleased to let you know that your money has been paid to you via the following payment method:

Casino : Aces High Casino
Account number : XXXXX
Amount paid : $1000.00
Payment method : ACH
Date paid : May 24 2004

Your ACH will take 3-5 working days to reflect in your account.
If you have any queries, we've got operators waiting for your call - 24 hours a day, 7 days a week. You can also mail us at admin@proccyber.com

Thank You

Kind Regards,
Proc-Cyber Services

Delivering the future today!
www.proccyber.com
Our TOLLFREE telephone numbers are:

USA: 1-888-326-2602
UK: 0-800-328-7748
Canada: 1-888-515-8518
Australia: 1-800-146-569

Our FAX numbers are:

USA: 1-888-826-2807
UK: 0-800-328-9974
Canada: 1-877-222-1322
Australia: 1-800-146-570



{Ref. 4.1.0}







__________________________________________________ ______

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From: support@bellerockgaming.com Add to Address Book
To: MY EMAIL ADDRESS
Subject: Re: Congratulations, Anette, you've won a Platinum Watch at Aces High [BGM2004052000808816]
Date: Sun, 23 May 2004 05:47:30 +0200
< name=frmAddAddrs =http://address.mail.yahoo.com/yab/us?v=YM&.rand=6808&am p;A=m&simp=1 method=post> < = name=fn> < = name=ln> < = value=support@bellerockgaming.com name=e> < = value=http://us.f207.mail.yahoo.com/ym/ShowLetter?MsgId=8028 _343795_2245_1780_3570_0_659_11193_1398239882& order=down &inc=&sort=date&view=a&=b&box= Inbox& YY=33674 name=.done>




Hi there Annette,


Thank you for contacting Belle Rock Gaming.

We are pleased to inform you that we have taken note of your banking details and will be processing your cash prize money via a wire transfer no later than Tuesday, May 25 2004. Kindly note that this method of payment generally takes between 4-8 business days before the funds reflect in your bank account.


We trust we have been of assistance.

Should you require any further assistance, please feel free to contact us. We are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Max
Customer Service Consultant




__________________________________________________ ____

Gaynor from Bellerock was supposed to call me on Monday night regarding when I would receive my money. Because they operate in a different country and their business hours are in the middle of the night, I ended up being up all night and guess what no phone call.

Then last night she calls and says they are not honoring their email. They have sent several emails and saying I would be paid and then suddenly five days later, after emails saying that I would be paid and that they have forwarded my payment information to be processed, this woman calls to say that the Casino made a mistake and is not honoring their emails or correspondence. Between the time that I received my emails saying I won and saying that they were processing my payment and the time she called five days later to say that they don't honor payments, I have spent more money at Bellerock casinos. This is how they induce customers to spend money.

Please post as people need to stay away from these casinos.

[chalkoutline]

Duplicate post. Please follow this in this busier thread:

https://www.gpwa.org/forum/viewtopic.php?t=16714

Thanks