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  1. #1
    Toni is offline Public Member
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    Default Rizk Casino affiliate account transfer to betsson, how?

    Hi guys, I have an old active rizk casino affiliate account with players. Does anyone know how it gets transfered to betsson? This month I see 0 netgaming in the old gig stats but don't know how to get the new login/data to betsson, the new owner of rizk.

    Does anyone know?

  2. #2
    Pokerface's Avatar
    Pokerface is offline Public Member
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    Default

    An e-mail was sent from Betsson Group on November 11 with instructions for the migration.

    Here are the details of the e-mail. Hope this helps.



    Dear Affiliate Partner,

    We are delighted to welcome you to Betsson Group Affiliates and we're sure you'll enjoy being part of our Affiliate Program!

    Important Information

    To be able to log in to the Betsson Group Affiliates system, you require your new username, which will be “zec_nrusername”.
    To clarify, those migrated accounts for Income Access have prefix “zec_ia_” and “zec_nr” for NetRefer.

    Therefore, it will be on the lines of:

    Income Access: zec_ia_username
    Netrefer: zec_nrusername

    For example, if your username was “Test123” it would read zec_ia_Test123 or zec_nrTest123.
    1. Now that you have your username click here and re-submit your email address in the "Reset password" section to reset your password. Your old password could not be carried over for security reasons.
    2. You can then login using your new Username and Password here.


    Should you have any questions or find any difficulties, please do not hesitate to contact us via support on support@betssongroupaffiliates.com.

    Kind Regards,
    Betsson Group Affiliates Team

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    Toni (29 November 2020)

  4. #3
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Default Rizk Migration

    Quote Originally Posted by Toni View Post
    Hi guys, I have an old active rizk casino affiliate account with players. Does anyone know how it gets transfered to betsson? This month I see 0 netgaming in the old gig stats but don't know how to get the new login/data to betsson, the new owner of rizk.

    Does anyone know?
    Good Morning,
    Kindly get in touch with us via support{at}betssongroupaffiliates{dot}com whenever you need further assistance.
    We will walk you through your account and make sure your stats are up to date.
    We wait to hear from you,
    Thank you,
    Betsson Group Affiliate Support Team

  5. #4
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Default

    Thank you for sharing the email.

    Should anyone requires assistance, once can reach out to us via email support{at}betssongroupaffiliates{dot}com

    Regards,
    Betsson Group Affiliates Support Team
    Quote Originally Posted by Pokerface View Post
    An e-mail was sent from Betsson Group on November 11 with instructions for the migration.

    Here are the details of the e-mail. Hope this helps.


    Dear Affiliate Partner,

    Should you have any questions or find any difficulties, please do not hesitate to contact us via support on support@betssongroupaffiliates.com.

    Kind Regards,
    Betsson Group Affiliates Team

  6. #5
    Muppet is offline Private Member
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    Default

    That's nice. It would be even better if you would actually reply to emails sent to that address. I've sent 2 in the past week and I'm still waiting for a reply.

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    drifter8 (3 December 2020)

  8. #6
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Default Email Reply

    Quote Originally Posted by Muppet View Post
    That's nice. It would be even better if you would actually reply to emails sent to that address. I've sent 2 in the past week and I'm still waiting for a reply.
    Good Morning,

    Can you kindly confirm to which email address and when you have sent your emails so that we can clarify as to why you didnt get a reply? We wont be able to check at this stage as we dont hold your email address hence why we have asked you to clarify when you have tried to reach out to us.

    What query did you have perhaps we can get back to you right away via this chat?

    Thank you,
    Betsson Group Affiliates Support Team.

  9. #7
    Muppet is offline Private Member
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    Default

    I replied to your initial email dated 2/11 - to support@betssongroupaffiliates.com - about a transferred GIG account, which I cannot access. My reply was sent on 25/11 and again a follow up on 2/12. I cannot access the account because I never received your promised follow up email that was supposed to be coming the same day with login and password details.

    Your instructions above regarding usernames don't work because the reset password form expects an email address not a username. And I already have a BGA account so if I reset password I may reset both accounts, or only one, or neither, who knows? Also I wanted clarification on whether they could be merged.

    I don't want to continue this discussion here on a public forum. Just reply to the emails please.

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    universal4 (3 December 2020)

  11. #8
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Default

    Quote Originally Posted by Muppet View Post
    I replied to your initial email dated 2/11 - to support@betssongroupaffiliates.com - about a transferred GIG account, which I cannot access. My reply was sent on 25/11 and again a follow up on 2/12. I cannot access the account because I never received your promised follow up email that was supposed to be coming the same day with login and password details.

    Your instructions above regarding usernames don't work because the reset password form expects an email address not a username. And I already have a BGA account so if I reset password I may reset both accounts, or only one, or neither, who knows? Also I wanted clarification on whether they could be merged.

    I don't want to continue this discussion here on a public forum. Just reply to the emails please.

    Good Morning,

    Please re-send your email to support{at}betssongroupaffiliates{dot}com right away so we can look into the matter today.
    We don't hold your email address nor the subject line of the mailer so its very difficult to trace.
    But should you send the email again today, we will make sure that we will get back to you immediately.

    We thank you,
    Betsson Group Support Team.

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