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  1. Replies
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    Hi everyone, Following our message on Friday...

    Hi everyone,

    Following our message on Friday concerning letters sent by the ICO to UK affiliates, Income Access would like to provide you with more details about the sequence of events that led...
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    18,964

    Hi everyone, This message is in reference to...

    Hi everyone,

    This message is in reference to the letters recently sent by the ICO.

    Income Access confirms that it has not been approached by the ICO with regards to its current investigation...
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    Hi Moonlight, I have added a reply to you...

    Hi Moonlight,

    I have added a reply to you thread here: https://www.gpwa.org/forum/question-about-goldenpark-es-affiliates-228180.html

    Thanks
    Allan
  4. Hi Moonlight, How are you? The reason why...

    Hi Moonlight,

    How are you?

    The reason why this is set up in this way, if due to how GoldenPark has decided internally to set it up, due to their internal set up.

    You are correct, the...
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    Hi Everyone, Thank you for all your comments....

    Hi Everyone,

    Thank you for all your comments. As mentioned in previous threads relating to a similar topic, when encountering stats problems, we first recommend asking your affiliate manager at...
  6. Hey Everyone, Still have a few days to...

    Hey Everyone,

    Still have a few days to participate!

    Cheers,
    Allan
  7. Hi Everyone, Thanks for the heads up on the...

    Hi Everyone,

    Thanks for the heads up on the link, I have fixed it :)

    Cheers,
    Allan
  8. Affiliate Survey - 4 entries will win 25 Amazon gift card

    Hi Everyone,

    Income Access is doing an affiliate survey collecting information on commission structures and markets that affiliates use and operate in, both now, and planning for the future.
    ...
  9. Hi Everyone, Income Access provides the...

    Hi Everyone,

    Income Access provides the platform for operators to run their affiliate programmes, and as always, if there is need for support regarding any affiliate programme questions you have,...
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    Hi Shay, I am happy to look into this, what I...

    Hi Shay,

    I am happy to look into this, what I do need is an example of of what you are currently seeing in terms of commissions, and the stats you have saved that you originally pulled from the...
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    Hi Shay, Let's use the example of a player...

    Hi Shay,

    Let's use the example of a player stopping to play. Once that player stops playing, and no longer places any bets, you will simply not see any stats in your reports moving forward for...
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    Hi Shay, In the scenario described above,...

    Hi Shay,

    In the scenario described above, historical stats would not change. Tt is the same thing as if a player stops playing, their historical stats would remain in the reports.

    Cheers,
    Allan
  13. Hi Moonlight, The affiliates hat have...

    Hi Moonlight,

    The affiliates hat have commented explained what you are seeing perfectly, and why those players do not show up as NDP's.

    If you have any other questions please let me know.
    ...
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    Hi Shay, Stats in historic months that have...

    Hi Shay,

    Stats in historic months that have already been closed and paid out generally should not change in the system. If you are comparing what is in the earning report, to what you have...
  15. Hi Aidan, We have gone over this in a few...

    Hi Aidan,

    We have gone over this in a few different threads in the past, nonetheless, it is worth explaining the data delivery and reporting process for transparency.

    All our clients have...
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    Hi Shay, Can you please be specific on which...

    Hi Shay,

    Can you please be specific on which operators you are experience slow updating this month? Also - if you can specify the dates you are seeing this?

    We need specifics to be able to...
  17. Hi Moonlight, Can you specify which operator...

    Hi Moonlight,

    Can you specify which operator you are seeing this with?

    There are obviously a myriad of reasons why this could be happening, including simply a slow month in conversions.
    ...
  18. Hi, BetVictor notified their affiliates on...

    Hi,

    BetVictor notified their affiliates on February 15th that they were having problems with the way their stats were displaying, and that they were going to be updated. We are currently working...
  19. Hi Aidan, Internally we were not able to...

    Hi Aidan,

    Internally we were not able to replicate the issue, as each time we tested we received the password reminder email. This could be caused by many items including spam filter, email...
  20. Hi Aidan, IGP just let me know that you now...

    Hi Aidan,

    IGP just let me know that you now have access to your account. We were working with them to fix the problem, which is now resolved.

    Feel free to ping me if you have any future...
  21. Hi Aidan, I have raised this internally and...

    Hi Aidan,

    I have raised this internally and will come back there with a response as soon as possible.

    Louis no longer works at IA since mid last year, which is why you did receive a response...
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    Hi, We are trying to get in touch with Coral...

    Hi,

    We are trying to get in touch with Coral as the issue seems to be with their landing pages.

    Will update once we get additional information.

    Thanks
    Allan
  23. Hi, Big Money Scratch shut down their...

    Hi,

    Big Money Scratch shut down their affiliate programme on November 16th, 2015.

    We always recommend to our clients, as we did in this situation, to notify their affiliates minimum 30 days...
  24. Hi, We have consistently made Sky payments on...

    Hi,

    We have consistently made Sky payments on time each month, and for this month we will likely process all payments today, on time. (I simply added Monday in case their were a few additional...
  25. Hi Shay, We are processing payments today and...

    Hi Shay,

    We are processing payments today and should complete the majority of them if not all. As their are considerable amount of payments to make, I mentioned Monday in case not all are able to...
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