Skrill - bank withdrawal requests made after 20/09/2019

[Moonlight Cat]

Finaly i get my money 04 October 2019.
Skrill sent bank wire transfer 02 October 2019, 12 days after i make withdraw request.

They send GBP from my EUR Skrill account to my EUR bank account. As are resultes my loses ~ 75 EUR (this is not include Skrill commission) or ~ 13%.

Support tell me that this in new Skrill rules. They will send bank money transfers only in GBP now.

[PokCas]

Finaly i get my money 04 October 2019.
Skrill sent bank wire transfer 02 October 2019, 12 days after i make withdraw request.


They send GBP from my EUR Skrill account to my EUR bank account. As are resultes my loses ~ 75 EUR (this is not include Skrill commission) or ~ 13%.


Support tell me that this in new Skrill rules. They will send bank money transfers only in GBP now.

Is this for everyone or do you have a UK address?

[Sherlock]

The rule was for everybody unless exception. But it was not about your address but about your bank address. So for Uk banks they sent GBP, for German and Spanish EUR, for Polish PLN.

[Moonlight Cat]

The rule was for everybody unless exception. But it was not about your address but about your bank address. So for Uk banks they sent GBP, for German and Spanish EUR, for Polish PLN.

This is Russian bank.

And last several years they sent EUR. So if Skrill sent to my 100 EUR for example, i get sometimes EUR 72 (comission for bank intermediary) sometimes 100 EUR (0% loses).

I don't know how this in Europe, but in Russia you may have bank accounts in USD, EUR, GBP, CHF, RMB.

No problem to open this. When you open bank account is Russian Rubles, bank ask you would you like to open additional accounts in Foreign currency. And you may withdraw foreign currency cash via ATM in Russia.

For example when i log-in to my Russian bank account i see 4 sub-accounts (RUB, USD, EUR, GBP). If i wont additional account in CHF - one click and you have it.

Each account have they own number. Each account have they own debit card. If you want you may change card/account number.

I know that the some countries you may withdraw via ATM only local currency. In Russia another sutiation. ~ 20-30% ATM offer you to withdraw USD, may be ~ 10% ATM EUR.

So, for examples - several weeks ago is absolutely ordinary and normal situation is:

Affiliate program pay to you: EUR 1,000 to Skrill.

You withdrawl 1,004.50 from Srlill (EUR 4.50 Skrill comission).

Next you get on you Russian EUR bank account - some times (~50%) EUR 978 , sometimes (~50%) EUR 1,000.

When you go to ATM. So it was absolutely normal than Affiliate program pay you EUR 1,000 and you withdraw via ATM EUR 1,000.
All cost was EUR 4.50 for Skrill (0.45%)

If affiliate program pay you 10,000 EUR, situation may be the same. EUR 10,000 via ATM (comission 0,045%).

It was great. But now situation change.

[Moonlight Cat]

I don't know how this in Europe, but in Russia you may have bank accounts in USD, EUR, GBP, CHF, RMB.

Other Words: in Russia you may


1. Have bank accounts is USD, EUR, GBP, CHF, RMB
2. Withdraw cash via ATM: USD, EUR (On Far East Russia i think RMB is OK)
3. Withdraw cash via bank branch: USD, EUR, GBP, CHF, RMB
4. Upload via ATM for your and any other bank account: cash - USD, EUR
5. Upload cash via bank branch: USD, EUR, GBP, CHF, RMB
__________________________________________________ _________


This is special rules that make easy to people get bank wire transfer from abroad. Without any conversation. If somebody sent to you EUR, GBP, USA you get on you Russian bank account EUR, GBP, USD without any conversion. The maximis is 3rd party Bank comission if sender don't pay it. But usually this is fixed sum no more that EUR/USD 28. Sometimes (50%) = 0.

[Strider1973]

This is just a way for Skrill to steal more money form customers. It's a joke the they convert funds to the currency of your home country, even if you have foreign currency accounts.
I've tried to avoid them (and also Neteller) as much as possible in the past few years. I usually use bank wire, but not all programs offer it or have high fees.

[Sherlock]

The biggest skrill/nt joke is USD, where you have no way to deposit or withdraw usd via wire, because they do not have USD banking.

I quite understand they do pay only in local currency, because they would have to pay otherwise swift fees. But why they at least do not offer EUR payouts in all SEPA countries that is what I do not understand.

As for the account you can always make GBP skrill and withdraw GBP to GBP Russin bank account I guess. What I know in the past the Skrill banking central was in Germany and maybe they move to UK, so all international wires will be from now from there? Maybe not exactly that but something close.

If I must use Skrill I for years do not withdraw via wire but through cards to some other services. I do not pay with the card directly, but rather either top up my other cards... no hassle them and Skrill is also happy because they have some fees. But this is only for countries where they have cards and as written elsewhere they have problems with them as well.

Other way is for Silver+ VIP to withdraw to your debit card (bronze nad no VIP pay 7.5% so it is not an option).

[PokCas]

I've tried cashing out recently and received Euros, phew.

[Moonlight Cat]

I've tried cashing out recently and received Euros, phew.

Sorry for delay. Now, after several weeks of silence situation is little be clarified. A

As i know at present moment the problem is impact only to Skrill customers who have Russian citizenship. They don't send bank wire transfers to Russian banks in EUR now. As Sherlock say above. Befor October 2019 they send EUR to EUR Russian account without problem. But now situation is change.

They send GBP to RUB bank accounts. I am not sure, but money on that they are converted 2 or 3 times. Unfortunatly Russian Skrill support understand the process less that they customers and don't get clear answers.

All what we know that the losses on this way are very large. Second option for clients with Russian citizenship - directly withdraw to bank debit card. Up to 21 day, and 7,5 % comission.

Skrill don't send to Russia new Skrill cards. Only re-sent existing. But last several days they don't work.

Once again - this is local problem only for Russian Skrill customers. But because Skrill keeped silence - this was the reason of rumors.

[Sherlock]

I was recently doublecharged for my 3000 usd payout through skrill card to Revolut. Of course there is nobody I can speak to over weekend.
It is way too many times when something like this - errors in thousands and tens of thousands occurred at Skrill.

There are 2 transactions at the same hour and minute for the same amount.

Also the card has daily limit drained even when I was not using it for many days.

Really a bad service.

[AussieDave]

The problem is (Skrill, Neteller et al) are so HUGE now, that like most corporate conglomerates, customers are just blips on a screen. Before NT yanked the ATM card from AU, I'd held VIP (gold, then platinum status) for years. Looking back, thing started to change around 2012. Even with a dedicated account manager, there were times when I felt NT were completely incompetent.

I used to once be taken care of well, with extra points and cash rewards. At platinum level it's a min of US$500K p/year merchant transfers.

Yet attaining this level, aside from a drop in transaction %, I really didn't gain anything else over Gold.
Reiterating, seems in 2012 things started to change for the worse. Previously my VIP manager was located in Canada, she could never do enough for me. Then she got the laid off and instead, I got some guy in Ukraine, whos English wasn't the best. So that was a issue in itself.

All up, and in the end... Bad for me as a VIP. Woefully bad for non VIP account holders so I've heard

[universal4]

I certainly miss the old days of Neteller, but here in the US we suffered long before the rest of the world with that and many payment methods.

Rick
Universal4

[Sherlock]

Finally the money were returned. Nearly 10 emails, 2 calls and 3 weeks of waiting. Initially I was repeatedly told by robot-humans that there is nothing wrong.

[AmyWilson]

I am waiting for a payment to Skrill and was also going to withdraw money to a bank card. After your letter I’m already afraid to do it. Thanks for warning!

[Sherlock]

I did maybe 1000 such transactions. From that maybe 10 were problematic. Not so bad score considering IA is ru(i)nning this show. It is a technical glitch always.

But the people at CS are poor. And their ticket system that closes each ticket even when solution apparently was not shown, is even worse.

For example now I have another problem that I will not solve. I got physical and virtual card. Previous problem was with virtual card, but now the physical card's PIN does not work. I wrote them ticket: my PIN does not work. The PIN is correct I triple checked on website and tried at many merchants/ATM. Their response (probably automatic): please check the PIN on website and then try to use it at POS for first time. </ticket closed>. So I can not even answer to the this bs and I would have to open a new ticket, which would be probably answered by robot again.

Another strategy is that when they really recognize the problem. the ticket case disappears from website.

There is a trick: not to use their website, but their help@skrill.com email. It also generates ticket numbers, so after the delete it, you can still answering to something.

They really are horrible.

[aleksandarthebig]

Dear ,
Can anyone help with this:
September 24, 2019 I gave an order for transactions with ID xxxxxxxxxx , total 2780euros. The money has not arrived to my account to date. The money is currently being held at a bank in London , The Royal Bank Of Scotland, which is a correspondence between the Skrill Bank Bank Polska Kasa Opieki Sa and my bank in Serbia, "Bank Intesa Belgrade"
How can I return the money to my Srill account. Best regards , Aleksandar