
Originally Posted by
ptg
I hate to say it, but I've had the most tracking problems with Income Access related sites. They rely on their supported sites to upload FTP files into their system, but I find that these files are frequently NOT uploaded without any notice to the affiliate. Sometimes these files are not uploaded for days or weeks, and the reporting interface looks exactly the same. Not to mention that these data files are completely based on what the site sends them, which means IA has no control over the data files and cannot guarantee the data.
I've also noticed that there is a huge disconnect between the site operators at Income Access and the actual affiliate managers at the sites. If there is a data problem, it usually takes forever to have them resolved because we're usually dealing with two separate systems here.
Also, sometimes I've noticed that IA offers their own affiliate support for sites who do not have their own in-house affiliate managers. To me, this is a conflict of interest since they are receiving money from the site for providing them a service, but yet they do not consider themselves responsible for any non-payment to affiliates. They blame the site. For some sites, I've never even talked to an affiliate manager at the actual site...just an Income Access manager. This is a problem. Especially when we're dealing with a rogue site, who ends up not paying the affiliate.
Two separate systems are never good for an affiliate site. I'll admit that some sites are better than others at resolving tracking and data issues, but the fact is, these issues arise more often than not at IA related sites. I still can't pinpoint why there are so many tracking issues, but over the past few years since I've been working with them, the problems have not gotten any better.