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  1. #21
    Bonus Paradise is offline Private Member
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    I find it takes them long to make a plan what to say best.

    To be honest, I keep telling my AM, that I not understand why I not earn more with SP, all other programs are raising for me, SP stucks.

  2. #22
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    Hi All,

    Anthony has forwarded me the mails that pertain to this thread. We would like to provide clarity on all that has been said. Please see below:

    Regarding the loyalty mailer this is purely a retention mailer as explained before sent to existing players. This mail shows the great loyalty offers and benefits we have and how players can benefit from the loyalty program.

    This mail is not intended to cross market whatsoever and is in no way for acquisition purposes. There are no logos present or anything unusual that would suggest cross marketing.<o></o>
    <o></o>
    As for the Vegas partner newsletter – no cross marketing is intended. This newsletter is purely for information purposes on new games, tourneys etc and pertains to all the brands of the VPL group. <o></o>
    Many players have registered on a few brands (this often to try and win on our great Freeplay offers). We only send 1 newsletter per email address, otherwise the player would be spammed 3 or 4 of the same newsletter.<o></o>
    <o></o>
    <o></o>The logos of all the brands are present since these are all the properties that form part of the Vegas Partner Lounge group.<o></o>
    <o></o>
    We will remove the links from these logos on all future newsletters. <o></o>
    <o></o>
    The amount of NO btags overall is below 1% of all tags received and these would normally be generated by word of mouth.

    Regards,
    Melanie
    Affiliate Manager<o></o>

  3. #23
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    I think you miss the point that affiliates will loose a high value player thru either the vegaspartner lounge or emails with the other casinos presented linked or not.

    At least now I know how you at Starpartner work to get the maximum return of a referred player by an affiliate at the lowest costs.

    In your post you even do not mention how affiliates must feel only how good it will be for the players YOU target with the other casinos you have with these socalled rentention efforts.


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  5. #24
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    Quote Originally Posted by GCG View Post
    I think you miss the point that affiliates will loose a high value player thru either the vegaspartner lounge or emails with the other casinos presented linked or not.

    At least now I know how you at Starpartner work to get the maximum return of a referred player by an affiliate at the lowest costs.

    In your post you even do not mention how affiliates must feel only how good it will be for the players YOU target with the other casinos you have with these socalled rentention efforts.

    I'm not certain that conclusion can be drawn from the information provided, although I agree that the answer given does not fully clarify the matter either.

    I believe the question whose answer affiliates would like to understand is the following:

    If a player has an existing account that was opened as a result of an affiliate referral, and the player is sent one of these e-mail messages, will the player also be tagged to the same affiliate if they sign-up through the renention mailer that was sent?

    I can certainly conceive of ways that the player could be identified on the back-end as being an existing player with an existing account above and beyond a tag imbedded in the e-mail message. But without a tag being included in the e-mail affiliates have no way to understand what happens when an existing player is sent one of these "retention" messages.

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

  6. #25
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    Quote Originally Posted by MichaelCorfman View Post

    I can certainly conceive of ways that the player could be identified on the back-end as being an existing player with an existing account above and beyond a tag imbedded in the e-mail message. But without a tag being included in the e-mail affiliates have no way to understand what happens when an existing player is sent one of these "retention" messages.
    I agree with you there Michael. There's lots of ways for their backend system to relate affiliate accounts, but Melanie's post clearly says that they were cross promoting without affiliate tags. That must be very concerning for affiliates. Even if it only contains 1% affiliate tags, there's still a chance that an affiliate will lose revenue.
    Last edited by LiveCasinoPartners; 27 September 2010 at 1:39 pm.

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  8. #26
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    Quote Originally Posted by Melanie View Post
    Hi All,

    <o></o>
    <o></o>The logos of all the brands are present since these are all the properties that form part of the Vegas Partner Lounge group.<o></o>
    <o></o>
    We will remove the links from these logos on all future newsletters. <o></o>
    <o></o>
    The amount of NO btags overall is below 1% of all tags received and these would normally be generated by word of mouth.

    Regards,
    Melanie
    Affiliate Manager<o></o>
    May I ask why you would remove the tags? The player merely needs to google the offer seen in the mailer and the affiliate is still at a loss. Why not add the proper affiliate tag similar to how CWC does?

    It is still cross promoting.

  9. #27
    daminc is offline Private Member
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    Never liking starpartners before, now I've got 1 more huge reason to not to do any business with them at all.

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  11. #28
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    Hello Melanie!
    What about my problem? I have information from EXISTING AFFILIATE MANAGER of StarPartners that StarPartners steal my big player! I know player's name.
    And I want a compensation for my big player! Or I'll put all your brands and your affiliate program in black lists on all my websites (eng and rus).

  12. #29
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    Hi all,

    We understand your concerns and all your questions are valid and being heard. We wish to move forward with this and work with our affiliates in order to make them comfortable and happy with the program.
    <O</O
    It is no way intended by us to cross market and ‘steal players’. We are aware affiliate’s play a huge part in our business and to keep all our affiliate partnerships strong and happy is our number one priority.
    <O</O
    It has always been business practice here at Star Partner to operate in the following manner:
    <O</O
    1) A player that is referred to Casino A via an affiliate tag will remain with that affiliate for the life of the player, even if the player changes his computer or delete’s the software off his computer. We have measures in place so that the original affiliate gets the credit for the player
    2) Should the same player open an account at Casino B via a different affiliate tag – the affiliate that referred the player to Casino B will get the credit
    3) We at Star Partner make sure that the original tags of players remain for life and we run regular audits to ensure that banner tags are not changed.
    4) We believe that this is the fairest way to do business
    5) A number of players have more than one casino account at our group of casinos and it is not a workable solution to be sending the players 4-5 mails per month informing them of new games or loyalty promotions.
    6) There are no deposit offers cross promoting the brands on these mails what so ever.
    7) Vegas Partner Lounge has over the years developed into a brand of its own and therefore we included the logos of all our casinos on the mailer.
    <O</O
    So just to reiterate, the mailer received was a loyalty mailer with the intention of making player log in and play on their existing brand.
    As we have mentioned before the volume of no tags we get is negligible.
    <O</O
    Thanks
    <O</O
    Regards,
    <O</O
    Melanie

  13. #30
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    Hi Melanie,

    If a player is referred to Casino A via an affiliate tag and then goes to Casino B with no tag. Does the affiliate that referred the player to Casino A get credit for the player now playing at Casino B?
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


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  15. #31
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    Quote Originally Posted by Melanie View Post
    6) There are no deposit offers cross promoting the brands on these mails what so ever.

    So just to reiterate, the mailer received was a loyalty mailer with the intention of making player log in and play on their existing brand.
    As we have mentioned before the volume of no tags we get is negligible.
    I've gotten many mailers from "vegaspartnerlounge @ vpl-news-service" after signing up as a player at Maple earlier this year.

    Like this one:

    My name is Austin Green and I am the casino manager for SunVegasCasino.com. I would like to personally invite you to sign up at SunVegas and take advantage of this exclusive offer:
    · 2500 Credits on the house – no deposit required.
    · PLUS - 100 Complimentary spins on our selected Video Slot

    We have over 450 top games for you to choose from, as well as regular promotions and bonuses.
    I have an email very similar to that for almost every casino under the VPL brand. Along with regular mailers about my loyalty bonus and offers from Maple, with my account number stated, from the same email address.

    Funny thing is, you can only claim that 'free play' bonus at one VPL casino, so all you can do is deposit for the complimentary spins. A player wouldn't know that until reading the fine print or attempting to claim it again. By then they have downloaded the casino and if they want to play there, they have to deposit.

    Kind of an underhanded way of being able to say "There are no deposit offers cross promoting the brands on these mails what so ever."

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  17. #32
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    100% Cross-marketing! 100% Cheat

  18. #33
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    I am having a tough time understanding how this could possibly be forgiven and forgotten ...

  19. #34
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    Hi All,

    Unethical cross marketing is IMHO at an all time high. Obviously in this instance, someone at StarPartners screwed up and forgot to add the Btag (owned by the casino or the program).

    Given the spam I receive to emails used only at casinos or aff programs, one soon realises it's highly likely these are not sent by spammers but the casinos themselves. Adding a BTag and sending it via a mail-server to make it look like a spammer would not surprise me these days.

    A lot more casinos are feeling the pinch. After many, many years I've seen what some programs and casinos in this industry are capable of and have no scruples in doing if it can cut out the affiliate.

    There are very few programs these days I trust 100%.

    Speculation maybe but a lot of people are reporting their income has dropped considerably. My question to that has you traffic dropped too?

    Of course I can only speak for myself but with each passing year, my site(s) traffic increases. You'd be very hard pushed not to get an incline in traffic due to increased, links, long tails and other off-site promotions that most affiliates do these days. Hence income should increase not take a radical decline (depending of course on the market your promoting to).

    Reiterating, I believe unethical cross marketing is more prevalent than most affiliates believe.


    Cheers



    Dave
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    ---
    Do the right thing, even when no one is looking. It's called integrity.
    ---

    It's your right to be treated honestly: fairness for all igaming affiliates - doch.news

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  21. #35
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    Quote Originally Posted by arkyt View Post
    I am having a tough time understanding how this could possibly be forgiven and forgotten ...
    Who's forgiven and forgotten? Certainly not me - I have a good memory for this type of crap.

    I have never used this program and never will thanks to all the threads and posts on GPWA . All this information is going to hurt them, StarPartners, for a long time to come.

    There is at least one other program that needs to be booted off this forum, and other forums, but GPWA, CAP and APCW seem to not have noticed, or choose to ignore, affiliate complaints about this program. I'm sure I don't have to mention the name of this program.

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  23. #36
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    You also want to check this post :

    Starpartner no-btag-affiliate-tracking-25k-freeroll

    Again proof they really do not care.


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  25. #37
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    Quote Originally Posted by AussieDave View Post
    Unethical cross marketing is IMHO at an all time high.

    Given the spam I receive to emails used only at casinos or aff programs, one soon realises it's highly likely these are not sent by spammers but the casinos themselves.
    I came to that conclusion months ago when another program slipped up in a private message and flat out told me the email was internally generated....

    Sadly that program is still a sponsor here ... seems no one really cares much as long as they are getting paid.

    We all hear how tough times are - how affiliates are struggling ... how three very successful affiliates passed away practically broke - how I dont know, but thats the message we got. Despite all that the programs seemingly cant wait to rush off for another party - they obviously arent hurting. How can that be?

    I'm with you - cross promoting without credit happens every day and from programs who many would claim are the best around.

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  27. #38
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    Breaking news :


    Starpartner is now officially a rogue casino affiliate program at AGD



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