Still No Excplained stats and hard to contact with manager.

[gstarr]

I looked for january stats and saw
Total
Guest Regs: 19
Real regs: 20
Locked 1
- and No deposits - no wagering playesr - strange ???
but when i open up stats by casinos it shows
by Casinos: all 0 -- 0 - 0 - 1 - 0 - 0 ???

, asked manager Shelly to explain, "ok i will look" then no answer,

i emailed again next day " any News?"
answer: " team will look"

so today still no answer.

any explanation from brightshare representative?

[shelloz]

Hi gstarr,

My apologies for not responding sooner. As I mentioned yesterday I asked the team to investigate this. Since I am in Canada and my day just started, I couldn't respond earlier.

I have sent you an email now as well.

Regards,
Shelley

[gstarr]

got today an email that my stats was corrected. so i looked and what i saw : they just deleted all reg's to 0 for january and 1 stayed which was locked) , for december same glitch had 32 down's and 3 reg's but showing only 1 by casino.

so wait for "a full in depth explanation to the report change" . ) i thought a week is enough, but no.

[gstarr]

The final explanation was that 20 reg was done in White label casinos, not in brightshare)

WTF? i've asked what that mean - got an paragraph from wikipedia
then i got news that Wintigo lookls like All Slots and that such a white label?!

anybody could explain me how that sh*t can happen???

[Isaiah]

Same kind of problems for me too.

I see 0 clicks 0 regs, nothing tracked, tried to contact with no answer yet, plus that we have 19th of March and still didn't received Feb payment.

Anyone here?

[Marcia]

Hi gstarr - altho I see that your last post here was a month ago, I know that your affiliate manager, Shelley, preferred to discuss personal stats out of the public forum and that you were in email correspondence with her regarding the questions in your post. Shelley has moved on and is no longer at BrightShare so I've brought this post to the attention of your new affiliate manager, Issac (issaco@brightshare.com) who will be in touch with you if there are any lingering questions.

Hi Isaiah - I've informed Danny (dannyt@brightshare.com) your affiliate manager, of your post here, and he'll be contacting you shortly.

Regarding Feb payments - As all of us who work in the online realm understand, sometimes there are technical issues. While we work very hard to ensure payments are processed by the 15th of the month, our T+Cs state that payments will be made by the 20th, in order to allow for these unexpected, infrequent delays. I fully expect payments to be processed today - and will keep you updated.

Thanks - Marcia

[crowngate]

Not received payment for Feb either, they do say by the 20th so hopefully it will be in today. Also stats don't seem to be updating for the last few days?

[Marcia]

Official word - payments have been finalized with the processor......they are now being processed by them. They say 24-48 hours for web-wallets, but my experience has been it takes less time than that. Please let us know if you still haven't received payment in the next day or two.

Thanks!
Marcia

[crowngate]

Payment just received by moneybookers, thanks.

[issaco]

Hi,

Shelly is no longer workin gfor BrightShare.
Please email me so I can take a look at your account.
I will make sure we sort it asap.

Thank you,
Issac

issaco@brightshare.com

[Marcia]

crowngate - you are my star!

Thanks so much for reporting on payment received!
You see - they say 24-48 hours and it barely took 4 hours!

It's like we say payments by the 20th and we usually make it by the 15th.

Thanks again - Marcia