tradedoubler ignoring missing sales

Been looking for some player sale at Tradedoubler.com

It was missing so I submit form at their site, with title

"Why has a sale or lead not appeared in my reports?"
And that was so simple and excellent form to submit some inquiry.

But that was not all.

Right after that I receive email form my manager asking to fill some excel **** which was full of conufsing columns, which I did not have the answer.

I asked why at first I filled 1st form, and never get the answer

I believe that tactic here is OK you did ot fill the excel **** right so we dont need to investigate any further and case is closed.

Hate this when people doing something complicate with out any reason.

You may find more help to this question at 'affiliates4u forum'. It is more involved with the big multi-brand networks. You may even get an admin from tradedoubler look into it for you.