After wrapping up a joint program that aimed to "improve the online gambling industry," the U.K. Gambling Commission and Competition Markets Authority addressed the industry in a joint letter, published April 29.
Some excerpts from the letter:
The CMA’s work with the Commission has resulted in significant changes by the sector. Six gambling firms provided undertakings to the CMA: Ladbrokes, William Hill, PT Entertainment, BGO, Jumpman Gaming and Progress Play. Each of these
firms committed not to continue or repeat certain practices which the CMA considered were unfair. But the impact of this work has been felt across the entire sector.Our joint work provided a sharp focus on aspects of online gambling and exposed significant shortcomings within the sector that had undermined consumer trust and confidence. The Commission mandated that all gambling firms would need to comply
with the requirements set out in the published undertakings1, not just those firms that agreed to them.Read the entire letter here: https://assets.publishing.service.go..._GC_letter.pdfThe findings from this work, and our expectations of you, have been well publicised, and all gambling firms should, by now, have amended their terms and practices to meet the requirements set out in the undertakings. However, for you to comply fully with your consumer law and licensing responsibilities, you must go further than simply complying with the published undertakings. You need to audit all your terms and conditions, examine your business systems and practices, embed compliance and, importantly, continually
review these to ensure that you maintain high standards of consumer protection in the future.