The Victorian state government announced a series of new "harm minimization rules" for online wagering and betting service providers last week. The rules include a requirement for providers to deliver monthly account activity statements to customers and for staff members to undertake Responsible Service of Wagering training. Customers will also have greater capacity to refuse to receive direct marketing materials, the government said.

From the Victorian Gambling Casino Control Commission:

The requirements in both directions now apply to all:

interstate wagering service providers offering interactive wagering and betting services to Victorians

wagering service providers licensed in Victoria who provide interactive wagering and betting services to any person, including interstate

Activity statements and betting account records

From 31 July 2022, wagering service providers must:

provide customers with monthly activity statements, by email or post. The previous monthís statement must also be available by request or through their online betting account.

enable customers to access a record of their betting account transactions. These records must always be available immediately via the customerís online betting account or be emailed or posted within 14 days of the customerís request.
The new measures will be enforced by the Victorian Gambling and Casino Control Commission, established last year as a result of the findings from Victoriaís Royal Commission into Crown Melbourne.

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