I have the same problem. They called that customer support??? What a joke?!? My site
http://time2win.eu has 5 team members and over 2000 customers and we had never answered later then 2 hours to a customer message... I will wait till the end of the week and if I don't get my payment, I will put them on my Black List. I encourage You to do the same... Ohh here is another number : <?XML:NAMESPACE PREFIX = SKYPE /><SKYPE:SPAN id=softomate_highlight_0 class=skype_tb_injection title="Call this phone number in United Kingdom with Skype: +442085458021" mode=".compat" context="+44 20 8545 8021" durex="479" durex2="84" path="file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/" fwidth=".w16" isfax="" nof="" skypeaction="call" skypeid="0" type=".flex"><SKYPE:SPAN style="BACKGROUND-IMAGE: url(file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/inactive_a.compat.flex.w16.gif)" id=skype_tb_droppart_0 class=skype_tb_imgA title="Skype actions" skypeaction="drop" skypeid="0" skypesms="0"><SKYPE:SPAN style="BACKGROUND-IMAGE: url(file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/famfamfam/GB.gif)" id=skype_tb_img_f0 class=skype_tb_imgFlag></SKYPE:SPAN></SKYPE:SPAN><SKYPE:SPAN style="BACKGROUND-IMAGE: url(file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/inactive_s.flex.compat.gif)" id=skype_tb_img_s0 class=skype_tb_imgS></SKYPE:SPAN><SKYPE:SPAN style="BACKGROUND-IMAGE: url(file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/inactive_m.compat.gif)" id=skype_tb_text0 class=skype_tb_injectionIn><SKYPE:SPAN id=skype_tb_innerText0 class=skype_tb_innerText>+44 20 8545 8021 </SKYPE:SPAN></SKYPE:SPAN><SKYPE:SPAN style="BACKGROUND-IMAGE: url(file://C:/DOCUME~1/OP/LOCALS~1/Temp/__SkypeIEToolbar_Cache/e70d95847a8f5723cfca6b3fd9946506/static/inactive_r.compat.gif)" id=skype_tb_img_r0 class=skype_tb_imgR></SKYPE:SPAN></SKYPE:SPAN>. Good Luck