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  1. #1
    marino is offline New Member
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    Default warning europacasino swallows withdrawals

    I am a client of europacasino. Having played a lot on this casino, I became "vip bronze”. Until now, with that status you could play on videopoker to fulfill wagering requirements.

    I recently played videopoker on this casino. I played 2,000 €, got some bonus and comps. Luck smiled at me a little, since I found myself at the head of €10,000. I tried to make withdrawals. Casino Software – playtech - reported that I would have to continue playing to fulfill my wagering requirements. So I did, until the software accepted my withdrawals.

    A few days later, as usual, the casino asked me to attest my card deposits. I sent my signed, and I waited.

    Three days later I received a phone call home. They informed me that the casino had changed its terms and conditions in November. Now for “bronze vip”, the videopoker did no more in games to meet the wagering requirements . It should be "silver vip." Because I was a good client, they proposed to pay 2,000 out of 10,000 I had won! Of course I refused.

    Moments later, I received the following email:

    "Accordingly, having breached the terms and conditions concerning your last bonus, your gain of 10 000 € will be canceled, and your last deposit of 150?, Credited to your credit card"
    (I should add that I did not ask for bonuses, and I was not informed of changes in their terms and conditions)Fortunately, I had the reflex to make a screenshot of my account history

    The day after, I went back on the casino and there, to my surprise, I saw that my account had been falsified:
    - My withdrawal of € 8,000 had disappeared! - Incidentally, my withdrawal of € 2,000 was "declined". Usually, when a withdrawal is declined, the funds
    are returned to the customer's account. But my account was set to 0.
    Thus they hijacked € 10,000 in a few seconds.Two questions which seem serious:
    Is it reasonable that a casino could confiscate your winings like that?
    Is it normal that the software provider - playtech -enables casinos to make disappear
    events that have occured?







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  3. #2
    joeyl's Avatar
    joeyl is offline Public Member
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    Default

    Is it reasonable that a casino could confiscate your winings like that?

    Is it normal that the software provider - playtech - enables casinos to make disappear events that have occured?
    Well no and no.

    How is this situation now Marino? Any news?

  4. #3
    RPM Poker's Avatar
    RPM Poker is offline Public Member
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    Default

    did you get the money?
    David Bernstein
    Account Manager RPM Poker
    Telephone: +44 203 287 0428
    Messenger: Davidrpm@live.co.uk
    Skype: accountmanagerrpm


    $25 Instant Cash

  5. #4
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    casino2k.com is offline Private Member
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    Default

    Since one of my favourite brands is Europa Casino, I'm waiting for updates.
    Such situations are very BAD for players and for webmasters too.
    A reply from someone of Europartners would be really appreciated.
    Matteo » Casino2K

  6. #5
    ppw's Avatar
    ppw
    ppw is offline Private Member
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    Default

    Hi, have you visited casinomeister and "pitched a bitch" he runs a arbitration service, and he is probably one of the most repected afilliates on the net, he will look into it for you and he will remain neutral, a spade is a spade....

  7. #6
    DaftDog's Avatar
    DaftDog is offline Private Member
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    Default Please update

    I have just given Europa Casino some prize positions on my site and would like to know if they have sorted things out or not?

    Please keep us updated.

  8. #7
    Schankwart is offline Public Member
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    Default

    Marino complained about Europa Casino in different forums. Hopefully he will return.

  9. #8
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    Default

    Quote Originally Posted by Ixian View Post
    I have just given Europa Casino some prize positions on my site and would like to know if they have sorted things out or not?
    I have been promoting Europartners for a long time. I have never had any problems with them. I get emails responded to and get payments on time every month.

    The person who wrote the post "marino", comes out with this on his first post. He doesn't come back, and apparently has written the same thing on other forums. If he was really interested in resolving the issue he would be back. It seems a little weird that this was his first post.

    In conclusion, I would not take this so seriously, because past performance has proven that they are a good program.

  10. #9
    DaftDog's Avatar
    DaftDog is offline Private Member
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    Default Another

    Quote Originally Posted by Schankwart View Post
    Marino complained about Europa Casino in different forums. Hopefully he will return.
    Looks like Marino could be a "one-post specialist".

  11. #10
    marino is offline New Member
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    Default "weird" post about Europacasino

    Quote Originally Posted by WagerX View Post
    I have been promoting Europartners for a long time. I have never had any problems with them. I get emails responded to and get payments on time every month.

    The person who wrote the post "marino", comes out with this on his first post. He doesn't come back, and apparently has written the same thing on other forums. If he was really interested in resolving the issue he would be back. It seems a little weird that this was his first post.

    In conclusion, I would not take this so seriously, because past performance has proven that they are a good program.
    I understand that you take their defense. As they do not pay the winings, they have interest with treating well the webmasters which send customers to them!

    Since you seem to maintain good relationships with this casino, and if you wish to forge an opinion on their honesty, you could ask them:

    what mean the following sentences extracted from their T& C:

    "The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS."
    "
    We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games.

    For which reason, in spite of 5 requests for my share, they did not address history of my plays the day when they stole my profits. One would clearly see on this statement if my profits were carried wether with my deposit or with the play- bonus.

    my player account is: CER25473442

  12. #11
    Amir Slotstop is offline New Member
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    Default Thing to do before playing

    Hi Marino

    You are 100% right.

    The only tip I can give you is to check the sites (casinos, poker rooms, bingo rooms) before you are playing. You can use Slotstop to find the site reputation, games, payment methods, bonuses, coupon codes, etc.

    Enjoy !!

  13. #12
    Schankwart is offline Public Member
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    Question

    Hi Amir Slotstop,
    How do you rate the reputation of online casinos on your site?

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