Hi all,
I think this is probably not a very good poll for the reason that you must ask yourself what kind of player am I seeking?
The answers to your questions would vary greatly in such matter.
a quality player who spends considerable amounts and has any savvy .... will seek a casino that has ultimate customer service .....
which is what i seek.
They will (and rightly so) expect such service as say ... they have a slot game freeze up and in their opinion ... got cheated out of the amount it cost to make that spin.
It does NOT matter whether they were right or wrong. .... for this kind of player ..... You automatically give them the money back / the extra spin.
quite simple really but I'm constantly amazed at the small-minded thinking that goes on behind the scenes about such matters.
Now this is the truth and you tell me it makes sense: as casinos offers a 200% bonus .... say on $50.
a proven quality player has a spin on a slots game freeze up which amounts to $25. The player ... although wrong .... contacts CS and says he was cheated out of the $25 spin. The casino writes back ... you were not!
Now I ask you? is that player going to walk away thinking .... this place rocks! they gave me back the money (that in my mind) I had lost .... without any hassle. Or if denied: is that player not going to walk away feeling cheated? all over less than half the money this same casino is willing to give a bonus of 200% to bring in a player that in all likelyhood ... is not going to prove be as good a player .... as the proven quality player has been.
Now is that good business?
and then (some) casinos have the gall to bitch about bonus abuse. So to sum up .... they set themselves up for enticing bonus abusers ....while literally

on proven quality players ..... or at best .. put them thru the ringer before the player is satisfied.
In which case whether the player gets the money back or not .... they're not going to be satisfied. $25 means nothing to them. They were obviously willing to spend in on a 1/5 of a second slot spin. Do you really think they're going to be happy having to spend 15 minutes climbing thru their play history to find the instance where (in their mind) they were cheated out of the spin?
its insane but it happens almost 99% of the time.
I know ......I've had it happen to me.
Now here's the real kick in the butt. in the instance where I was asked to climb thru my play history to find the spin/game in which this happened .. I could simply log out - delete the casino ... download another one ... get the bonus offer .... and perhaps ..... just maybe .. find a place that acts like it appreciates the $1000s of dollars i spend there every month.
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