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  1. #1
    rtgbonus's Avatar
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    Default Who is the manager at the Palace VIP Casino? They don't pay and ignore affiliates

    I've been promoting Palace VIP Casino for some time now, but they didn't pay me since 6 months ago.
    Palace Vip Casino has its own web page at http://affiliates.palacevipcasino.com with some details for them.
    I have wrote five (5) emails to palacevipcasino.affiliation@gmail.com since March-April 2012 but I didn't take any answer from them.
    Finally I have searched in Google and I have also found that AFFCLUB represent PALACE VIP CASINO.
    I have sended an email to affiliates@affclub.com and I ve got the following answer:

    2012/6/22 <affiliates@affclub.com>
    "Dear Sir, Thank you for contacting the Affclub Affiliates team.
    We have the affiliate program for Palace VIP Casino. You can promote Palace VIP Casino by registering with us. We invite you to join our affiliate program please complete the online registration form on our website https://www.affclub.com/join_<wbr>now/registration.do
    If you have further questions and/or concerns, we will be glad to assist you.
    Sincerely,
    Santosh
    Affclub Affiliates team
    www.affclub.com
    affiliates@affclub.com


    Then I've sended a new email telling "Santosh" from Affclub Affiliates team the problem, about my payment.
    I have received a new email from AFFCLUB with this answer:

    2012/7/26 <affiliates@affclub.com>
    "Hi Savas, I apologize for the mistake in previous mail. VIP Palace is no longer our brand, we stopped promoting it. If you have further questions and/or concerns, we will be glad to assist you. Sincerely,
    Santosh
    Affclub Affiliates team"
    www.affclub.com
    affiliates@affclub.com


    Curiously, at this page https://www.affclub.com/brands.do , where ever they exist all represent brands of AFFCLUB includes also the Palace VIP Casino even for today.
    ........
    ........
    "Palace VIP Casino is appropriately named, ............................and it is continuously making its mark as a leader in the online casino world. A VIP treatment from a VIP Casino."

    FINALLY WHO REPRESENTS PALACE VIP CASINO?

    I wonder if someone's facing the same problem with them !!
    I will appreciate, if someone could give me some information about it !!

    Many thanks
    Savas

  2. #2
    Anthony's Avatar
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    I would be concerned about dealing with a program that only has a gmail address.

    This is all I have on file for them (no affiliate program info):

    Support - support@palacevipcasino.com
    Accounts - cashier@palacevipcasino.com
    Technical Support - tech@palacevipcasino.com
    Feedback - feedback@palacevipcasino.com
    Deposit - deposits@palacevipcasino.com
    Withdrawal - withdrawals@palacevipcasino.com
    Support Option - Live Chat, and Phone.
    Fax - (866) 599-1974
    Fax - +63 (2) 756-7910
    Support Line - (800) 575-1706
    Support Line - +63 (2) 756-7903
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


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  4. #3
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    This contact may be out of date but the marketing agency that used to run IOG/affclub is this: http://www.imintermedia.com

    ...interestingly, researching palacevipcasino on robtex.com yields connections to sites with "igmdnsgib.com" (eg. "iglobalmedia dns gibraltar"). Using their "whois" information you could give them a call in Gibraltar...
    Last edited by the_soc; 9 August 2012 at 1:49 am.

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    rtgbonus (12 August 2012)

  6. #4
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    September 6, 2012

    From the SUPPORT PAGE of PALACE VIP CASINO

    http://www.palacevipcasino.com/english/usd/support.html


    Affiliate Marketing
    If you are interested in advertising and/or promotional opportunities at Palace VIP Casino, or if you wish to learn more about our affiliate program, please contact our Affiliate Marketing Dept. at affiliates@affclub.com


    http://picturepush.com/public/9267006



    Last edited by rtgbonus; 6 September 2012 at 1:22 pm.

  7. #5
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  8. #6
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    just list them as rogue and share your information on all the main affiliate forums so other affiliates don't find out the hard way.

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    rtgbonus (9 October 2012)

  10. #7
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    September 16, 2012

    Just today the Affclub has decided to remove from the page https://www.affclub.com/brands.do all advertising for the PALACE VIP CLUB.


    The funny thing is that : they have forgotten to remove the relevant text from the page http://www.palacevipcasino.com/english/usd/support.html
    "Affiliate Marketing
    If you are interested in advertising and/or promotional opportunities at Palace VIP Casino, or if you wish to learn more about our affiliate program, please contact our Affiliate Marketing Dept. at affiliates@affclub.com
    "

    .........

    Today's live chat with PALACE VIP CASINO ! It is so FUNNY!


    Sophia says:
    Hi there! Please don't go yet. I'm here to assist you. I can offer you a special bonus...

    Sophia says:
    You with me? All you gotta do to get the bonus is click here to download, install, and enter real money mode by depositing in the cashier section.

    User says:
    hello

    Sophia says:
    Hello

    Sophia says:
    So, I really wanna tell you about our new first deposit bonus!

    User says:
    I am interesting to be an affiliate with your casino. Who represents Palace Vip casino?

    Sophia says:
    Yea, that is interesting...

    Sophia says:
    So if you need information about working with Palace VIP Casino, it's probably best if you chat with the support team. they'll be glad to assist you!

    Sophia says:
    Well, Palace VIP Casino is by far the most prestigious online casino in Europe. We offer more than 100 online casino games and amazing bonuses.

    User says:
    Are you at affclub brands?

    Sophia says:
    And we are also 100% committed to protecting your privacy. Your information is secure and confidential.

    User says:
    Are you at affclub brands?

    !!!!
    !!!!
    !!!!

    User says:
    hello?

    User says:
    hello?

    User says:
    hello?

    Sophia says:
    hi

    User says:
    are you at affclub brands?


    User says:
    can i have the email of your support team or from your casino manager?

    Sophia says:
    Feel free to contact us anytime. we are here to help!

    Sophia says:
    Sorry, we're not supposed to give out our personal info, but you can contact us anytime, just click here for details

    Sophia says:
    Please contact us anytime if you need anything else.

    User says:
    I have send many emails to your support team at affiliates@affclub.com but I don't have any response!

    Sophia says:
    Got It

    Sophia says:
    Where are you from?

    User says:
    Can you give me an email that someone answer to me?

    Sophia says:
    I'm sorry, it's just that I'm not really sure about that. I don't want to give you the wrong information.

    Sophia says:
    Actually, we're not allowed to give out our personal details, but if you ever need to contact us just click here for our contact info

    Sophia says:
    bye

    Sophia says:
    [Chat ended]



    Me as "User"

    ....... I think there are no more words to describe the situation !!!

    PALACE VIP Casino is 100% a ROGUEHOUSE...WARNING!


  11. #8
    casinobonusguy is offline Private Member
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  13. #9
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    You're absolutely right!

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    Hi everyone,

    Thought I'd jump in here in the aim to calm things down a little.

    It should be noted first of all that no-one at AffClub has been ignoring the affiliate above, Savas. We have had many emails about this issue to try and help with the situation - and generally have a good relationship with Savas

    As was explained in the emails, PalaceVIP was a white label of ours from a long time ago and has not been in operation for a few years now.
    The people at PalaceVIP have always been responsible for their marketing and affiliates and is out of the hands of AffClub. The group that ran PalaceVIP are no longer together and therefore this is no-one really left to claim payments from. I appreciate that that is annoying and doesn't help those who claim to be owed money from them. Unfortunately promoting small brands does run the risk that these brands may close and will have repercussions for those who promote them.

    On a side note, we have actually been requesting many times to have the PalaceVIP logo removed from AffClub for a while now but frustratingly it did take longer than expected to have it removed... Following this thread we have also had the info that talks about promoting PalaceVIP, on the PalaceVIP website, finally removed to avoid future issues like this occurring.

    I hope the above helps explain things a little further.

    Thanks
    Richard

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    rtgbonus (8 November 2012)

  16. #11
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    Actually, the help and efforts from Richard is true. I thank him for his interest. This does not change the whole scene on the problem that exists with the affiliate support from the PALACE VIP CASINO.
    Apparently after the intervention of Richard , PALACE VIP CASINO owners was changing the affiliate policy :
    As we can see at :

    http://www.palacevipcasino.com/english/usd/support.html

    "PALACE VIP CASINO Affiliate Marketing"
    Unfortunately we are no longer promoting PalaceVIP Casino through affiliates"
    ....................


    All this is a big joke !! PLEASE, WARNING!

  17. #12
    editor-ixgames is offline Public Member
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    Palace VIP casino still have a link at the bottom to their affiliate program and a signup form.

    This whole story is as fishy as it gets.

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    rtgbonus (8 November 2012)

  19. #13
    lowrisk is offline Private Member
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    Can anyone else smell that? It's getting real strong, I just dunno what it is..........Oh yeah, there it is, it's bullshit

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    rtgbonus (8 November 2012)

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