Responding to concern that successive lockdowns could drive people to bet too much online, the Gambling Commission has published regular updates since March 2020 on how much customers of big firms such as William Hill are losing.
But in an update published on 23 December, the regulator said it had discovered that William Hill provided “incorrect datapoints” for the 16 months between March 2020 and September 2021. As a result, the commission said it would have to re-analyse all its data and would not be able to publish correct information until February.
The regulator’s statistical bulletins during Covid-19, which rely on submissions from firms with 80% of the UK market, are seen as a key resource for academics and health workers trying to assess how the pandemic affected gambling-related harm. The commission said it was now “reviewing any regulatory consequences of William Hill’s failure to submit accurate data”.
The regulator’s powers allow it to suspend or revoke gambling operators’ licence, although in practice it does so only in extreme cases. However, it frequently reaches financial settlements with companies that transgress the terms of their licence to offer gambling services in Great Britain.
The risk of a penalty comes as William Hill’s UK operation is in the process of a £2.2bn sale, after London-listed 888 Holdings bought it from the US casino operator Caesars Entertainment.