Would you guarantee your players they get paid at the casinos you promote?

[Triple7]

Let's say this.

You guarantee players that they get paid if they play at the casinos you promote. You are promoting them, telling visitors of your website to play there, so not so weird if you trust them that much that you would guarantee this. If they win and do not get paid, this guarantee means you have to pay and claim your money at the casino you are promoting. Let's say up to every 5 digits prize and every obvious breach of any clear T&C-term excluded.

Would you do this?

[wonderpunter]

Let's say this.

You guarantee players that they get paid if they play at the casinos you promote. You are promoting them, telling visitors of your website to play there, so not so weird if you trust them that much that you would guarantee this. If they win and do not get paid, this guarantee means you have to pay and claim your money at the casino you are promoting. Let's say up to every 5 digits prize and every obvious breach of any clear T&C-term excluded.

Would you do this?

I would never guarantee something I am not in control of, even if the casino is air tight, could be hit by hackers, run out of funds.. or go rogue or perhaps owner passes away.

[Syndicate]

Absolutely not - playing Russian roulette and not knowing you will get paid yourself!

Out of own control = can't guarantee!

Let's say this.

You guarantee players that they get paid if they play at the casinos you promote. You are promoting them, telling visitors of your website to play there, so not so weird if you trust them that much that you would guarantee this. If they win and do not get paid, this guarantee means you have to pay and claim your money at the casino you are promoting. Let's say up to every 5 digits prize and every obvious breach of any clear T&C-term excluded.

Would you do this?

[iGamingWriter]

Let's say this.

You guarantee players that they get paid if they play at the casinos you promote. You are promoting them, telling visitors of your website to play there, so not so weird if you trust them that much that you would guarantee this. If they win and do not get paid, this guarantee means you have to pay and claim your money at the casino you are promoting. Let's say up to every 5 digits prize and every obvious breach of any clear T&C-term excluded.

Would you do this?

We already do this, but only for certain properties that we really trust who have agreed in advance to share all information regarding complaints and we only technically guarantee deposits. Practically we will strive to pay winnings as well if we believe a player has been mistreated. We've run this for several years now and only encountered one situation where we felt that the player needed to be paid and in that instance we paid the winnings as the deposit had already been returned.

I wouldn't recommend this for most affiliates. Unless you're actively policing the partners you work with (i.e. dealing with player complaints day in day out) it's probably a bad idea. The only reason this works at all is being VERY careful about who you offer this with.

[MichaelCorfman]

I added a poll to the question so the question can be featured in today's newsletter as the poll question of the week.

Michael

[sweetbet]

No. Although I promote trustworthy online casinos, anything could happen that could trigger a disagreement between the player and the casino, and result in non-payment or delayed payment. I don't want to be caught in the middle of it.

[celena]

We can not guarantee anything. Some sites, yes.

[Doolally]

I think it would be very difficult to guarantee anything.

We all recommend trusted sites that we've researched and aim to promote the best on our sites, however, as many affiliates will attest to, if they can change the terms of our partnership with them, who's to say they won't do the same with our players. Decent programs do turn rogue.

You could end up well out of pocket for something that you're not in control of and don't have full visibility of.

[onlinegamblenet]

No, of course. Noone can gurantee the payment. But we always try to choose the most trusted ones.

[eenzoo]

Just one question: Do you have a realistic chance to fulfill your promises in case of question?

[David_Allegro]

There is absolutely no way to make that guarantee unless you are willing to take that cash out of your pocket. When you put a program on your site, you provide people with the information that they need to make an informed decision. That is your job. You can provide an area for feedback so that if they don't get paid they can warn others, but you have no control over their payment, and since many casinos are white labels, your contacts and even the owners of the casinos have no control either.

[Triple7]

Just one question: Do you have a realistic chance to fulfill your promises in case of question?

That depends on what you guarantee (amount, conditions and brand).

[universal4]

Correct, and how clear are the terms for the guarantee?

Do you advertise a guarantee on winnings but then only offer that the player gets his original deposit back? Is this clearly spelled out, or d all the ads and promotional speak state "winnings guaranteed"?

If the advertising or marketing material state winnings guaranteed, and a player wins 50 grand and the operator doesn't wanna pay, then you owe the player 50k.

Rick
Universal4

[Triple7]

Terms must be clear. So far, I do not have any terms and I do not guarantee anything. I think things without terms just do not exist. There must be always some terms. I do agree they must be clear and reasonable, but there must be some. For example, a term is that a player didn't breach any T&C. To guarantee something is a thing in case of operators not doing what they should, not a compensation service for players that do not read t&c or simply do not comply to them. Until now I did give some players some compensation, but without them asking for it, after investigation of their case and being clear they did not breach the terms.

To guarantee winnings is a difficult thing. It makes no sense to guarantee anything that I cannot stand. In any case, a party that guarantees something, must be able to stand the sum that is guaranteed. Because so far I do not guarantee anything and I am even not sure if I am going to do so, I do not advertise anything yet. I do agree the advertisement must be clear.

Also an agreement needs to be made with the operators to be able to get your money back in case they're not paying a player where they should do that. And it must be realistic to collect the money back. If the operator is a public listed company and you have an agreement with them, that is perhaps possible. If the operator is based in Costa Rica and you just know some false-name-Skype-guy, than you won't see a buck.

I do agree with others here that in case of, guarantees can only be given for a very select group of operators. And that's exactly the point. Many brands are promoted and 'sold' to players as trustable, for just a few people put their hand into a fire.

[Roulette Zeitung]

The majority of the hundreds of webmasters don't know the terms of the casinos they promote and the same group doesn't care about it.

In the meantime there are so many programs and casinos online, and they are all using the same games and the same live dealers, that most of them tries to refuse cashouts with all unethically and sometimes illegal methods if they need more money in the wallet for some time to survive on the market.

"Would you guarantee your players they get paid at the casinos you promote?"

Only for a very few casinos like Dublin Bet, because e.g. this casino follows from the beginning of more than a decade a special philosophy. This is not a 2-guy-casino in a living room like the most are. The employees have knowledge about the games and gaming structure - many representatives in this industry do not have any idea about the games at their casinos because brandnew students for a fistful of Dollar will be hired - and Dublin Bet does not only copy illegal lists with player data the whole business day.

In this casino the player is a real welcome guest like in a good hotel and not a stupid cow that can be milked and treated like an idiot and the list with casinos like that, that match all these points, is very short.

Leopold

[celena]

Hello,

Yes it is true.
I have players who love this casino.

[Sherlock]

Only if I had traffic that would be interested in it. I do not think the interest is so high so I have to risk my brand/name and go through the hassles with some public insurance account (because I do not see any other option how to do it transparently).

[UTG]

It sounds like a nightmare from a legal perspective. How long will the guarantee be valid? What happens if you sell your business? Or if the results is worse in 1-2 years? Are you going to use appropriations to fund a potential guarantee?

I would never guarantee something that is out of my control. Reputable brands have gone rougue before and it will happen in the future as well.

[Parth84]

It would be a big no from my side. I don't know when, I'm going to be paid so how can i....

[Dr. Jekyll]

​I'm doing traffic reselling, so it's not so important to guarantee smth. I don't promote casinos which don't pay, I always try to get all the information about the casino before promoting: license, soft, reviews and etc. Sometime I use reviews to promote casino, in such case I guarantee the player that he will be paid. I remember one accident when player wasn't paid, so he contacted the webmaster and webmaster contacted me. I have a tough talk to casino support and after they agreed to pay. I think publishers and webmasters should protect player's interests.