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  1. #1
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    Default Villento sends hard copy letters to homeadresses in Netherlands

    Hi Renée,

    not sure if you are the right person to address this to but one of your programs or affiliates is sending out hardcopy letters with an offer to join Villento casino to people in the Netherlands.

    For sure you and your team are up-to-date with the current legal situation in the Netherlands. Needless to say that actions like this will not help anybody to smoothen the last steps needed to be taken to regulation. Besides stepping on toes of authorities, by crossing clear criteria and ethics, the person doing this is also using a database of people that never gave permission. So most probably data from another casino (maybe one of your own program) and "purchased" it somewhere.

    To go short, this harms all that are trying to run or start a business in NL.

    Thanks
    Last edited by affy; 25 November 2016 at 3:26 pm.

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    celena (25 November 2016), Melisar (24 November 2016)

  3. #2
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    Yep. Spam you did not ask for in your postbox is always a big bother. I've heard of people they received it without them being a player of Villento. Also all those hoax stories about supermarket, fast-food and gas station employees winning jackpots are quite annoying.

  4. #3
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    Hi Renée,

    Maybe you have missed this one as I see you (or Celia) replied in all other topics in your affiliate section.

    Can you elaborate what might have happend?

    Cheers

  5. #4
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    Hey there

    I'd have to look into it. I'm not familiar with this campaign.

    Cheers
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  6. #5
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    Hi Renée,

    Your own holiday, Christmas holidays and the New Year were all valid excuses to leave an important matter like this hanging. But I see you are getting up to speed again here with your posts on the forum so for sure you will be able to share more info on what has happened here any day now not?

    Cheers

  7. #6
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    Are you able to email me a copy of the letter?
    Thanks.
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  8. #7
    affy's Avatar
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    PM sent.

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    Renee (4 January 2017)

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    Any update?

  11. #9
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    Seems Rewards has no rush... uploaded picture to tinypic and sent in PM as well days ago. Now the excuse is that the link "can't be opened from the office". Something i do understand, had it been 1996 or so.... Apparently spending time here on congratulations, Christmas cheering and participating in fun threads has priority. I wasted enough time on this matter and do not expect Rewards to solve this.

  12. #10
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    I've asked you twice already to email it to me and you refuse.

    The URL you're sending me is blocked because it is a "Personal Network Storage and Backup." URL. These kind of sites are blocked in our office for obvious reasons. We have strict data policies in our office. I'm not able to look at these things from my personal phone.

    If you email it to me, I'll have a look. I've given you an avenue to get this looked at so to say I'm not interested is not really accurate.

    Email it to me please.
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  13. #11
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    Quote Originally Posted by Renee View Post
    I've asked you twice already to email it to me and you refuse.
    I didn't refuse it, in fact immediately delivered to you via two different platforms upon request

    Quote Originally Posted by Renee View Post
    The URL you're sending me is blocked because it is a "Personal Network Storage and Backup." URL. These kind of sites are blocked in our office for obvious reasons. We have strict data policies in our office. I'm not able to look at these things from my personal phone.
    The tinypic url is accessible worldwide (even down-under)

    Quote Originally Posted by Renee View Post
    If you email it to me, I'll have a look. I've given you an avenue to get this looked at so to say I'm not interested is not really accurate.
    I'm supposed to be very thankful that you have given me an avenue to get this looked at?!

    Let's get a few things straight:

    I needed to send several reminders here (started 24 November), although you replied to literally every single thread after your holiday this one was "forgotten". After that I have sent you the letter immediately upon request. The excuse that you can't open it is a farce.

    Now besides the above let's not fool each other. The letter contained dedicated bonuscodes to get free money to Villento. The target country was The Netherlands... so really Renee how hard can it be for you to trace what is going on here?

    - Villento
    - Dutch customers
    - Bonuscodes

    I'm in the Dutch market for over 10 years and let's say that Villento is not really one of the top brands here so everybody in your office notices it when campaigns are set-up and activated.

    Not being able to open the link is just a lousy excuse as you shouldn't even need the letter to be aware of (and act on) what has happened! You had 6 weeks now...

    Renee, didn't want to get into this discussion and tried my best to keep is friendly but please let's not act like nobody there knows what is going on.
    Last edited by affy; 13 January 2017 at 3:07 am.

  14. #12
    GCG
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    post the image on any of your websites ?

  15. #13
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    Quote Originally Posted by GCG View Post
    post the image on any of your websites ?
    And why would I do that? Why don't you ask Rewards to solve this?

    I simply tried to report something that really can hurt all good intentions and efforts of genuine affiliates (and future licensed operators) in the Netherlands. As you can read in my post it literally should take a few minutes for Rewards to find out who did this (if they don't know it already). You really think it is on me now to proof to them what (most likely) is a fully approved campaign by them already?

    Why would a program hesitate to answer this, especially it being the program representative has over 8000 posts here? You really think in the past 6 weeks they weren't able to find out? You really think they can't open a tinypic link from Australia? You really think they can't find it on Dutch affiliate pages? You really think that a seasoned affiliate manager has no connections in the Netherlands and isn't able to run a simple search like: https://www.google.nl/#q=brief+villento+casino

    Don't think so....

  16. #14
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    Almost two months since this was reported... seems Rewards has no issue with this. Which feeds my suspicion that they supported it and might be even behind it. An excuse that one "can not get the letter" is a joke. Link was provided ( http://nl.tinypic.com/r/iz5hra/9 ) and pic was posted in PM directly upon request. Not being able to "open it from the office"... yeah right.

    As stated in previous posts how hard can it be for a program to find who is behind this when:

    - the casino mentioned has hardly any presence in the Netherlands
    - the redeem the bonus a code needs to be entered
    - "follow the source" is what the whole business is based on...

    Rewards is awarded month after month for being the most active on this forum yet a simple answer can't be given. To create goodwill here I'm even accused of not providing the letter... which is a farce. Any program wanting to solve this would have acted same day this was reported and should not have to blame an affiliate for them not being able to "solve this"....

    Renée is appreciated by many here (and maybe right so) but stalling this case and even blaming the one who reported it, as a reason not being able to solve this case, tells me there is more behind this. Sorry Renée my intentions were genuine but your reaction and follow up on this case were an eye-opener for me.

    Although it might just be a simple mistake from a genuine affiliate eager to enter a new market (we all try our best to discover new opportunities) I can't ignore thinking Rewards is behind it themselves. And even if so, it might be have been with all the best intentions so than playing hide and seek wouldn't be necessary.

    On thing is for sure now the Rewards products will be up on my sites soon. Without tracking-link and in the rogue section...
    Last edited by affy; 21 January 2017 at 5:25 am.

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    Did you email it as requested?

  18. #16
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    Quote Originally Posted by DaftDog View Post
    Did you email it as requested?
    How is this relevant to the case?

    Have you read my posts?

    So you think the case cannot be solved with all the info they have? (You are aware all info is at their hands already not?)

    After my previous posts you really think that because one screenshot was not delivered via email (but via two other options) this is now my problem?

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    Quote Originally Posted by affy View Post
    How is this relevant to the case?

    Have you read my posts?

    So you think the case cannot be solved with all the info they have? (You are aware all info is at their hands already not?)

    After my previous posts you really think that because one screenshot was not delivered via email (but via two other options) this is now my problem?
    It appears you are your own worst enemy. Answer my simple question. Your rants are becoming tiresome.

  20. #18
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    Quote Originally Posted by DaftDog View Post
    It appears you are your own worst enemy. Answer my simple question. Your rants are becoming tiresome.
    Thanks, appreciate your suggestion

  21. #19
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    Handed over the case.

  22. #20
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    Quote Originally Posted by DaftDog View Post
    It appears you are your own worst enemy. Answer my simple question. Your rants are becoming tiresome.
    I do not understand why you do like this to the topic starter?

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