cant login to few playtechs

I have not been able to log in all day yesterday and today.

The site loads but the authentication just returns an error.

This is likely a Playtech issue since it has only affected playtechs using the adv.

Rick
Universal4

Hi Rick,

Indeed there seems to be an issue with the ADV side of PT. I have contacted my tech guys to ask them to look into this.

Will keep you posted.


Regards,

Hello All,

We have received a reply from PT following our enquiry about the issues being experienced. Below is what we have been advised by the Tech department at Playtech:


"Thanks for your email. I forwarded this to our Tech team for investigation and they’ve advised our system is working however due to a connectivity issue with an external provider some licensees are being affected when logging into to this system, shall advise when I have an update on this being fixed."

We will be following up closely on this and let you know once we receive further updates.

Rick,

In the meantime, I am sending you an email with your WJ stats for yesterday.

Please do let me know if there is anything else you require.

Hello again,

We have been informed that the issue has now been resolved.

Please try to access your account and let us know if there are any problems.

Yea, I got in to the ones I had been having trouble with....

Rick
Universal4

Rick, you sure they weren't blocking you intentionally...:eyebrow:

Could be, they heard you might be away a few days so they had to do something to keep me occupied.....

:no:

Glad it was nothing serious and was only an authentication issue.

Rick
Universal4