Missing stats (Resolved)

Hello, the aff. tool is not working accurate. My VIP player lost this month around 10k he even sent me screenshot, because i was curious that there is no activity and so i asked 7stars for support and to fix it, but since 2-3 weeks nothing happens. I still waiting for an answer. I mean, i have here the proof and in the aff tool it shows 0. This is impossible. It is not the first time, once i investigate more, but well, maybe other aff have the same issues.
So can anyone please get back to me, to solve this issue. Thanks

I have sent an email if you would respond to the email and maybe we can help establish better communications with the program for you.

Rick
Universal4

Mailed you, have you received all the infos?

Quote:

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Originally Posted by universal4

I have sent an email if you would respond to the email and maybe we can help establish better communications with the program for you.

Rick
Universal4

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Yes I have and did reach out to them on your behalf.
Not sure if you tried the contact information here.
https://www.gpwa.org/affiliate-program/7starspartners


Rick
Universal4

Hello Forum,
they have since years problems with their aff. program.It is a kind of scam what they are doing. I don't think it is a problem from Rabona,i think it is an aff. tool issue or at least 7stars did not manage to have accurate setting for the aff. tool. I have still a guy playing here, but i can confirm, that the stats not working. My guy lost around 2k and it shows 0 earnings. I already contacted Julita, but also waiting for a response.

Once again thank you for bringing this to our attention. The case is already under review, and as always, you will be informed of the outcome through our usual channel of communication.
With kind regards,
Julita
7StarsPartners

Hello,
the issue has been solved. Stats working now again. Thanks a lot to everybody

I am always happy to help, and for any further requests, please feel free to reach out to me directly via our usual chat. Always glad to assist.
Warm Regards,
Julita 7starspartners