Problem getting any response from the support email
Hi everyone,
I registered on 1x.partners about a year ago (Jan 2025) and was able to start promoting them immediately, without speaking to an account manager. In hindsight, that probably should have been a red flag.
Since then, I’ve tried contacting their support team via email (support @ partners1xbet . com) on 6 separate occasions (Jan/Feb/October/November), but I have never received a single reply.
I was also contacted directly by someone from the 1xBet buying team, but even they simply redirected me back to the same support email regarding my existing account - which hasn’t helped at all.
In addition, I’ve spoken with account managers from the 1xBet Serbia team, but they were unable to assist as my account appears to be on a different platform/system than theirs.
The main issue I’m trying to resolve is setting up my withdrawal method for the first time. At the moment, it’s set to the default option:
- 'Player Account'
- User Account 000000000
I need to change this to invoice / bank transfer so I can make a withdrawal, but I’m unable to do this without assistance from support.
At this point, I’m unsure what else to try. Are there any alternative ways to contact 1x.partners support, or has anyone experienced something similar and found a solution?
I’m based in the UK, in case that makes any difference.
Any advice would be greatly appreciated - thank you.
