Problem getting any response from the support email

[abc_23]

Hi everyone,

I registered on 1x.partners about a year ago (Jan 2025) and was able to start promoting them immediately, without speaking to an account manager. In hindsight, that probably should have been a red flag.

Since then, I’ve tried contacting their support team via email (support @ partners1xbet . com) on 6 separate occasions (Jan/Feb/October/November), but I have never received a single reply.

I was also contacted directly by someone from the 1xBet buying team, but even they simply redirected me back to the same support email regarding my existing account - which hasn’t helped at all.

In addition, I’ve spoken with account managers from the 1xBet Serbia team, but they were unable to assist as my account appears to be on a different platform/system than theirs.

The main issue I’m trying to resolve is setting up my withdrawal method for the first time. At the moment, it’s set to the default option:
- 'Player Account'
- User Account 000000000

I need to change this to invoice / bank transfer so I can make a withdrawal, but I’m unable to do this without assistance from support.

At this point, I’m unsure what else to try. Are there any alternative ways to contact 1x.partners support, or has anyone experienced something similar and found a solution?

I’m based in the UK, in case that makes any difference.

Any advice would be greatly appreciated - thank you.

[universal4]

I sent you an email to try and help establish communications.

Rick
Universal4

[All In Affiliates]

We're in a similar boat. I tried reaching out to Ashley Clark in this forum. She said she would look into about a week ago but I haven't heard back since. We've been without revenue for 2 months and need to get this payment in to close 2025.

Rick, if you can help we would be indebted. Thanks!

[Ashley Clark]

Hello,

Please provide your partner's ID, so we can help you.

Thank you!

[All In Affiliates]

I've provided this a few times already but here it is again for reference - Aff ID:73003

[abc_23]

Hi Ashley, my affiliate ID is 3094064

[Ashley Clark]

Hello,

Please clarify what email you use for a contact? Also, please check whether it is linked to the account, because requests are accepted from linked emails.

Hope to hear from you soon.

[abc_23]

Hello,

Please clarify what email you use for a contact? Also, please check whether it is linked to the account, because requests are accepted from linked emails.

Hope to hear from you soon.

Hi Ashley, I have been emailing support@partners1xbet.com

I'm 99% sure that the email I am sending from is the same one that my account is linked to - although I cannot confirm and be 100% sure since the partners portal does not show the email linked to my account. Since you have my affiliate id (3094064), please can you email me directly on the email that is linked to the affiliate id? Or do you have any other way that we can support me?

[Ashley Clark]

Hello,

Thank you for provided information.

Let me check and get back to you with a reply.

[Ashley Clark]

Hello,

Please kindly asking you to leave the alternative contact address. It can be Telegram or email etc.

Thank you. Waiting for your reply!

[abc_23]

Hi, you can contact me on Telegram @adc_92

[universal4]

I have also forwarded your contact details to Ashley as requested.

Rick
Universal4

[Ashley Clark]

Hello,

Thank you!

[abc_23]

Hello,

Thank you!

Hi Ashley, I haven't heard from you yet on Telegram or via email, please can you or an Account Manager reach out to me as soon as you can. Many thanks, Adam

[sbmon]

Hi, just to add - I'm also experiencing the same issue. I haven't been able to get any response from support since January, despite multiple attempts.

[Ashley Clark]

Hello!

Provided you with a reply in DM.

[deadpool]

Hello i alsow need contact with you guys.
I have some issues with the affiliate payments been sending emails but curently no reply. Please share telegram for communications

[Abdelghani]

I have the same probleme if anyone can help me
I want to widthrought my money no reponse
I get reponse from all xbet team only partners teams
Help please

[universal4]

I have the same probleme if anyone can help me
I want to widthrought my money no reponse
I get reponse from all xbet team only partners teams
Help please

Have sent you an email to see if we can help establish communications.

Rick
Universal4

[Abdelghani]

Hello
Yes i have response
Waiting for any needed information

You can contact me on telegram @BoughaniDemm