ps stats?

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19 March 2009, 10:11 pm
mynuw

ps stats?

Whats up with playshare stats? I have not been able to pull up any stats since the first of the month.

I can log in but when I click on the earnings link it hangs...... I did manage to get it to open once around the 3rd or 4th and it showed I had two players and earnings, tried again several times a week later and it did open but it took forever and my players and esarnings were gone.

No w aI cant get it to load atall...have tried severak times a day for about a week.
20 March 2009, 3:25 am
Lawrence@PlayShare

Hi mynuw,

Thanks for making me aware of this. I will run some tests on my end and get back to you.

Is anyone else experiencing a similar problem?

Regards,
Lawrence.
20 March 2009, 3:27 am
mojo

I have the same problem Lawrence. Looking at stats, I pull it up and go make a sandwich. :lol:

It is really slow and sometimes impossible.
22 March 2009, 5:03 pm
robertmedl

FWIW, I am able to access stats as normal at both G3 and PS -- "normal" being G3 is relatively fast to load (15-25 secs), while PS is very slow (2-3 mins).
23 March 2009, 8:33 pm
mojo

Mine hangs up much more than 2-3 mins and I am on high speed. I havn't been able to get on for 2 days. I have written lawrence a few times since Friday.

I can't get in my stats, it usually times out.

Help!
24 March 2009, 4:29 am
raphnix

Quote:

Originally Posted by mynuw

Whats up with playshare stats? I have not been able to pull up any stats since the first of the month.

I can log in but when I click on the earnings link it hangs...... I did manage to get it to open once around the 3rd or 4th and it showed I had two players and earnings, tried again several times a week later and it did open but it took forever and my players and esarnings were gone.

No w aI cant get it to load atall...have tried severak times a day for about a week.

Maybe if you have some timely email report as your back-up, you can see your data. In my webmaster stat counter, I have a daily report emailed direct to my inbox.
24 March 2009, 5:06 am
Lawrence@PlayShare

Hi all,

We have rebooted the servers, which should see some improvements in retrieving your online stats. Can you test and feedback to me please?

Thanks,
Lawrence.
24 March 2009, 11:44 am
robertmedl

Quote:

Originally Posted by robertmedl

FWIW, I am able to access stats as normal at both G3 and PS -- "normal" being G3 is relatively fast to load (15-25 secs), while PS is very slow (2-3 mins).

To clarify, these times were with a high-speed connection.

I just accessed G3. Time from login to loading of homepage: 5 secs. Time to run Earnings report: 9 secs.

I just accessed PS. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 5+ minutes, did not load, I stopped the report. Tried again. 2:15 minutes, did not load, I stopped the report.

G3: Acceptable. PS: Unacceptable (obviously).
24 March 2009, 12:42 pm
mojo

Quote:

Originally Posted by robertmedl

To clarify, these times were with a high-speed connection.

I just accessed G3. Time from login to loading of homepage: 5 secs. Time to run Earnings report: 9 secs.

I just accessed PS. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 5+ minutes, did not load, I stopped the report. Tried again. 2:15 minutes, did not load, I stopped the report.

G3: Acceptable. PS: Unacceptable (obviously).

Yes, ty Robert. I can get in ok but can't access earnings.

ps..
thank you for the mail Lawrence.
25 March 2009, 3:20 am
Lawrence@PlayShare

Thanks for the detailed feedback, Robert... much appreciated. You're right, that is unacceptable. Let me get the techies back on the case.
25 March 2009, 2:25 pm
robertmedl

I just accessed G3. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 9 secs.

I just accessed PS. Time from login to loading of homepage: 2 secs. Earnings report: Start time 2:21:30 EST - End time 2:24:00 EST. Total time: 2.5 minutes.
26 March 2009, 8:37 am
robertmedl

I just accessed G3. Time from login to loading of homepage: 7 secs. Time to run Earnings report: 17 secs.

I just accessed PS. Time from login to loading of homepage: 2 secs. Earnings report: Start time 8:26:40 AM EST - End time 8:32:40 AM EST. Total time: 6 minutes, but the report was wrong -- it said I had no players for the month, but I have several. Re-tried the report at 8:33:10, completed at 8:35:40 (2.5 minutes), and the report was correct.