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Thread: ps stats?

  1. #1
    mynuw's Avatar
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    Default ps stats?

    Whats up with playshare stats? I have not been able to pull up any stats since the first of the month.

    I can log in but when I click on the earnings link it hangs...... I did manage to get it to open once around the 3rd or 4th and it showed I had two players and earnings, tried again several times a week later and it did open but it took forever and my players and esarnings were gone.

    No w aI cant get it to load atall...have tried severak times a day for about a week.
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    Hi mynuw,

    Thanks for making me aware of this. I will run some tests on my end and get back to you.

    Is anyone else experiencing a similar problem?

    Regards,
    Lawrence.

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    I have the same problem Lawrence. Looking at stats, I pull it up and go make a sandwich.

    It is really slow and sometimes impossible.

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    FWIW, I am able to access stats as normal at both G3 and PS -- "normal" being G3 is relatively fast to load (15-25 secs), while PS is very slow (2-3 mins).

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    Mine hangs up much more than 2-3 mins and I am on high speed. I havn't been able to get on for 2 days. I have written lawrence a few times since Friday.

    I can't get in my stats, it usually times out.

    Help!

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    Quote Originally Posted by mynuw View Post
    Whats up with playshare stats? I have not been able to pull up any stats since the first of the month.

    I can log in but when I click on the earnings link it hangs...... I did manage to get it to open once around the 3rd or 4th and it showed I had two players and earnings, tried again several times a week later and it did open but it took forever and my players and esarnings were gone.

    No w aI cant get it to load atall...have tried severak times a day for about a week.
    Maybe if you have some timely email report as your back-up, you can see your data. In my webmaster stat counter, I have a daily report emailed direct to my inbox.

  7. #7
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    Hi all,

    We have rebooted the servers, which should see some improvements in retrieving your online stats. Can you test and feedback to me please?

    Thanks,
    Lawrence.

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    Quote Originally Posted by robertmedl View Post
    FWIW, I am able to access stats as normal at both G3 and PS -- "normal" being G3 is relatively fast to load (15-25 secs), while PS is very slow (2-3 mins).
    To clarify, these times were with a high-speed connection.

    I just accessed G3. Time from login to loading of homepage: 5 secs. Time to run Earnings report: 9 secs.

    I just accessed PS. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 5+ minutes, did not load, I stopped the report. Tried again. 2:15 minutes, did not load, I stopped the report.

    G3: Acceptable. PS: Unacceptable (obviously).

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    Lawrence@PlayShare (25 March 2009)

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    Quote Originally Posted by robertmedl View Post
    To clarify, these times were with a high-speed connection.

    I just accessed G3. Time from login to loading of homepage: 5 secs. Time to run Earnings report: 9 secs.

    I just accessed PS. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 5+ minutes, did not load, I stopped the report. Tried again. 2:15 minutes, did not load, I stopped the report.

    G3: Acceptable. PS: Unacceptable (obviously).
    Yes, ty Robert. I can get in ok but can't access earnings.

    ps..
    thank you for the mail Lawrence.

  11. #10
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    Thanks for the detailed feedback, Robert... much appreciated. You're right, that is unacceptable. Let me get the techies back on the case.

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    I just accessed G3. Time from login to loading of homepage: 2 secs. Time to run Earnings report: 9 secs.

    I just accessed PS. Time from login to loading of homepage: 2 secs. Earnings report: Start time 2:21:30 EST - End time 2:24:00 EST. Total time: 2.5 minutes.

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    I just accessed G3. Time from login to loading of homepage: 7 secs. Time to run Earnings report: 17 secs.

    I just accessed PS. Time from login to loading of homepage: 2 secs. Earnings report: Start time 8:26:40 AM EST - End time 8:32:40 AM EST. Total time: 6 minutes, but the report was wrong -- it said I had no players for the month, but I have several. Re-tried the report at 8:33:10, completed at 8:35:40 (2.5 minutes), and the report was correct.

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