Reports Not Working

I'm getting "Failed to process the report " when I run reports for previous months.

Also, when I try to update my address in the account details, I get: "Error has occurred. Please try later or contact our Support team "

Hi FictionNet,

Please IE7 or 8 to access your reports. Also please type the URL and do not use a book mark as the page resolves to a different sever.

Pleas send me the details you would like to update and I will do it for you.

Best regards,
Wayne

I'm already using IE7 and it's not a bookmark issue - I can see reports for the current month but last month's report always fails so it's an internal issue at your end.

Hi FictionNet,

There were updates performed yesterday, which caused the intermittent issues. The updates have all been released and the error should be resolved.

Best regards,
Wayne

Quote:

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Originally Posted by FictionNet

I'm getting "Failed to process the report " when I run reports for previous months.

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I've been getting that error for months.

Slotplayer, I think this is working for me now. Looks like Red Returns may have changed the login URL but not informed us - try this one and see if it works:

http://www.redreturns.net/SkeletonSi.../PreLogin.aspx