Reports Not Working

[FictionNet]

I'm getting "Failed to process the report " when I run reports for previous months.

[FictionNet]

Also, when I try to update my address in the account details, I get: "Error has occurred. Please try later or contact our Support team "

[Wayne]

Hi FictionNet,

Please IE7 or 8 to access your reports. Also please type the URL and do not use a book mark as the page resolves to a different sever.

Pleas send me the details you would like to update and I will do it for you.

Best regards,
Wayne

[FictionNet]

I'm already using IE7 and it's not a bookmark issue - I can see reports for the current month but last month's report always fails so it's an internal issue at your end.

[Wayne]

Hi FictionNet,

There were updates performed yesterday, which caused the intermittent issues. The updates have all been released and the error should be resolved.

Best regards,
Wayne

[slotplayer]

I'm getting "Failed to process the report " when I run reports for previous months.

I've been getting that error for months.

[FictionNet]

Slotplayer, I think this is working for me now. Looks like Red Returns may have changed the login URL but not informed us - try this one and see if it works:

http://www.redreturns.net/SkeletonSi.../PreLogin.aspx