[solved] can't login to my main account

[iso2009]

I have 3 accounts, 2 active and one inactive. I can login to two of them, while the last one (my main account, active), can't be accessed. It says the credentials aren't good.

I tried to login via incognito, tried to change the password and login with the new one, no chance.

All these 3 accounts are compliant, no worries there.

This came right after I sent an email letting them know they can delete another inactive account, where I have no money. It has been marked for compliance, but I thought I can make it easier for bet365 to simply delete it.

Now, the problem is that this "it's ok to delete" account has a name that is almost similar to my main account. I clearly stated in my email the name of the account that can be deleted.

My fear is that someone deleted by accident my main account, because I haven't had any issues with it since its inception.

[iso2009]

Communication is there, problem will be solved, hopefully. No deletion occurred, it looks like this account is sending hits from some adult domains. It's clearly a mistake. Kudos for bet365 for being so fast at getting back to me.

[iso2009]

After a (short) while, in which nobody responded to my questions/emails, I got in contact with Abigail. I found out she was out of office (Lisbon) and today she sorted out the problem.

It was a mistake on their end, my account is available again.

It shouldn't happen, but everybody makes mistakes, it took a bit longer to solve, but they finally did it.

[xecutable]

Having the same issue. Was able to "bypass" it by just hitting the logging button a few extra times, but not able to get in now.