Please be aware of Bankonbet affiliates

[rggnetwork]

PLEASE BE AWARE OF BANKONBET.COM!

Our interactions with Bankonbet affiliates and how they are stalling our affiliate commission of around €18,000.

https://bankonbetaffiliates.com/

We are a iGaming affiliate network and we started our cooperation with Bankonbet.com/Bankonbetaffiliates.com on the 26.7.2022. We got referred to speak with them through a master affiliate who had met them at a conference. A skype group was quickly made and we had the honor to get both the CEO and CFO of Bankonbet in our group chat. Mario, CEO & Daniel, CFO, were really friendly at the start and helped us quickly to get our accounts setup for the promotion. The goal was to bring up 500 ftds in a few months timeframe.

2nd of August CFO wrote: we doing a good job,also big thanks to all of you!
4th of August CFO wrote: hey hey, i will do calculations of all accounts,but 003, i mean its 100% clear that some players are fraud...we will need to discuss a solution,after we have exact numbers.

When we started the promotion they had listed an Estonian license logo on Bankonbet.com, but a few days after we noticed it disappeared from their site, we asked them about it and the answer came.

8th of August CEO wrote: As far as I know we don’t have this license.
This made our alarm bells ring.

17th of August we wrote: How about the first payment - so we know everything is working like it should?

CFO wrote: We are sorting everything at time, but i cant tell you a time frame.
23rd of August CFO: We need to verify all of the affiliates. So can you please sent us id + proof of address from each account. Thanks Sent it please to my email d.hermann@bankonbetaffiliates.com CFO: Our sec.dep asked for this.

We sent the needed documents quickly and also went through the account they claimed to be "fraud" We told them we can leave the CPA commission unpaid from that promoter - we know our traffic is not fraud, so we told them they could remove the accounts they thought were fraudulent just so we could receive the money we’re owed. We confronted them regarding the payment many times.

13th of September CFO wrote: There is nothing i can do, to speed this up,as final decission has the security department You don't need to contact me every day, i will mail you asap i have some infos for you

After this we contacted B2B lead at Soft2Bet. Soft2bet is Bankonbet’s platform provider. We had a phone call with the manager, he understood the issue and promised to push Bankonbet to send the payments. He also claimed that there is no KYC neededfor Bankonbet affiliates, and they do not have a Risk department. So we have proof that anything the CFO Daniel told us in chat is not true.

Has anyone else had issues with Bankonbet? Please let us know and tell us your story.

Bankonbet company is based
in Macedonia, here is their address. Alians Konsulting DOOEL Ul. Karl Hron Br 14
Skopje 1000, Gazi Baba

[universal4]

Did affiliates, that signed up with you to send them players, get paid by you on the referred players?

Rick
Universal4

[777media]

Hi,

We are facing similar issues with them. For they us owe over 7k. Our issue has not gotten this bad, but they keep saying that they will "most likely" pay at some point. Which of course does not sound very good.

[rggnetwork]

Hey Rick, thank you for the answer. Yes we have paid our affiliates the commission that belongs to them, that's the responsibility we have as a network.
Obviously the revenue share we can not pay in the future if Bankonbet doesn't pay our company.

Update:
CFO Daniel did leave our skype group without explanation

[rggnetwork]

Update: Today we received the following e-mail from Bankonbetaffiliates.

Dear Affiliate,


we contacting you regarding your Affiliate Account with Username „XXX“.
We have clear evidence that you have violated our terms and conditions.
Among others against points: 3.1, 3.5, 3.6, 3.7, 3.8, 4.4
Your affiliate account has been suspended. Your generated commission on existing or new referred players will be forfeited and considered null and void with no further correspondence entered into.
You are not allowed to register a new affiliate account as person or as a company for lifetime.
We reserve the right to take legal action against you to recover any loss of any kind, including damage to our reputation.
Best Regards,


Bankonbetaffiliates

[Arossini]

Thank you for sharing your experience.

[universal4]

Thanks for the follow up, but this is exactly why some affiliates do not work with "networks" and prefer to work directly.

"Network" signs 15 or 20 affiliates to promote "Casino X".

"Casino X" detects fraud from an affiliate that is a sub-affiliate of said network. ("affiliate #16")

"Casino X" closes the account of "Network" and all affiliates that have previously sent traffic to "Casino X" lose the player base, all because of "Affiliate #16".

The other 19 affiliates now have to make the decision to join the "Casino X" program directly, or lose traction on their efforts they put in place to promote "Casino X".

There is a small chance that the other 19 affiliates might have been screwed over by "Casino X" anyway, but it was a bit less likely since it was determined it was caused by one affiliate, not the other 19.

In this scenario, had all 20 affiliates joined directly, it is more likely only one would have lost the account and player base.

There are a LOT of variables, so all sides should be considered when deciding on which operators to promote.

Rick
Univrsal4

[rggnetwork]

Hi universal4,

Our affiliate network always takes 100% of the risk involved in this. The affiliates that we work with will always get paid no matter what, and this is why we are taking this hit money-wise.

Even though things like this can happen occasionally, we are going to take extra measures internally in order to make sure that this will not happen again.

We're not 100% sure what relevance your comment has to this specific case, but feel free to message us directly to clarify, or if there is indeed some other information that you would like to know about how our affiliate network works.

In regards to this case;
We’ve spoken to several other affiliates that has been dealing with BankonBet, and they all confirm the same; They have not been paid. Yet.
As we mentioned in the original post, we've been in touch with their white-label provider and they’ve also received similar complaints from other affiliates about this brand.

We hope that BankonBet settles their outstanding payments to the affiliates, but unfortunately it looks less likely for each day that passes by.

[Bankonbet]

Hello ,i am a Manager from Bankonbet and i joined here to clarify a few things!
I can not talk about about Affiliate Accounts without any permission. I would happily share all the infos we have, WHY all of your accounts have been blocked. So @Rggnetwork IF you really think we are the scammers, give us permission to share the report from our security department and i would be happy to do that,but i think it is better for you if we don't make this public!

[Condor Affiliates]

Hello all,

I'm Affiliate Manager working for Condor Affiliates and we are working with RGG network for the past year.
We in Condor Affiliates are sorry to see such accusations towards RGG network as our experience with them is nothing but pure pleasure.
So far they have brought to us amazing traffic, and they are always searching for us new deals so they are very committed partners.
They are very responsive to my messages and to make new deals with them is very easy.
Once again I'm very sorry to read about this situation between the operator and the RGG and we do hope that you will manage to resolve this situation in a positive way.

Mark
Condor Affiliates

[rggnetwork]

Hello ,i am a Manager from Bankonbet and i joined here to clarify a few things!
I can not talk about about Affiliate Accounts without any permission. I would happily share all the infos we have, WHY all of your accounts have been blocked. So @Rggnetwork IF you really think we are the scammers, give us permission to share the report from our security department and i would be happy to do that,but i think it is better for you if we don't make this public!

Hi BankonBetAffiliates,

Thanks a lot for getting back in touch, we are happy to see some sort of response from you guys. We have tried to communicate with you but there has been radio silence from your end.

We would love to discuss this further with you to make sure there are no misunderstandings, since we trust the traffic that you have received are legit. We also hope that you will address the issues with the other affiliates directly and solve their payments.
Please contact us on Skype/Email and we can hopefully solve this in a proper manner

[Bankonbet]

Hi BankonBetAffiliates,


Thanks a lot for getting back in touch, we are happy to see some sort of response from you guys. We have tried to communicate with you but there has been radio silence from your end.


We would love to discuss this further with you to make sure there are no misunderstandings, since we trust the traffic that you have received are legit. We also hope that you will address the issues with the other affiliates directly and solve their payments.
Please contact us on Skype/Email and we can hopefully solve this in a proper manner

I only read here,that you don't want to have it public discussed i know why you don't want this. First you damaged our reputation and now you want to discuss it only via skype. Our decision is final! We haven't decided yet,if we will take legal actions against you. We have a ZERO tolerance for scammers and we will not tolerate any illegal activity!

[Oliver Cooper]

It's always nice to see responses like this. And it`s even more pleasant that you don`t give empty promises.

[rggnetwork]

Dear Bankonbet, we don't need to discuss this only over skype, we can have a video meeting on any other platform so you can present these heavy accusations you have against our network and our 8 clients that promoted Bankonbet.

Hope to hear back from you soon.

[Bankonbet]

Dear Bankonbet, we don't need to discuss this only over skype, we can have a video meeting on any other platform so you can present these heavy accusations you have against our network and our 8 clients that promoted Bankonbet.

Hope to hear back from you soon.

You wanted to make it public, so i will say it a last time our decision is final !!! and if you want to discuss anything, we make it public here with all the infos we have and all the operators will see what you are doing. Just give us permission and we go from there.

[Mrslade]

Hello Everyone

I am the Senior Affiliate manager with Delta Services.
I have been working with RGG Network and Fredrick for the past year also.
professional, reliable and a great guy come to my mind when I think of Fredric and I would not hesitate to recommend RGG Network to any brands wanting quality traffic with a dedicated manager that responds in seconds most of the time to any questions I have.
Pay your affiliates BankonBet !!!
Hope you get things sorted fast and in a positive way also.

Kind regards

Lloyd Slade

[777media]

It is not a great thing to see such a behavior from Bankonbet in this topic. As you should know, as an affiliate manager of Bankonbet, that once there are issues of not getting paid and getting several explanations (why not paying) before closing an affiliate account, it usually leads to getting public. And as I wrote before, we have also been having difficulties of getting a payment from you. Our case though has not gotten as far as this one in the topic. However, we and probably all affiliates who might have similar issues with Bankonbet, are hoping for a friendly, cooperative solution.

[mickyfu]

You wanted to make it public, so i will say it a last time our decision is final !!! and if you want to discuss anything, we make it public here with all the infos we have and all the operators will see what you are doing. Just give us permission and we go from there.

How professional you make Bankonbet look, makes me glad I never took your offers up.

[Mafu7777]

Hey, i just want to tell you ,i received my august payment and i was told i will receive my september payment also soon. Will keep you updated

[rggnetwork]

https://postimg.cc/kVfCQ4wX

Hey Mafu777, You wrote your punctuation with a space on wrong place. (picture attached) Exactly the same way as Bankonbet in this thread...
All new people who see this thread, do not work with Bankonbet. You will not get paid!