Request email change + Google Authenticator reset on Affiliate ID 338255 (hacked )

[deadpool]

Dear 1xPartners Support Team,
I hope this message finds you well.
I am writing here publicly because I have sent multiple emails to support with more than enough proof of ownership, but they still refuse to process my request or even contact me. This has left me with no other option but to ask for help openly on the GPWA forum.
Due to a security breach on my old email, I no longer have access to it. I urgently need assistance with two important updates on my affiliate account:
Account details:

• Affiliate ID: 338255
• Payment username: 596081855

I need to change the email address linked to the affiliate account and reset/reconnect the Google Authenticator on the payment account (username 596081855), as it is currently tied to the compromised email and old device.
I have already provided sufficient proof of ownership (dashboard screenshots, payment history, and other details), yet support has not reacted or contacted me via the registered phone number or Telegram.
I confirm that I am the legitimate owner of this account and remain ready to provide any additional verification if required — preferably via phone or the contact details in my account.
Thank you in advance for your understanding and prompt intervention. Your help is needed so I can regain full access and continue working with the 1xBet Partners program.


Best regards,Affiliate ID: 338255Payment Username: 596081855

[Ashley Clark]

Hello!

I will forward your request to the appropriate team.

And will provide you with a reply soon.

Have a nice day!

[Ashley Clark]

Dear Partner,


Thank you for your message.


We would like to inform you that your emails have indeed been received. However, we can see that multiple messages have been sent in a short period of time.
Please note that sending repeated emails moves your request to the end of the processing queue each time, which may significantly delay the response.
If you would like to receive assistance as soon as possible, we kindly ask you to refrain from sending duplicate messages and wait for a reply to your existing request.


Thank you for your understanding and cooperation.


Kind regards,
1xPartners Support Team

[deadpool]

Hello,

Sure I wait then.


Waiting for feedback.