T&C changes highlighed in Newsletter- this is what we like to see!! :)

[CasinoCityRebecca]

Hi everyone,

I just read the Star Partner's monthly affiliate newsletter and I wanted give them some praise for very clearly and proactively highlighting upcoming changes in their Ts&Cs. This is exactly what we like to see from our GPWA sponsors and Casino City partners! Thanks for being a great example guys, we love you for it!

Becky

(from the newsletter if you're interested)

Terms and Conditions changes in May:
Star Partner will be altering some of its terms and conditions in May – please make note of such changes.

1. Term 10.1 “Payment”
   “We will pay you referral fees on a monthly basis, within the first 7 working days of each month for any fees earned by you in the previous month.”

Reasons for change:
Star Partner has recently put in place more stringent
audit process when paying affiliates to prevent any shortfalls or fraudulent payments

1. Term 19.1 “Quarantine Level changes”
   “If the player generates a negative net win in any given month and such a negative net is at least $3000 and the aggregate net win in that particular month for the affiliate is -$2000, then the high-roller policy will apply in full effect”.

Reasons for Change:
Conducted Survey (refer to first part of this newsletter)

[mojo]

I am at a loss as to how this benefits affiliates. I would not vote yes for this change. Why lower it when it was at 10,000.

Terms and Conditions changes in May:
Star Partner will be altering some of its terms and conditions in May – please make note of such changes.

Term 19.1 “Quarantine Level changes”
“If the player generates a negative net win in any given month and such a negative net is at least $3000 and the aggregate net win in that particular month for the affiliate is -$2000, then the high-roller policy will apply in full effect”.
Reasons for Change:
Conducted Survey (refer to first part of this newsletter)

Here is the high roller term. Hope all micros don't start doing this. Pretty soon we'll have more quarentines than players.

19. Player Quarantine Policy If the player generates a negative net win in any given month and such a negative net is at least $10000 and the aggregate net win in that particular month for the affiliate is -$2000, then the high-roller policy will apply in full effect. If both measures are met (clause 1), then the negative net win generated by the player (high-roller) will be taken forth and compensated against future net win generated by the same player. The negative balance carried forward cannot be set-off against other players net win. The negative balance carried forward cannot exceed the sum of the aggregate net win for the affiliate, for that particular month. If there is more than one (1) high-roller then the negative balance carried forth will be split proportionately among the players. Any negative balances belonging to high-rollers will be reduced by future positive net wins that they generate in follow-up months (clause 1)

[Daera]

I was wondering the same thing Mojo.

How could a survey of affiliates come out with the majority resulting in a lower quarantine? This clearly benefits the casino, not the affiliate. That makes no sense to me.

[mojo]

I was wondering the same thing Mojo.

How could a survey of affiliates come out with the majority resulting in a lower quarantine? This clearly benefits the casino, not the affiliate. That makes no sense to me.

Thanks for posting Daera. I was scratching my head wondering if I'd gone crazy(er).

[universal4]

It's just a bunch of marketing spin added to a situation that they CLEARLY knew the affiliates would NOT like, and honestly I do NOT think it should highlighted as something good for the affiliates....

It's ok to highlight the fact that they brought attention to the terms changes...but to highlight that fact and then NOT cover the points that are BAD FOR AFFILIATES...

Rick
Universal4

[mojo]

I really don't mean any offense Rebecca.

This is a TERRIBLE term. It is a marketing ploy and I am very surprised that more affiliates are not speaking up.

Hey! Let's just drop it to $500 quarentine!

Did anyone acutally vote? Maybe we should start a poll here!

[Conrad-Gowild Gaming]

Hi Guys,

I have read all of your comments and I understand where you are all coming
from I would however like to take this time to highlight a few items before I
begin replying to your comments.

Firstly some of you have indicated that we merely changed the T&C's without
actually conducting a survey or bothering to ask our affiliate what they felt
about it, I would like to point out the following email that we sent out on the
8th of May to our entire affiliate base.


Quarantine Policy Survey Many of our affiliates have requested that we reduce
our quarantine level from $10000 to $5000 and some have even requested $3000.

We would like your opinion.

Click here

Kind regards

Conrad
Affiliate Manager
<table width="284" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="body" width="71">Phone:</td> <td class="body" width="342">+27 11 253-9727 </td> </tr> <tr> <td class="body">Email</td> <td class="body">conrad@starpartner.com</td> </tr> <tr> <td class="body">MSN:</td> <td class="body">conrad@vegaspartner.com </td> </tr> <tr> <td class="body">Skype:</td> <td class="body">conradhaack </td> </tr> </tbody></table>
Did you not vote? If not why didn't you vote?

The mail that Rebecca posted is most certainly not a marketing ploy or
spin, the survey did happen and we made those changes following the
responses we received from the survey.

We were just as surprised as you from the results of the survey, we
never expected it to drop to 3K we were actually expecting it to stay
the same or to drop 5K.

At 3K it certainly benefits smaller and newer affiliates that would be
wiped out for the month on a larger number.

The purpose is to put cash more regularly in the affiliates hands and not
to take. How could something like not be of benefit to everyone concerned,
why do you feel that it would only benefit us?

I would like to hear your thoughts on this.

[CasinoCityRebecca]

Hello, hello!

Ahh, see, all I meant by my comment was that Star Partners is blasting out to everyone what their changes are as opposed to making the changes and not telling anyone. I am most certainly not a Ts&Cs expert...I'm the marketing people person. Regardless, I'm happy to indirectly open up this discussion because if you are not happy with what Star Partners is doing, hopefully we can help make a change...I'll be sure they see this thread!

Becky

[mojo]

Hi Conrad and thank you for your response.

I just don't see how it benefits the affiliate at all.

This may help explain why.

https://www.gpwa.org/forum/do-you-ap...rm-181237.html

Please let me know if there is something I am missing.

[Nandakishore]

<table border="0" cellpadding="0" cellspacing="0" width="284"><tbody><tr><td class="body" width="71">
</td><td class="body" width="342">
</td></tr><tr><td class="body">
</td><td class="body">
</td></tr><tr><td class="body">
</td><td class="body">
</td></tr><tr><td class="body">
</td><td class="body">
</td> </tr> </tbody></table> Did you not vote? If not why didn't you vote?

.

The answer is very simple. I did not receive the email.