LeoVegas account closure

[MrAJ]

Hey guys,
I really hope that someone can help with this issue:
We used to send good quality traffic to LeoVegas and received complaints regarding UK compliance once in a while. We do not target UK traffic and agreed with our former manager (who is no longer at LeoVegas) that they will exclude UK traffic and we don't have to be compliant. Which was ok with us as we had no UK traffic.

We then received another complaint a couple of months later - again only relating UK compliance. During holiday season we have not been able to take care of it immediately. They closed account without any specific reason 2 weeks later. I got back to them, telling that we have done all changes and what the reason for closure is.

The two account managers I was in touch do not reply any longer.

I contacted another manager who was recommended here at GPWA. He tried to help but told us that he can't locate our account (which is strange as I could provide username, company name and email address). Then he stopped replying as well.

The compliance request was to delete the part that says LeoVegas accepts credit cards in a comparison table - even though this was not a table targetting the UK market in any way and the statement was still correct for all other markets. I really don't get how this can justify an account closure and ignoring us after that.

I really thought these guys were reliable to work with but as it seems I was wrong. Hopefully, there's someone I can talk to regarding this issue. Still can't believe that this is how they work with affiliates after all those years...

Best Regards,
AJ

[casinoportal]

I have had pretty much the same email twice from their compliance, both times asking me to remove credit cards from the review for the UK. I don't have a Leovegas UK account or target the UK for this brand. I even have a popup that directs visitors to other brands for UK traffic that happens to land on this page. I'll await my account closure email next then.

[MrAJ]

I have had pretty much the same email twice from their compliance, both times asking me to remove credit cards from the review for the UK. I don't have a Leovegas UK account or target the UK for this brand. I even have a popup that directs visitors to other brands for UK traffic that happens to land on this page. I'll await my account closure email next then.

Hope that's not the case with your account.

I don't get why they have a separate UK account when even non UK accounts who do not target UK market are supposed to be compliant. Especially with such generic information like credit card deposits that are somewhat standard for the whole gambling world.

[baldidiot]

The compliance request was to delete the part that says LeoVegas accepts credit cards in a comparison table - even though this was not a table targetting the UK market in any way and the statement was still correct for all other markets. I really don't get how this can justify an account closure and ignoring us after that.

This really sucks, especially if it's on the non-UK account but the problem is probably with the way the UKGC enforces things - you are viewed as an advert and they don't care if your site is targeting UK or not, if a UK IP can see the site, the tracking links work and the site accepts UK players then UK compliance rules apply. The fact that they've said they're not paying on UK traffic is irrelevant as they're still accepting the traffic through their system.

I guess the only way they could get around this would be to geoblock the UK from your aff links, I've seen a few programs do that and assuming this is the reason.

Leovegas had a massive fine a while back though so they're probably particularly paranoid...

[MrAJ]

Just received the message that they looked into it and reopened the account
(as all their requests have been done).

So still seems that you have to be UK compliant even without UK account or targetting...

[casinoportal]

Just had another email from Harriet saying that since my site isn't compliant, I need to remove the brand. She obviously didn't read my last reply, I have used our geotargeting plugin to hide the term 'credit cards' for UK traffic now. What makes me laugh is the offer was out of date, but the only thing they could hassle me about is using the term 'credit cards' in the review.

[bingostarr]

Looking at your Leo Vegas review on the site linked in your profile - yes there is a popup that says Leo Vegas does not accept UK players, but your review says otherwise, you have £ signs in the review, you list the bonus and spins, and yet on the CTA button there is no T&Cs next to it. This is not UKGC compliant so I can see why they have an issue.

[Online-casinos.co.uk]

Just noticed our account was closed too - if anyone can put us in touch with a reliable affiliate manager would be much appreciated.

[Juan Roman]

LeoVegas seems quite strict in enforcing the UKGC guidelines. The contact I have is nicole.galea@leovegas.com.