party poker deleted my account and takes 2400€

[herculezzz]

hello all together!

sry for my bad englisch, im german, but ill try my best!!

i made a deposit on party poker at 13.4.2011!
i want to cash in with 330€ with direct debit!
my girlfriend played casino and after 30 minutes she wins 2400€
so we dont want to play and we´ll try to cash out!
then they blocked the account!
party says: they wanted to deduct the money from my bank, but it fails!
on the same day (13.4)

but i can prove that party poker dont try it! not on the 13.4 or later... they only deleted my account!!! and i can prove that was enough money on my bank!!


please help me please!! maybe someone speaks german or please use simple englisch!!

[Jamie - RateMyCasino]

hello all together!

sry for my bad englisch, im german, but ill try my best!!

i made a deposit on party poker at 13.4.2011!
i want to cash in with 330€ with direct debit!
my girlfriend played casino and after 30 minutes she wins 2400€
so we dont want to play and we´ll try to cash out!
then they blocked the account!
party says: they wanted to deduct the money from my bank, but it fails!
on the same day (13.4)

but i can prove that party poker dont try it! not on the 13.4 or later... they only deleted my account!!! and i can prove that was enough money on my bank!!


please help me please!! maybe someone speaks german or please use simple englisch!!

How did you make your deposit into party poker?
Why would they want to deduct money from your bank?

Which Casino are you referring to?

[mojo]

hello all together!

sry for my bad englisch, im german, but ill try my best!!

i made a deposit on party poker at 13.4.2011!
i want to cash in with 330€ with direct debit!
my girlfriend played casino and after 30 minutes she wins 2400€
so we dont want to play and we´ll try to cash out!
then they blocked the account!
party says: they wanted to deduct the money from my bank, but it fails!
on the same day (13.4)

but i can prove that party poker dont try it! not on the 13.4 or later... they only deleted my account!!! and i can prove that was enough money on my bank!!


please help me please!! maybe someone speaks german or please use simple englisch!!

From your post I see a couple of snags.

First, did your girlfriend open an account from the same computer? Most terms and conditions do not allow multiple accounts.

Second, it looks like Party did not collect your deposit from your bank.

If one or both of those things happened, I do not think you will be able to collect.

Sorry, I do not speak German.

[seo.mediabuyer]

Hi Herculezzz,
drop a mail to their customer support with all details....