Playtech/Mexos (Sun Vegas)

[Apeman]

Hello all.

Please can someone point me in the direction of a good Playtech/Mexos affiliate manager that can help with payment issues? In particular regarding the Sun Vegas brand. I haven't been paid since the account was opened a few months ago. Am owed a few thousand USD in commissions. I've completed KYC and signed the agreement.

Many thanks in advance.

[theGman]

Hello all.

Please can someone point me in the direction of a good Playtech/Mexos affiliate manager that can help with payment issues? In particular regarding the Sun Vegas brand. I haven't been paid since the account was opened a few months ago. Am owed a few thousand USD in commissions. I've completed KYC and signed the agreement.

Many thanks in advance.

I wish you luck with this but from experience and from the track record that both Playtech and The Sun have with affiliates - you are going to struggle. I dont think there is a good person to speak to at Playtech re this.

I do wish you luck though & that you do find someone.

[ocreditor]

I'm sorry to say this you but it's almost impossible to contact Playtech/Mexos affiliation team... almost impossible to work with them as well.
I had the same issue with several brands before including Winner casino (which is a closed brand now), many payments I didnt get and lost several good accounts...
Sorry to hear about your condition as well, and I hope you'll be able to get someone and get paid asap.. I know how frustrated this situation can be

[Apeman]

Many thanks @theGman and @ocreditor - slightly worrying replies and I know they are messing me around. I am going to persist. Not going to give up without a fight. I'll keep you updated as to how I get on..

[Mattbar]

Yeah same here. They haven't paid us in over a year and we pulled all the brands recently. Things were OK before Adam Bloom left, we were always paid late but we were paid in the end and he did respond. Since then it's been impossible to get a reply.

[Apeman]

@Mattbar - Same here, Adam Bloom was responsive at least. He left and it’s all gone downhill. I’m hoping they’re just getting on top of things post his departure. Really bad business practice though. These guys represent the most popular red top in the UK. Would the Sun Group conduct business like this normally?

[Mattbar]

@Mattbar - Same here, Adam Bloom was responsive at least. He left and it’s all gone downhill. I’m hoping they’re just getting on top of things post his departure. Really bad business practice though. These guys represent the most popular red top in the UK. Would the Sun Group conduct business like this normally?

He left early December 2021, it's now mid-March 2022 that is enough time for a new AM to get the sh*t together. I'm not holding out much hope.

On the Sun, given they have extremely loose morals I guess they probably wouldn't care. They have just farmed out the brand name, they don't get involved with running the sites at all.

[Apeman]

Finally got a response from the new AM. I was asked to resign the IO and send back. I sent them the original that I'd forwarded to Adam Bloom. I was told that their legal department required today's date on the agreement. I re-signed and sent back. Just hoping now that they don't pull some cr*p on me and claim that they can't pay commission due before the date on the IO.

[tufty]

On the Sun, given they have extremely loose morals I guess they probably wouldn't care. They have just farmed out the brand name, they don't get involved with running the sites at all.

This is correct. The Sun have absolutely nothing at all to do with this. They have literally forgotten they farmed the name out, so don't expect it has any credibility at all because of the Sun name.

Also, even with Adam Bloom there, this was a very dishonest setup. He was responsive and a great "friendly" / oily salesman type of guy but I stopped dealing with them years ago because they were so corrupt. Nothing could be trusted. Surely everyone knows about Playtech.

[Apeman]

Yes, was aware that the Sun have just farmed out their brand, I was implying that if the Sun Group knew what a shady business partner they were involved with, would they still be involved with them? Who knows. Maybe they're just as bad as Playtech.

@tufty I made the mistake of assuming that a big UK brand would be careful about who they partnered with. Therefore I didn't do my own due diligence thoroughly, so my fault. But, I won't let it go easily. You can probably tell I am new to the industry

[statsdrone]

last time I checked Mexos software only shows you last 2 months of stats. I could be wrong but their backend makes it difficult to take screenshots. If you want to record anything for historical reasons, you literally have to make a video of it.

Hello all.

Please can someone point me in the direction of a good Playtech/Mexos affiliate manager that can help with payment issues? In particular regarding the Sun Vegas brand. I haven't been paid since the account was opened a few months ago. Am owed a few thousand USD in commissions. I've completed KYC and signed the agreement.

Many thanks in advance.

[ocreditor]

last time I checked Mexos software only shows you last 2 months of stats. I could be wrong but their backend makes it difficult to take screenshots. If you want to record anything for historical reasons, you literally have to make a video of it.

It's a shame but it's true! better to take screenshots & video even better!

[Apeman]

Screenshots and CSV export successfully completed. Thanks your assistance and advice. Appreciate it! I still believe that the reason this industry has so much potential is because there are so many scheisters involved. If you fly straight, you'll naturally be successful over time.