What do highroller players look for?

[high limit casino]

Hello everyone,

What matters most to you in a high limit casino: higher table limits, larger withdrawals or better VIP support?

What should a casino offer before it deserves the “highroller” label?

[casinobonusguy]

Generally high rollers want a dedicated Host and great perks , you have to send them birthday gifts etc and the true rich people do not want casino credits they want a well thought out gift , trips etc. Sadly 888 casino seems to be one of the few that has all of that now . Some fly the host to take the players to local events ,dinners etc. Fortune Lounge wrote the book on that but that disappeared 9 years ago .Recently I heard they laid off 300 staff in Johannesburg so not sure who is left now.

[davetremblay]

I think withdrawals and limits matter way more than a huge welcome bonus at that level. If someone is depositing serious money they probably care more about getting paid fast and not having weird limits when they actually win. Good support with a real person helps a lot too

[wonderpunter]

The biggest and single most important thing is that on a large win they are actually going to get paid. High rollers play for stakes and massive prizes they dont want to be paid out in dribs and drabs or shafted completely.

[Cash Bonus]

High rollers are VIP players who look for those special perks which includes a number of different factors such as faster withdrawal limits and higher withdrawal limits, better reload bonuses and more frequent offers and priority support and a dedicated VIP account manager etc. They also look for physical gifts that includes merchandise, sports tickets and luxury gifts etc.

[nwalker]

Generally high rollers want a dedicated Host and great perks , you have to send them birthday gifts etc and the true rich people do not want casino credits they want a well thought out gift , trips etc. Sadly 888 casino seems to be one of the few that has all of that now . Some fly the host to take the players to local events ,dinners etc. Fortune Lounge wrote the book on that but that disappeared 9 years ago .Recently I heard they laid off 300 staff in Johannesburg so not sure who is left now.

Do you know this or is this what you think. I know several high rollers and they are not attracted by the adds on and could care less about bonuses - its not the money that matters to them and thats where most people trying to target this segment get it wrong.

Trust is the biggest - honestly they are not going to take a few words on a website from someone to tell then where to play. They go on personal recommedation from someone they trust. So you have to move in the circles they do. Go to the land based casinos and play next to them, talk to them gain their trust. If you've built good authority and trust online you might have a chance, if so make it easy for them to contact you and hope that happens.

They want good service, the games they want to play at the stake levels they want and when they have won, their withdrawls processed quickly. If they are a maths guy and play table games, they will look to reduce the house edge, so cash back on losses, ability to change the dealer in Blackjack and Baccarat and to ask for the shoes to be be changed if the game is not going their way.

Over the years of of running Livecasinocomparer I had some big players, but the biggest were the ones that contacted me personally asking for specfic help and advice, which i gladly provided, regardless of the outcome. And if they did want to play i didn't get them to click a link, again a personal intrduction to the affiliate program/casino was needed for a smooth signup.

[GlobalPokerSites]

Speed and ease of deposits/withdrawals is probably the most important thing.

[GlobalPokerSites]

Do you know this or is this what you think. I know several high rollers and they are not attracted by the adds on and could care less about bonuses - its not the money that matters to them and thats where most people trying to target this segment get it wrong.

Trust is the biggest - honestly they are not going to take a few words on a website from someone to tell then where to play. They go on personal recommedation from someone they trust. So you have to move in the circles they do. Go to the land based casinos and play next to them, talk to them gain their trust. If you've built good authority and trust online you might have a chance, if so make it easy for them to contact you and hope that happens.

They want good service, the games they want to play at the stake levels they want and when they have won, their withdrawls processed quickly. If they are a maths guy and play table games, they will look to reduce the house edge, so cash back on losses, ability to change the dealer in Blackjack and Baccarat and to ask for the shoes to be be changed if the game is not going their way.

Over the years of of running Livecasinocomparer I had some big players, but the biggest were the ones that contacted me personally asking for specfic help and advice, which i gladly provided, regardless of the outcome. And if they did want to play i didn't get them to click a link, again a personal intrduction to the affiliate program/casino was needed for a smooth signup.

I've had similar experiences. It's the freerollers/small stakes players who ask for bonuses constantly. VIP's just want to quickly gamble for large amounts easily and get paid fast whenever they run it up.