Betfred/Active win - Anyone else having problems?

[bigspudz24]

Not sure if this is the wrong place or if it's been mentioned somewhere else, but this problem has been going on for around 3 months now.

Basically I got a phonecall back in September I think. They said that my revenue was wrong due to a glitch in their software which they were 'working very hard to fix'. I was told that it was a problem with games only, and even more specifically Rainbow Riches. He went on tho say my figures were vastly inflated.

So for the last 3 months or so my aff account says one thing and I then get a call later in the month to tell me what the real figure is. How can you work like that?

Just wondered if anyone else is in the same predicament. It obviously raises trust issues too.

Just signed in to account now and nothing has been updated since the start of the month either. Very annoying.

[casinovegas]

Mines been the same since the start of the month. I have no concerns and know they will rectify it as soon as possible.

[thebookiesoffers]

the problem you say has only happened in octocber, so novembers payment was effcted

i know Natalie who is the manager of the team and she's top draw. never would I think anything with her team is suss

[RacingJim]

bigspudz I've had similar problems mate, 3 months running I've had negatives applied to my affiliate revenues after the end of the month. I had the same thing explained, the games issue, it is disappointing I agree, when you think you have a decent revenue and then it gets $500+ hacked off it.

I have a good relationship with Betfred/Active Wins also and would say in terms of communication they are one of the best, but this situation is definitely not ideal and I hope it gets sorted soon.

[bigspudz24]

Definitely going on longer than since October for me. have already had two months paid that have been affected by the glitch.

[JackTenSuited]

Got a call last month saying my payments were less than what was showing, my earnings had already dropped considerably compared to the beginning of the year

[mickyfu]

Yes had the same issue last month, and when I contacted them, they said they are trying to get it fixed by December. So I now have no hope on getting what my account says for November.

[Louis - Income Access]

Hi Guys

ActiveWins / Betfred know that the issue regarding the gaming revenue is frustrating, and as a result, they made a significant effort to contact affiliates and provide transparency about the issue. Allowing affiliates to keep the additional commission was not financially feasible.

Regarding the data upload for this month, we are working hard to get it resolved. 1st and 2nd are uploaded, and we should have the rest in very soon.

If anyone wants to speak about this further, PM me and I can get you set up to speak to someone from ActiveWins.