Players disappeared ?

[setete]

Hi

A player is listed on 17 March 2012 and to play a lot of money.
So I had a nice commission to be paid this month, it was even written report on the payment in April.
But for a few hours all the commissions that gamblers are gone, just hours before the payment of rewards affiliate.
At first I thought the site has a bug and I had to wait a few hours but the player has not reappeared.

Someone already had this problem with affiliate rewards?

thank you in advance


Bonjour a tous

Un joueur c'est inscrit le 17 mars 2012 et à jouer pas mal d'argent.
J'avais donc une belle commission qui devait être payer ce mois-ci, c'était même écrit sur la rapport de paiement de Avril.
Mais depuis quelques heures toutes les commissions de ce joueurs ont disparu, quelques heures avant le paiement de rewards affiliate.
Au début je pensai a un bug du site et que je devais attendre quelques heures mais le joueurs n'a pas réapparu.

Quelqu'un a déjà eu ce problème avec rewards affiliate ?

merci par avance

[Renee]

As Jeremy has explained on chat, this player was part of a bonus abuser group. Since we do not pay commission on bonus abuse groups, you will not receive commission on this player.

At the end of the month before payments are sent out, we audit the accounts being paid to ensure that we are not paying for fraudulent traffic or that no terms have been broken (i.e. playing under own account etc). This player was picked up in the audit made at the end of April. The player was not found in the March audit so you were paid a few hundred for the player then which, if we had found the player at end of March, wouldn't have been sent.

If you have any further questions let me know - my msn is Renee@CasinoRewards.com.

[setete]

Is that I do not understand is how a player who only deposited $ 50 can have $ 660 bonus on your part ?
After that the player has deposit and earns more than $ 12 000, then request a withdrawal and withdrawal are reversed and play more $ 250 000. This fact earns points therefore he is entitled to use them?
Also yesterday I discuss with jeremy. I even talk about players and he has to look at the stats and the player's deposit. He did not say he was banned forever.
me : "I have one last question, I had a part to play in March User Id : xxxx316, and it is to stop playing since mid April. I want to know what is past, it is written on another casino rewards. and it be possible to send him a promotion to replay it."
Jeremy " Your player made a deposit to receive a bonus from the free spins, and after wagering it for some time he managed to win over $12 000. The player initiated a cashout, then reversed and played all the money back. Since the player only made a deposit of 50 CAD, and received bonuses of $660, I am unable to send him a promotion."
you called me that the players were banned in late April, gold this conversation, dated May 1
Just as I seek my problem on google to find this:

http://www.roguecasinoprograms.com/r...-problems.html
http://www.casinoaffiliateprograms.c...disappear.html
http://www.dodgyonlinecasinohistory....ds-affiliates/

and dozens of other sites

Excuse me, I use an online translator

[setete]

to apologize, not having seen the players who cheat in March he offered me $ 20 instead of $ 3,480. It is normal for you?
should I accept?

[Renee]

To clarify, I offered the affiliate 60% on new players in May as well as 35% of the amount the player deposited since the deposit has not been returned. The reason I offered this is because for the last few hours the affiliate has been on chat to me trying to convince me to come to an agreement. They have also threatened me.

I've offered something that I didn't have to offer.. and now I'm being threatened and spending hours on chat when I should be doing payments...

I'm leaving it here..

[setete]

For jeremy, the players was banished at the end of March.
For you, you mentioned above at the end of April. then now you told me on May 1st
And to finish the customer service, which tells me that the players was not banished and that there is no note on his account players concerning the abuse no-claims bonus

Why you known as step the same thing between you?

I am your customer since 2008, and it is the first time that I have this problem with you.

You have to propose 18$to me ( or the commission of April is $ 3,480 ) and 60% for the next month, that are not appropriate to me.
That would return has the same thing if you to pay me April instead of me to offer 60% for the month next.
Because know it to you since February my site lost not badly place on google, and I thus have evil recruited
players.

You speak that I threatened you. The threat it was that I was going to say my problem on the forum gpwa.
Why wouldn't I have the right of poster on the forum of the problem?

[setete]

Further proof that you do not want to pay me.
Here it is:
Quentin: Bonjour! Merci d’avoir contacté Casino Support. Comment puis-je vous aider?
vous: bonjour*
vous: je voudrais avoir un renseignement
vous: le joueur user id : xxxx316
vous: je voudrais savoir si il a été banni
Quentin: Je vais regarder ça tout de suite pour vous.
Quentin: Quel casino s'il vous plaît
vous: virtual city casino
vous: il c'est inscrit le 17 mars 2012
Quentin: Votre numéro n'est pas le bon
vous: c'est le numéro du joueur pas de son compte casino
vous: je travail avec votre service affiliation
vous: et j'ai comme numéro du joueurs : xxxx316
Quentin: OK
Quentin: Ce joueur n'existe pas dans ma base...
Quentin: OK, je l'ai trouvé
vous: je croit qu'il est canadien
Quentin: Oui
Quentin: Mais non, le compte est ouvert.
vous: d'accord
vous: on m'avait dit qu'il était banni car il a trop abusé de bonus
Quentin: Je ne vois aucune note a ce sujet.
vous: ok merci beaucoup
Quentin: Des documents lui ont été demande pour son retrait mais c'est tout.
Quentin: demandés*
vous: d'accord merci de m'avoir renseigner.




Quentin: Hello! Thank you for contacting Support Casino. How can I help you?

you: hello *

you: I would like to inquire

you: the player user id: xxxx316

You: I wonder if it was banned

Quentin: I'll watch it right away for you.

Quentin: What casino please

you: virtual city casino

you: it is recorded March 17, 2012

Quentin: Your number is not good: (

you: this is not the player number of the casino account

you: I work with your service affiliation

you: and I like number of players: xxxx316

Quentin OK

Quentin: This player does not exist in my database ...

Quentin: OK, I found

you: I believe he is a Canadian

Quentin: Yes

Quentin: No, the account is opened.

you: agree

you: I was told he was banned because it was too abused bonus

Quentin: I do not see any notes on this subject.

you: ok thank you very much

Quentin: The documents were asked for its withdrawal, but that's all.

Quentin: * required

You: Okay thank you for the information.


I am not there to criticize your service affiliation, I am there to explain my problem which I have with you to find a solution so that my commission of April is to pay me.

[Anthony]

I have received a PM from setete and I am getting information from Rewards.

[Anthony]

Setete I spoke with Rewards Affiliates, I am sending you a PM. I wanted to chat with you before posting.

[setete]

agreed thank you, I await your PM.

[Anthony]

The player is in fact involved in a bonus fraud ring.

Rewards provided me with confidential information that explains the issue and shows the fraud in this player's account. There are certain steps their fraud control takes that can't be shared. I do know if this player were to go to eCogra or KGC with a complaint, Rewards has the data to prove their case.


Setete, I am replying to your last PM.