Contact options and other complains

[webmacho]

I need to say that communication is on very low level because they only use emails and they don't respond so fast man need something.

You can't grab links and banner on your own, you need to contact them and then you get what you need maybe in a day or two or even more.

Payment is not on the 1. first like they state here but last day of the next month. So you practically need to wait 25 days or even full month to get payed.

Next big shity thing is when you ask for payment you need to generate invoice excel file from web and that file is never generated like it should you get some deformation and it won't open then you need to fill all information on your own, it consumes time.

Besides that bwin is fair and good.

[mallai]

Dear Webmacho,

thank you for feedback- we are working on optimizing our partner processes.

However, you can always call your Account Manager by phone in urgent cases.

Best Regards,

Michael

[webmacho]

A phone? No, never got that info before, don't know about any affiliate support phones. And if personaly like skype better

[vmlinuz]

A quick suggestion for your affiliate program: let us choose our banners and direct links on a web-based interface. This is the only program we use where we have to ask for banners and it's slower this way.

[mallai]

Dear Webmacho,

thank you very much for your post.

You can find every Account Manager´s phone number in his or her signature.
If you prefer to skype, do not hesitate to ask your Account Manager for his or her skype name.

Best Regards,

Michael

[mallai]

Dear vmlinuz,

we are aware of this and working on it.

Best regards,

Michael