The National Audit Office, which monitors the effectiveness of public bodies, said the regulator had not adjusted to technological change such as the rise of online and mobile gaming. It said funding constraints had hampered the commission, which has an annual budget of £19m but regulates an industry that took £11.3bn from punters last year.
The commission is “constrained by factors outside its control, including inflexible funding and a lack of evidence on how developments in the industry affect consumers,” the NAO said.
It concluded that the regulator was “unlikely to be fully effective in addressing risks and harms to consumers within the current arrangements”.
Its verdict comes after the government promised to
review the 2005 Gambling Act, following successive scandals that have cast doubt on the industry’s commitment to rein in disordered gambling.