Unable to Contact Ace Revenue??

[casinocrush]

Hi there,

I'm wondering if anyone has an active contact for Ace Revenue. I've tried a few times to get in touch about some payments that have still not been made to me, but not received any response.

I would very much if they see anything here that they get in touch and/or reply to my email so I can re-activate their banners.

If there's something I've missed lately about this group - would of course appreciate any info.

Thanks and hope everyone's well.

Geno

[casinobonusguy]

dan@acerevenue.com he is usually very good with replying to emails.

[casinocrush]

Thanks very much casinobonusguy.

Actually he got in touch very quickly after I posted and hopefully we will have this all sorted soon. I will post again and/or remove the topic once all is settled.

Thanks again

[Dukes]

I am also having the same problems, except I cant log in either.
I have tried contacting them twice. (third time today)
Hoping that by posting here someone from there may actually see this and reply to me.

[casinocrush]

Hey Dukes,

Actually my payment was sorted very quickly at the beginning of the month and I thought I'd reply to close this topic as all was sorted.

Did you try the email that casinobonusguy suggested - dan@acerevenue.com ?

I'm hoping to receive my Sept commission at the end of this week. Once that is done I will assume this issue closed - i.e. when I feel that the program is back on track paying commission in a timely manner.

All the best

[Dukes]

Hi Casinocrush,
Thanks for the follow up.
I left it a week to give them time to reply to me, but still no response.
I emailed Dan today, hope to get a quicker response from him. Its almost like they have closed my account!!
Are you still having problems? I wonder if they wont respond to affiliates, how good are they are responding to customer problems.

Cheers,
Dukes.

[casinocrush]

Hey Dukes,
Sorry you've not heard back. I was in contact via Skype with Dan - maybe you can try that option...
I have now been paid up to date for September, hopefully October earnings will be paid without hassles.
For me, my account is now up to date, and paid. Whilst it was paid the very last day of the following month of earning, I was warned it may be late. I will expect last months payment by the end of the month but apparently Finance start their processing around 15th so I will send a reminder until they get it right without multiple.
I hope you get things sorted. I've not received any customer complaints yet but yes - hopefully they are responding quicker to them.
This topic is closed for me now.
I'm sure you will get him on Skype - sometimes he takes a few hours to respond so don't expect even if online that he will reply right away.
Cheers

[casinobonusguy]

Just a heads up we actually did not receive our September payment until Friday October 30 , cutting it a bit close to the wire and I addressed it with Dan as when we started 4 years ago they would pay by the 15th.

[Dukes]

Thanks for the Skype name,
Dan did reply to me and is trying to sort it out.
It appears my account has totally disappeared!!

I have been able to provide him with links, welcome letter and my balance last weekend, so hopefully he can find and restore it.

Its a bit of a concern that this can even happen. Wonder if it happens to players as well. and what else can just disappear without an affiliate knowing about it.

Dan does seem to be happy to look at it for me, so thank you to this forum for providing his details.
If this forum is still open, I will reply with a result when it is/or isn't sorted.

I've only been doing this for a few months and this is my first decent payout, within half an hour of seeing it my whole account is gone. All I was trying to do was add payment details to my account.

Cheers.

[TravG]

Good luck getting payments sent by the 15th. I have never had an early payment from them. They are all paid up with me but it is always very close to the end of the following month before payment is received.

I do not like slow paying affiliate programs and have even starting giving less exposure to programs that pay so late. Mainly because of the Affactive/Rev Jet situation. There was no indication anything was going to go wrong there and look what happened. Luckily they paid early in the month so not a huge amount of revenue was lost but could you imagine what you would lose with slow paying programs? You could lose basically 2 months of earnings - not good! Not saying that is going to happen here or that there is any indication of that happening, strictly hypothetical.

I wonder if the big affiliates put up with slow pay like that? they have a lot to lose if 2 payments would go bye bye.

[Dukes]

Thank you to those of you on this forum who helped me out with my missing account.
If I hadn't got Dan's details from this forum I would still be trying to contact them most likely.
It turned out that some glitch had deleted all of my personal details which is why I couldn't log in.
Dan was able to find my account from the tracking codes on my sites.
Dan was extremely helpful and took ownership of my problem to get it all sorted ASAP.
Very good guy to deal with.

[CasinoKev]

Just a heads up we actually did not receive our September payment until Friday October 30 , cutting it a bit close to the wire and I addressed it with Dan as when we started 4 years ago they would pay by the 15th.

Glad you guys have been paid. We're still waiting on September's payment.