need help

[rafsun07]

I need help. I lost my mail and want to change it . i contacted support but they arent replying .please check my mails from aizenbrr.1@gmail.com. my aff id 3099491..

[Ashley Clark]

Hello!

Thank you for your message.
We've forwarded your request to our senior affiliate support team. They will contact you shortly via email to assist you with updating your email address.
We sincerely apologize for the delay and appreciate your patience.

Best regards,
The 1xBet team

[Skyla]

I have been battling them for weeks due to their issue with sending email to the one we have on file.
Upon logging in a pop-up alerts that our email must be confirmed (mind you we have been partners for 10 years).
Included in the pop-up was a note that their emails to Outlook and Hotmail probably won't arrive. Which of course was the case.

We opened a gmail account in order to resolve this and asked them to update our email. Nope, they wanted detailed records on our last payment before changing. The details we supplied were not detailed enough, still going around and around with them
I wish you luck!

[Ashley Clark]

Dear Skyla,

Thank you for sharing your experience, and we truly understand how frustrating this situation can be.


Unfortunately, issues with email delivery to Hotmail and Outlook addresses do exist, as these services sometimes place restrictions on messages from our domain. As a result, important messages may not be delivered or could end up in spam folders. For this reason, we recommend using Gmail or other email providers to ensure smooth communication.


Regarding the request for detailed payment information: please note that identity verification is a standard procedure when making changes to sensitive account data, including updating the email address. This is done to ensure that such requests are coming from the rightful account owner and not from third parties attempting unauthorized access.


We sincerely appreciate your patience and cooperation in this matter.

Best regards,
The 1xBet Team